You do not need to specially prepare texts – the system uses your business's existing data without requiring any rewriting.
Key points on uploading data:
- Supported formats: You can upload files in PDF, DOC, DOCX, and TXT formats, as well as images (PNG, etc.).
- What you can upload: Regulations, instructions, product catalogs, technical documentation, contracts, and any reference materials.
- Automation: Binom Tutor will independently analyze the file content, structure it, and form the employee's knowledge base.
- Updating data: If information in documents becomes outdated (for example, the director changes), use Knowledge Cards – they take priority over files and allow you to quickly make corrections without revising the main documents.
Updated on 19.10.26
There is no need to write texts specially: the system uses your business's existing data without requiring it to be rewritten.
Key points about uploading data:
- Supported formats: You can upload files in PDF, DOC, DOCX, TXT formats, as well as images (PNG and others).
- What you can upload: Policies, instructions, product catalogs, technical documentation, contracts, and any reference materials.
- Automation: Binom Tutor analyzes the content of the files itself, structures it, and builds the employee's knowledge base.
- Updating: If the information in documents is outdated (for example, the director has changed), use Knowledge cards. They take priority over files and let you make quick corrections without rewriting the main documents.
How to train AI on PDF and DOCX: where to upload
| What you have | Where to upload |
|---|---|
| Policies, instructions, contracts in PDF, DOCX | Documents → "Upload file" or attach in a chat with Binom Tutor: how to upload documents to the knowledge base |
| Documents in Google Drive or Notion | Connect without manual upload: Google Drive, Notion |
| Product catalog and prices | Not as a document, but in Price lists: CSV using the template or a feed: uploading products |
| Individual precise facts and answers to frequent questions | Cards: knowledge cards |
In the chat with Binom Tutor, you can attach PDF, DOC, DOCX, TXT files and JPG, PNG, GIF images up to 30 MB in size.
How to check that the materials have been learned
A document starts working once it has the "Indexed" status in Documents. Check the answer in a new chat: why the bot answers based on old data. If the status is "Error": indexing statuses and errors.
Other common questions
Do I need to reformat my existing knowledge base for AI?
No. Upload the materials as they are, and pin outdated facts with knowledge cards without rewriting the files.
Can I make a chatbot from a PDF?
Yes, upload the PDF to Documents. After indexing, Binom answers clients based on it.
What if I have many documents and I'm running out of space?
Delete outdated files: what to do if storage is full.
What's next
Updated October 21, 2026
