How do I set up automatic language detection so the AI employee talks to the customer in their language?

The Binom AI platform lets your AI employee automatically adapt to the customer's language, so there is no need to create separate employees for each language region.

Step-by-step setup:

1. Go to the Settings section: In the left menu of your account, select the settings of the specific Binom.
2. Activate Multilingual: Find the corresponding checkbox (Multilingual) and tick it.
3. Save your changes: Click the Update button so the settings take effect.

How it works in practice:

• First message: In this mode, the AI starts the conversation in the language the customer used in their first message. For example, if the customer writes in German, the reply will be in German; if in Polish, the reply will be in Polish.
• Reading from the URL: Widgets and iFrames installed on your website can automatically read the user's language from the page URL and switch the interface without any additional action.
• Priority language: You can set a primary locale (for example, English or Ukrainian) that will be used by default for the initial behavior and the welcome message until the customer has shown their language.
• International sales: This feature is especially effective when QR codes are used on products: a buyer in any country scans the code and immediately gets consultation in their own language.

Important details:

• Who configures it: The feature is actually turned on only by the customer in the interface. Binom Tutor cannot enable this setting on its own, but it can explain in detail how the logic works and give recommendations on its use.
• Knowledge base: When multilingual mode is enabled, the knowledge logic is not duplicated: the AI uses a single company database and translates information in real time to match the user's query.

Updated on 19.10.26

The Binom AI platform lets your AI employee automatically adapt to the customer's language, so there is no need to create separate employees for each language region.

Step-by-step setup:

1. Go to the Settings section: In the left menu of your account, select the settings of the specific Binom.
2. Activate Multilingual: Find the corresponding checkbox (Multilingual) and tick it.
3. Save your changes: Click the Update button so the settings take effect.

How it works in practice:

• First message: In this mode, the AI starts the conversation in the language the customer used in their first message. For example, if the customer writes in German, the reply will be in German; if in Polish, the reply will be in Polish.
• Reading from the URL: Widgets and iFrames installed on the website can automatically detect the user's language from the page URL and switch the interface without any extra action.
• Priority language: You can set a primary locale (for example, English or Ukrainian), which will be used by default for the opening behavior and the welcome message until the customer has shown their language.
• International sales: This feature is especially effective with QR codes on products: a buyer in any country scans the code and immediately gets advice in their own language.

Important details:

• Who configures it: The feature can only be turned on by the customer in the interface. Binom Tutor cannot enable this setting itself, but it can explain in detail how it works and give recommendations on how to use it.
• Knowledge base: When multilingual mode is enabled, the knowledge is not duplicated. The AI uses the company's single database and translates the information in real time to match the user's request.

Multilingual chatbot: exact names in your account

1. Open Settings → "Behavior".
2. Turn on "Multilingual".
3. In the "Language" field, select the language in which Binom starts the conversation.
4. Click "Save changes".

Example: English is selected, and the customer writes in Spanish. Binom replies in Spanish. The customer sees the hint "Ask me in any language…" in the input field.

How to check

Open a new chat and write in another language. The reply should come back in that same language.

Other common questions

Can I make a chatbot that works in different languages without separate bots?

Yes, turn on "Multilingual" in Settings → "Behavior". One Binom will reply in any language.

Does the bot reply in the customer's language automatically?

Yes, when "Multilingual" is turned on.

What's next

• How to set the primary language
• How to set up the greeting