How to train an AI employee in different business directions (for example, sales and tech support) so that it does not mix up information between them?

To clearly separate business directions and prevent confusion, use the following platform mechanisms:

• Creating separate Binoms: Instead of one "universal" bot, create distinct digital employees for each task (one for sales, another for support). Each Binom will have its own isolated environment for settings and knowledge.
• Role specialization: Assign each employee their professional role (for example, Online Seller for sales and Technical Support for support). The role defines the "thinking" logic and goals: a salesperson aims for a deal, while support focuses on diagnostics according to instructions.
• Selective Knowledge Sharing: You can share general information (company details, delivery terms) between Binoms, while keeping specific data (price lists for sales or technical manuals for support) strictly within their respective profiles.
• Tutor Cases (Cases): During the training process via Binom Tutor, create distinct conceptual directions (for example, Sales Logic and Support tone) to structure information and avoid mixing topics in a single dialogue.