Defines the "starting" language in which Binom will first address the client.
How to set up
- In the drop-down list of the Behavior block (Settings section), select the primary language.
- To work in international markets, enable the "Multilingual Mode" checkbox.
- In this mode, if a client writes in a different language, Binom will instantly switch to the language of the conversation partner.
Result
Binom correctly starts the dialogue, providing comfortable communication for clients from different countries.
Updated on 19.10.26
Sets the "starting" language in which Binom will first address the client.
How to set it up
- In the dropdown of the Behavior block (Settings section), select the main language.
- To work in the international market, tick the "Multilingual" checkbox (Multilingual Mode).
- In this mode, if a client writes in another language, Binom will instantly switch to the client's language.
Result
Binom starts the conversation correctly, providing a comfortable experience for clients from different countries.
How to make a bot in English or another language
- Open Settings → "Behavior".
- In the "Language" field, select, for example, English. Binom will greet the client and start the conversation in English.
- If clients write in different languages, turn on "Multilingual": Binom will reply in the client's language, even if English is selected. In the input field, the client sees the hint "Ask me in any language…".
- Check the result in a new conversation.
For a separate country with different prices and contacts, it is more convenient to create a separate Binom: how to create a new Binom.
Other frequently asked questions
Can I make a bot in English?
Yes, select English in the "Language" field in Settings → "Behavior".
Do I need to translate the knowledge base into another language?
No, with "Multilingual" enabled, Binom uses one knowledge base and replies in the client's language: automatic language detection.
What's next
Updated October 21, 2026