Chats, Operators, Tickets
2 min
Which AI employee KPIs the Binom Dashboard shows: Score, customer satisfaction, chats, useful actions and their cost.
Chats, Operators, Tickets
2 min
How to answer a question Binom couldn't resolve, right from the ticket or cards, so the bot remembers the answer.
Chats, Operators, Tickets
3 min
How to take a ticket in Binom, assign an agent, reply to the customer, close it as “Resolved” or “Transferred”, and keep internal notes.
Chats, Operators, Tickets
3 min
What a ticket is in Binom, which events create one, and what categories, priorities and statuses it has.
Chats, Operators, Tickets
2 min
How to set working days, hours, time zone and the operator call sound in Binom, and what customers see outside working hours.
Chats, Operators, Tickets
2 min
How to find a conversation in Binom by ID, name, email or phone number, which filters are available, and how to view the chat summary.
