How to train an AI employee on the nuances of a narrow niche (for example, complex technical regulations or legal standards)?
Training an AI employee for narrow-niche specifics is accomplished using specialized Knowledge Management tools built into the platform:
- Knowledge Cards (Cards): Ideal for rigid formulas, exact legal definitions, or mandatory technical algorithms. Cards have the highest priority in the system and prevent interpretation errors.
- Tutor Cases (Cases): Allow you to create separate structured topics (e.g., "Compliance," "Installation Regulations") and upload relevant specialized documentation into them.
- Narrow-profile expert roles: Selecting a specialized or author role from the Roles Board (e.g., in legal, medical, or technical domains) provides the AI with a pre-configured professional decision-making model and specialized terminology out of the box.
- Continuous learning via Chats: If the AI Encounters complex, non-standard questions in real client chats, corrections made by operators can be instantly saved as new knowledge cards to continuously refine its expertise.