Question 1

How does placing QR codes on packaging or price tags allow an AI seller to instantly identify a product and consult a client on the spot?

Accepted Answer

Placing QR codes allows the AI seller to instantly identify a product and assist the client thanks to the following platform mechanisms: Automatic binding to Product ID: The Binom AI system automatically generates a unique QR code for each item in the price list, which has the product's identifier (Product ID) embedded into it. Instant context transfer: When scanning the code, the client lands on the public page of the AI employee. Thanks to the passed Product ID, the AI immediately understands which specific product is being discussed and starts a focused dialogue without asking clarifying questions. Specialized role: For offline environments, a dedicated Shelf Talker role is provided, trained to advise on specific product specifications, check warehouse availability, and suggest relevant accessories or alternatives. Personal 24/7 consultant: Every product with a QR code essentially receives its own digital seller capable of explaining usage methods, ingredients, or promotions in any language according to client preferences. Ease of implementation: Codes can be placed on price tags, packaging, shop windows, or directly on the equipment itself. After uploading the price list (CSV, RSS, or Google Merchant), the company simply exports the catalog with ready-made graphic codes for printing.

Question 2

How to automatically generate personalized QR codes for products from a price list and how to use them for sales in offline points?

Accepted Answer

To automatically generate and use QR codes in offline locations, follow these steps: Automatic generation: The Binom AI system automatically creates a personalized QR code for each item immediately after uploading the price list via any method (CSV, RSS/XML, or Google Merchant). Each code is strictly tied to a Product ID. Data export: After processing the catalog, you can export the price list along with the generated QR codes ready for printing. Offline placement: QR codes can be placed on price tags, packaging, shop windows, restaurant tables, or exhibition equipment. Contextual consultation: When a client scans the code, they land on a public page of the AI employee who already knows which product is being discussed thanks to the passed Product ID. Specialized role: For sales floors, a dedicated Shelf Talker role is provided, specifically trained to consult on specific items, check availability, and suggest alternatives directly "at the shelf". Result: Every physical product gets a personal digital consultant working 24/7 in any language.

Question 3

Can an AI seller match products using images or screenshots sent by a client?

Accepted Answer

Yes, the AI seller can match products based on images thanks to Visual AI technology. Specialized Role: For these tasks, an advanced version of the seller is available - Online Seller Smart - which is specifically trained to analyze photos and screenshots. How It Works: The AI independently analyzes the color, shape, and visual characteristics of the item in the image and cross-references them with items in your price list. Finding Alternatives: If an exact match is not found, Binom will automatically suggest the most similar products or alternatives from your inventory. Supported Channels: This feature works across all channels that support image sharing: website widgets, Telegram, WhatsApp, Instagram, and Facebook. This is especially effective for industries where visual choice is key: clothing, furniture, home decor, jewelry, and building materials.

Question 4

What to do if the company does not have an automated catalog – can product data be uploaded manually or via a spreadsheet?

Accepted Answer

If you don't have an automated catalog, you can upload data manually or via a spreadsheet (CSV): Manual entry: Available on the Free plan (up to 100 products). You manually add descriptions, images, and links for each item. Upload via CSV (spreadsheet): Supported on Basic plans and higher. This is the optimal option for small catalogs or infrequent updates. How to do it: In the Price Lists section, you can download a ready-made CSV template with columns: id, title, description, price, category, brand, url, image_url. Once filled out, simply upload the file back into the system. Flexibility: When re-uploading a CSV, the system checks products by ID: existing data is updated, and new products are added to the database. To train the AI employee, you can also use documents (PDF, DOCX) or simply provide links to product pages on your website.

Question 5

How does automatic data updating via RSS or Google Merchant Feed work, and is it necessary to retrain the AI employee afterward?

Accepted Answer

Automatic updating via RSS or Google Merchant Feed operates as follows: How it works: You connect a link to an XML file (RSS) or an existing Google Merchant product feed in the Price Lists section. The AI employee regularly receives up-to-date information on product ranges, prices, availability, and specifications directly from your infrastructure. Update frequency: Data via RSS/XML is synchronized every 15 minutes, while Google Merchant updates once a day. Retraining: Re-training the AI employee is not required. It automatically picks up all changes in the price list and immediately begins using the updated information in conversations right after synchronization. Availability: This automation feature is available on Pro and Business pricing plans.

Question 6

How to synchronize an AI seller with a product catalog so that it always has up-to-date information on prices and availability?

