How to use a single shared knowledge base for the entire digital team so as not to upload files for each AI employee separately?
To use a shared knowledge base without uploading files multiple times, use the Knowledge Sharing feature:
- Core concept: An owner or administrator can selectively share access to one Binom's knowledge with other members of the digital team.
- What can be shared:
- Documents (instructions, regulations, files).
- Knowledge Cards (structured information blocks).
- What cannot be shared: Price lists, integrations, and telephony settings (this data remains unique to each Binom).
- Access mode: The receiving party gets read-only access. The administrator of the receiving Binom can opt out of using a document if it is not required for their work.
- Result: Information is used simultaneously by all selected Binoms, eliminating data duplication and accelerating team training.
- Availability: The feature is available on any pricing plan provided you have created more than one AI employee.