How does an AI employee improve its skills while communicating with clients and track new, previously unknown questions?
The Binom AI employee improves its skills through self-learning mechanisms and manual response corrections. If an employee encounters an unknown question, the system automatically records it and creates a draft knowledge card for subsequent completion by a human. In the Chats section, an operator can correct an inaccurate answer in real time and save it as a new card. After saving, the employee instantly memorizes the correct option and uses it in future dialogues. Binom Tutor and Binom Methodologist analyze chat history and provide recommendations on what specific knowledge is missing to improve answer quality. Automated control via Binom Examiner simulates client requests, identifying weak spots and logic errors before they appear in real communication.
Updated on 19.10.26
The Binom AI employee improves its skills through self-learning mechanisms and manual correction of answers. If the employee encounters an unknown question, the system automatically logs it and creates a draft knowledge card for a person to complete later. In the Chats section, the operator can correct an inaccurate answer in real time and save it as a new card. After such a save, the employee instantly memorizes the correct version and uses it in future conversations. Binom Tutor and Binom Methodologist analyze chat history and recommend which specific knowledge is missing to improve answer quality. Automated control through Binom Examiner simulates customer requests, identifying weak spots and logic errors before they appear in real communication.
How the chatbot's step-by-step self-learning works
- A customer asks a question that has no answer in the knowledge base.
- Binom creates a card with the status "Awaiting answer" (the "Needs attention" collection in Cards) and a ticket "Assistant did not find an answer" in Tickets.
- You enter the answer either in the card or in the "Questions for the knowledge base" block of the ticket. How to add an answer.
- The card goes to training and receives the status "Learned". After that, Binom answers on its own.
- If the new answer contradicts your documents, Binom will show the conflict on the Dashboard. How to resolve a conflict.
Who monitors quality: Examiner, Methodologist and Tutor
Three synthetic employees of the platform monitor the quality of Binom's work:
- Binom Examiner automatically tests Binom by simulating customer requests.
- Binom Methodologist receives the test results and produces recommendations on what to improve in Binom's behavior.
- Binom Tutor delivers these recommendations to you in the chat and helps you implement them.
So keep an eye on messages from the Tutor: that is where improvement tips appear.
How to train AI on real conversations
In Chats, hover over Binom's answer and click the create card icon, edit the text, and click "Save". The message "Card created successfully!" will appear.
Other common questions
Does the bot learn on its own?
Binom finds questions it cannot answer on its own and collects them for you; you provide the answer, and after that the bot uses it.
How do I train AI on my own materials?
Upload documents (knowledge base for the chatbot) or reinforce facts with cards.
