Can an AI employee recognize not only printed text, but also images or handwritten client documents?

Yes, the Binom AI employee features Visual AI capability, which enables it to process not only printed text, but also images and handwritten documents.

Key recognition capabilities:

• Handwritten text: The system can recognize handwritten applications, questionnaires, and other documents sent by clients as photos.
• Images and photos: The AI analyzes product photos, screenshots, blueprints, and diagrams to find catalog matches or diagnose issues.
• Documents: Supports the analysis of photocopies of contracts, invoices, certificates, and technical documentation in image formats (such as PNG) or PDF.
• Specialized roles: The Online Seller Smart role is specially trained to search for products using photos, analyzing their shape, color, and style. The Technical Support role uses photos to identify equipment and troubleshoot issues.

This functionality allows the employee to understand the content of uploaded files and answer customer questions based on the visual or handwritten information provided.