How to instantly update important data (for example, prices or contacts) without editing the entire knowledge base?

To instantly update data without editing the entire knowledge base, use the following tools:

• Knowledge Cards (Cards): These act as priority constants with a higher hierarchy status than uploaded documents. If information in a card contradicts a file, Binom will choose the card. This allows you to quickly update names, rules, or terms without rewriting or re-uploading large documents.
• Business Profile: Serves as the master source for contacts (phone, email, website) and company positioning. Data entered here holds the highest priority over all other data sources and updates immediately upon saving.
• Price list automation: Connect RSS/XML catalogs (updating every 15 minutes) or Google Merchant for automatic synchronization of prices, specifications, and item availability without needing retraining.
• "On-the-fly" chat edits: If Binom answers incorrectly, edit its response in the Chats section and save it as a knowledge card – the employee will instantly memorize the correct answer for future dialogues.