How to connect Klaviyo to Binom: customer profiles from chats, back-in-stock notifications, personalized promo codes and events. Available on request.
The Klaviyo integration with Binom connects conversations with your email and SMS marketing: the AI employee creates a customer profile, subscribes it to a back-in-stock notification, issues a personal promo code, and passes events from the conversation to Klaviyo. Customers from chats go straight into your campaigns and flows. Klaviyo is available on request in the Binom dashboard: Integrations → More integrations → Klaviyo.
What Binom can do in Klaviyo
Binom here refers to your AI employee. Once Klaviyo is connected, it calls the service's actions when the conversation needs that data. You decide which actions it can use. In the dashboard, each action is labeled: read (Binom only views data), write, or delete (Binom changes or deletes data in Klaviyo).
| Section | What Binom can view | What Binom can change |
|---|---|---|
| Profiles, lists, segments | Customer profiles, lists, segments | Creating and updating a profile |
| Product catalog | Products, variants with SKU, price and stock, categories | Creating and changing products and variants |
| Back-in-stock notifications | None | Subscribing a profile to a back-in-stock notification for a variant |
| Coupons and promo codes | Coupons and codes | Creating a coupon and a code, changing a code's status |
| Events | Customer events | Passing an event from a conversation |
| Campaigns | Campaigns, estimating the number of recipients | Draft, editing, copying, sending, canceling a send |
| Flows | Flows and their steps | Creating a flow, editing a step, deleting |
| Forms | Signup forms | Creating and deleting a form |
Back-in-stock notification from a chat
Yes. If a product is out of stock, Binom uses the "Create Back In Stock Subscription" action to subscribe the customer's profile to a notification by email, SMS, or push. The customer profile must already exist, so Binom first creates or updates it using the email or phone number from the conversation. Binom can check stock in the Klaviyo catalog: the variant contains an inventory count ("Get Catalog Variant").
Personal promo code in a conversation
A customer hesitates or asks for a discount, and you have allowed promo codes: Binom creates a unique code ("Create Coupon Code") for a coupon set up in Klaviyo and gives it to the customer. The code is tied to the coupon, so you set the discount terms.
Conversation events for your flows
With the "Create Event" action, Binom passes an event from the conversation to the customer's profile, for example interest in a product. Events are visible in Klaviyo and can be used in your flows and segments.
How to get the Klaviyo integration
Klaviyo is set up on request: first, the Binom team configures the integration for your account.
- Open Integrations → More integrations, type "Klaviyo" in the "Search integrations" field, and open the Klaviyo card.
- The "Klaviyo integration for assistant" page will show the message "Integration available on request. Request it now, and we will set it up for you as a priority." The assistant here is your Binom. The "Authentication" section shows what access will be needed, and the "Actions" list shows everything Binom can do in Klaviyo.
- Click "Request integration". You will see "Request sent. You will be notified when the integration is available.", and the button will change to "Requested".
- A Binom setup specialist will contact you. Once the integration is ready, a "Connect" button will appear on the Klaviyo page.
- Click "Connect", go through the steps in the "Connect Klaviyo" window, and click "Done". After "Connecting…", the status will change to "Connected". If you see "Confirmation has not arrived yet. The connection may still complete, so check again in a minute.", click "Check again".
How to choose what Binom can do in Klaviyo
A connected integration does nothing until you allow actions. The dashboard states this clearly: "Select the actions the assistant may trigger. Until something is selected, it has access to none of them."
- On the Klaviyo page, tick the actions you need in the "Actions" list. The "Filter actions" field helps you find them by name. The counter shows how many are selected.
- Check the "Ask before changing data" toggle. It is on by default: before any write or delete action, Binom will describe what it intends to do and wait for your reply.
- Click "Save". The message "Allowed actions saved" confirms the changes.
To get started, "List Catalog Items", "Create Back In Stock Subscription", "Create Coupon Code" and "Create Event" are enough. Add update and delete actions when you are ready to let Binom make changes in Klaviyo.
How to check that the integration works
- Start a new conversation with your Binom, for example through the public chat link, leave a test email, and ask to be notified when the product is back in stock. Check the subscription in Klaviyo.
- Ask for a discount and check that a new code for your coupon has appeared in Klaviyo.
- Delete the test profile after checking.
Possible problems
Binom does not use Klaviyo data in its answers
What to check: the Klaviyo status is "Connected", and the required actions are selected (for example "Create Back In Stock Subscription").
What to do: select the actions and click "Save".
How to tell it is fixed: the message "Allowed actions saved" appears, and in a new conversation Binom answers using Klaviyo data.
"Could not record the request. Please try again."
What to do: click "Request integration" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom and the integration (Klaviyo).
How to tell it is fixed: the button shows "Requested".
"Integration temporarily unavailable – your request has been recorded."
Nothing else is needed: the request is saved, and you will be notified when Klaviyo can be connected.
"Reconnection required"
What this means: "The service no longer accepts saved access details, so the assistant no longer uses them."
What to do: open the Klaviyo page under More integrations, click "Reconnect," and go through the connection window again.
How to tell it's fixed: the status shows "Connected."
"Couldn't start the connection. Please try again."
What to do: click "Connect" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom, the integration (Klaviyo), and a screenshot of the message.
How to tell it's fixed: the "Connect Klaviyo" window opens.
