At the start, your primary assistant is Binom Tutor. It guides you through all stages of creating and setting up an employee via a standard dialogue. The Tutor will conduct an interview, help upload the knowledge base and price lists, and select the right profession for your Binom.
If the Tutor's assistance is not enough, the following options are available:
- Binom Tech Support: A dedicated tech support widget located in the bottom-right corner of your account control panel. It is available on all plans, including the Free plan.
- Live Specialist: You can invite a Binom AI expert to assist with integrations and complex technical settings. This option is enabled on paid plans and during the Trial period.
- External Contractors: If you hire an agency or integrator, you can grant them Admin access rights. This will allow them to configure the system without gaining access to your financial data or account deletion controls.
Updated on 19.10.26
At the start, your main assistant is Binom Tutor. It guides you through every stage of creating and setting up your employee via a regular chat dialog. The Tutor will conduct an interview, help you upload your knowledge base and price lists, and choose the right role for your Binom.
If the Tutor's help is not enough, the following options are available:
- Binom Tech Support: A dedicated support widget in the bottom right corner of your account.
- Live specialist: You can invite a Binom AI expert to help with integrations and complex technical setup.
- External contractors: If you bring in an agency or integrator, you can give them Admin access. This lets them configure the system without access to your financial data or the ability to delete the account.
Where to get help setting up your AI assistant
| What you need | Where to go |
|---|---|
| Create and train an AI employee | Tutor: a built-in mentor that guides you step by step in the chat |
| Figure it out on your own | Video tour of the dashboard and a video guide when you first open the Tutor |
| Quick question about the dashboard or help from a specialist | The Binom Technical Support widget in the bottom right corner of the dashboard. It is available after you subscribe or start a trial. In it you can ask to "talk to a person" and arrange an online meeting with a specialist |
| Talk to a person | In the Tutor chat, type "I want to talk to a person" |
| Personal help with your first Binom | Help → "Get a consultation with a Binom AI expert" → "Contact us by email" |
| Any question by email | support@binomai.com |
| A contractor is doing the setup | Invite them to your team: how to add team members, access levels |
How to get help from a live specialist
- Open the Binom Technical Support widget in the bottom right corner of the dashboard.
- Write that you want to talk to a person, and briefly describe your task.
- A Binom AI team member will join the conversation. If the issue requires walking through your screen, arrange a time with them for an online meeting with a specialist.
If your subscription or trial has not been activated yet, write "I want to talk to a person" in the Tutor chat or email support@binomai.com.
What to prepare before you contact us
Your account email, the name of your Binom, what you want to get (for example, "the bot replies on Instagram using the price list"), and a screenshot if something isn't working. This way the specialist can respond to the point from the first email.
Other common questions
Can I order a turnkey setup of a chatbot?
Write to support@binomai.com or use a consultation with an expert. Describe your task, and the Binom AI team will suggest how they can help.
How do I start introducing AI into my business?
Start with registration and an interview with the Tutor: how to register your company. The Tutor will guide you through the next steps.
How do I run training on individual topics?
Split your work with Binom Tutor into cases: how to handle separate cases in Binom Tutor.
What's next
Updated October 21, 2026 · Binom AI team