What is an AI employee (synthetic employee), and what is its fundamental difference from a standard chatbot?

An AI employee (synthetic employee) is artificial intelligence trained to perform a specific job role within your company (sales, technical support, HR). It is the "brain" of a professional integrated into your digital communication channels.

Fundamental differences from a standard chatbot:

• Specialized roles: Each Binom has its own business role with built-in logic, a set of scenarios, and an understanding of its specialization.
• Operation on company data: Uses your price lists, instructions, and regulations as the sole single source of truth.
• Execution of business tasks: Does not just "chat," but closes deals, selects alternatives, qualifies leads, and handles telephony.
• Response control: Unlike standard neural networks, it does not "hallucinate" or make up facts if data is missing from the knowledge base.
• Multichannel & voice capability: Operates simultaneously on the website, in messaging apps, and via telephony (inbound/outbound calls 24/7).
• Retention of expertise: All corporate knowledge remains inside the platform and is not lost when human employees leave.