Accepted Answer

To synchronize an AI seller with a catalog and maintain data relevance, use automatic connection methods in the Price Lists section: RSS/XML catalog: The optimal way for dynamic data. Synchronization occurs automatically every 15 minutes. Google Merchant: Allows you to connect an existing product feed. Information update is performed once a day. Data priority: The price list is the benchmark source. The AI seller always checks prices and availability in it first, before turning to other documents. Without retraining: After setting up synchronization, the employee learns about changes in prices or stock levels automatically, without the need for retraining. To set up, simply specify the link to your XML file or Google Feed in the platform interface.

Question 7

How does an AI employee improve its skills while communicating with clients and track new, previously unknown questions?

Accepted Answer

The Binom AI employee improves its skills through self-learning mechanisms and manual response corrections. If an employee encounters an unknown question, the system automatically records it and creates a draft knowledge card for subsequent completion by a human. In the Chats section, an operator can correct an inaccurate answer in real time and save it as a new card. After saving, the employee instantly memorizes the correct option and uses it in future dialogues. Binom Tutor and Binom Methodologist analyze chat history and provide recommendations on what specific knowledge is missing to improve answer quality. Automated control via Binom Examiner simulates client requests, identifying weak spots and logic errors before they appear in real communication.

Question 8

How to guarantee high accuracy of AI employee responses and prevent the delivery of unreliable facts?

Accepted Answer

To ensure high accuracy and prevent hallucinations, Binom AI utilizes the following mechanisms: Controlled Retrieval (RAG): The AI employee does not fabricate responses; instead, it adheres to a strict retrieval protocol: checking Price Lists first, followed by Knowledge Cards, and only then searching through uploaded documents as a last resort. Prohibition of Hallucinations: If verified information is not found in the knowledge base, the system is programmed to state that data is unavailable or offer human agent assistance, rather than generating invented facts. Knowledge Cards Priority (Cards): Cards function as "constant blocks" and hold a higher priority over uploaded files. This allows instant correction of outdated information from older documents (e.g., changes in management or terms) without re-editing the files themselves. Asterisk Mode: A specialized telephony mode (Business plan) requiring character-by-character digit verification. It eliminates errors when transmitting critical data such as account numbers, totals, or meter readings. Binom Examiner: An automated AI quality controller simulates real client queries to test if the employee strays from instructions or provides false information. Data Synchronization: Automated catalog updates via RSS/XML occur every 15 minutes, guaranteeing up-to-date pricing and stock levels without manual intervention. Real-Time Corrections: In the Chats section, an operator can edit any incorrect AI response and immediately save it as a new Knowledge Card. The employee will instantly memorize the corrected answer.

Question 9

In what order does an AI employee search for information, and which documents take priority when data conflicts occur?

Accepted Answer

To ensure answer accuracy, the Binom AI employee follows a strict information retrieval protocol. Search sequence when processing a request: Price lists and catalogs: Checks product details, prices, and availability first. Knowledge base (Cards and Tutor): Searches structured knowledge and rules. Uploaded documents: Searches through files (PDF, DOCX, etc.) if no answer is found in the first two sources. Data conflict priority (from highest to lowest): Business Profile: Holds the highest priority over all other sources for contact information and company details. Price List: Acts as the master benchmark source for all product-related data. Knowledge Cards (Cards): Serve as "constant blocks" and take precedence over any uploaded documents. If card data conflicts with a file, the AI will select the card data. Tutor Knowledge: Information discussed with and structured by the Tutor takes precedence over raw files uploaded directly without discussion. Uploaded files: Treated as supplementary reference material and used only when data is absent from higher-priority sources. If verified information is missing across all sources, the system will not invent an answer; instead, it will state that data is unavailable or offer to route the query to a live operator.

Question 10

How to instantly update important data (for example, prices or contacts) without editing the entire knowledge base?

Accepted Answer

To instantly update data without editing the entire knowledge base, use the following tools: Knowledge Cards (Cards): These act as priority constants with a higher hierarchy status than uploaded documents. If information in a card contradicts a file, Binom will choose the card. This allows you to quickly update names, rules, or terms without rewriting or re-uploading large documents. Business Profile: Serves as the master source for contacts (phone, email, website) and company positioning. Data entered here holds the highest priority over all other data sources and updates immediately upon saving. Price list automation: Connect RSS/XML catalogs (updating every 15 minutes) or Google Merchant for automatic synchronization of prices, specifications, and item availability without needing retraining. "On-the-fly" chat edits: If Binom answers incorrectly, edit its response in the Chats section and save it as a knowledge card - the employee will instantly memorize the correct answer for future dialogues.

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