How does automatic data updating via RSS or Google Merchant Feed work, and is it necessary to retrain the AI employee afterward?

Automatic updating via RSS or Google Merchant Feed operates as follows:

  • How it works: You connect a link to an XML file (RSS) or an existing Google Merchant product feed in the Price Lists section. The AI employee regularly receives up-to-date information on product ranges, prices, availability, and specifications directly from your infrastructure.
  • Update frequency: Data via RSS/XML is synchronized every 15 minutes, while Google Merchant updates once a day.
  • Retraining: Re-training the AI employee is not required. It automatically picks up all changes in the price list and immediately begins using the updated information in conversations right after synchronization.
  • Availability: This automation feature is available on Pro and Business pricing plans.