WebRTC allows clients to talk to your Binom by voice directly in the browser. This reduces the time needed to resolve complex issues and makes the consultation feel more "live."
How to set up
- Find the "Enable voice chat (WebRTC)" item (Settings section → Behavior block) and enable the checkbox.
- After saving, a call button will appear on the widget or public page.
- Check: during voice communication, Binom should be able to display products on the screen upon request.
Result
Clients get the ability to quickly interact by voice with the AI employee without needing to type text or install third-party applications.
Updated on 19.10.26
Voice chat on your website in Binom runs on WebRTC: a real-time conversation with AI directly in the browser, with no app and no phone call. The customer clicks the button in the chat window and speaks. Binom answers out loud, like a store consultant. It is turned on with a single checkbox in Settings → General tab → Behavior block.
How to turn it on
- Open Settings → General tab → Behavior block.
- Select "Enable voice chat (WebRTC)".
- Click "Save changes". The page will reload to apply the settings.
After that, the voice conversation button will appear next to the input field in all chat windows on your website: in the Widget, the iFrame, and on the public link page. You do not need to change the code on your site.
What the customer sees
- The customer clicks the voice conversation button.
- The browser asks for permission to use the microphone. The customer clicks "Allow".
- The customer speaks, and Binom answers out loud. During the conversation, the text field is unavailable.
For example, in the case study of an online household chemicals store, Binom Seller shows the products being discussed on the screen during the voice conversation.
How to check
- After saving the settings, open your website or the public link in a new tab.
- Click the voice conversation button, allow the microphone, and ask a question.
- Make sure Binom hears the question and answers out loud.
- Find the conversation in Chats: the source filter includes the option "Real-time voice".
Possible issues
There is no voice conversation button
What to check:
- whether the "Enable voice chat (WebRTC)" checkbox is saved. Open Settings → General tab → Behavior block again;
- whether a manager has taken over the dialog. In a conversation handled by a person, the button is hidden;
- for iFrame, whether the attribute
allow="microphone *; autoplay *"was removed from the code.
What to do: fix what you found and open the page in a new tab.
How to tell it is resolved: the button is visible next to the input field.
The browser does not allow microphone access
What to do: in Chrome, click the icon to the left of the site address → "Site settings" → "Microphone" → "Allow", then return to the page and refresh it.
How to tell it is resolved: after you click the voice conversation button, the browser no longer blocks the microphone, and Binom hears the question.
If the problem persists, write to support@binomai.com or type "I want to talk to a person" in the Binom Tutor chat. Please include the page address, the browser name, and a screenshot of the chat window.
Frequently asked questions
How do I set up a voice assistant on my website?
Select "Enable voice chat (WebRTC)" in Settings → General → Behavior block, and save. The conversation button will appear in the widget, the iFrame, and on the public link.
Do I need to change the code on my website to enable voice chat?
No. Just turn on the checkbox in the settings. The code on your site stays the same.
What's next
Updated October 21, 2026