"On a paid plan" instead of the connect button
The page will show "Available on a paid plan. Tell us what you need, and we'll let you know when it launches." For what's included in each plan, see the plans and subscription pricing page. After changing your plan, return to More integrations and open Klaviyo again.
"You don't have permission to manage this section."
What this means: only users with the Owner or Admin access level can manage integrations.
What to do: ask the account owner to give you the Admin access level or to connect Klaviyo themselves. Learn more: access levels in your team.
How to tell it's fixed: after refreshing the page, the integration settings open.
If the problem isn't resolved, write to support@binomai.com or send "I want to talk to a person" in the chat with Binom Tutor. Include the name of your Binom, the integration, and a screenshot of the message.
How to disconnect Klaviyo
On the Klaviyo page, click "Disconnect." The "Disconnect Klaviyo?" window will show a warning: "The assistant will lose access to the service. To restore it, you'll need to reconnect the integration and enter the access details again." Confirm, and "Integration disconnected" will appear.
Other common questions
Can Binom give a customer a promo code from Klaviyo?
Yes. Using the "Create Coupon Code" action, Binom generates a unique code for an existing coupon and tells it to the customer in the conversation.
Do I need a developer to integrate Klaviyo?
No. You request Klaviyo under Integrations → More integrations, the Binom team sets up the integration, and then you connect the account yourself and choose the actions.
What's next
- Mailchimp integration: subscribers from chats
- Chat bot for WooCommerce: answers about products and orders
- How to connect a product catalog
Updated on 21.10.26
The Klaviyo integration with Binom connects conversations with your email and SMS marketing: the AI employee creates a customer profile, subscribes the customer to a back-in-stock notification, issues a personal promo code, and passes events from the conversation to Klaviyo. Customers from chats land in your lists and flows right away. Klaviyo is available on request in your Binom account: Integrations → More integrations → Klaviyo.
What Binom can do in Klaviyo
Binom here refers to your AI employee. Once Klaviyo is connected, it calls the service's actions when the conversation needs that data. You decide which actions it can use. In the account, each action is labeled: read (Binom only views data), write, or delete (Binom changes or deletes data in Klaviyo).
| Section | What Binom can view | What Binom can change |
|---|---|---|
| Profiles, lists, segments | Profiles, lists, and profile segments | Creating and updating a profile, merging duplicates, adding to and removing from a list |
| Product catalog | Products, variants with SKU, price and stock, categories | Creating and editing products and variants |
| Back-in-stock notifications | No | Subscribing a profile to a back-in-stock notification for a variant |
| Coupons and promo codes | Coupons and codes | Creating a coupon and a code, changing the status of a code |
| Events | Customer events | Sending an event from the conversation |
| Campaigns | Campaigns, estimate of recipient count | Draft, editing, copying, sending, canceling a send |
| Flows | Flows and their steps | Creating a flow, editing a step, deleting |
| Forms | Sign-up forms | Creating and deleting a form |
Back-in-stock notification from a chat
Yes. If a product is out of stock, Binom uses the "Create Back In Stock Subscription" action to subscribe the customer's profile to a notification by email, SMS, or push. The customer profile must exist, so Binom first creates or updates it using the email or phone number from the conversation. Binom can check stock availability in the Klaviyo catalog: the variant contains stock information ("Get Catalog Variant").
Personal promo code in a conversation
A customer hesitates or asks for a discount, and you have allowed promo codes: Binom creates a unique code ("Create Coupon Code") for a coupon set up in Klaviyo and tells it to the customer. The code is tied to the coupon, so you set the discount terms.
Events from the conversation for your flows
With the "Create Event" action, Binom sends an event from the dialogue to the customer's profile, for example, interest in a product. Events are visible in Klaviyo and can be used in your flows and segments.
What access you will need
Connection options to choose from: a private API key, or sign-in via OAuth 2.0 (you log in to your service account and confirm access). Details for each method are shown in the "Authentication" section on the Klaviyo page in your account.
How to get the Klaviyo integration
Klaviyo is connected on request: first, the Binom team sets up the integration for your account. General catalog rules are described in the instructions how to connect a service from "More integrations".
- Open Integrations → More integrations, type "Klaviyo" in the "Search integrations" field, and open the Klaviyo card.
- The "Klaviyo integration for assistant" page will show the message "Integration available on request. Request it now, and we will set it up for you as a priority." The assistant here is your Binom. The "Authentication" section shows what access will be needed, and the "Actions" list shows everything Binom can do in Klaviyo.
- Click "Request integration". The message "Request sent. You will receive a notification when the integration is available." will appear, and the button will change to "Requested".
- A Binom setup specialist will contact you. When the integration is ready, a "Connect" button will appear on the Klaviyo page.
- Click "Connect", complete the steps in the "Connect Klaviyo" window, and click "Done". After "Connecting…", the status will change to "Connected". If you see "Confirmation has not arrived yet. The connection may still complete: check again in a minute.", click "Check again".
How to choose what Binom can do in Klaviyo
A connected integration does nothing until you allow actions. The dashboard states this clearly: "Select the actions the assistant can trigger. Until something is selected, it has access to none of them."
- On the Klaviyo page, tick the actions you need in the "Actions" list. To find them by name, use the "Filter by actions" field. The counter shows how many are selected.
- Check the "Ask before changing data" toggle. It is on by default: before any write or delete action, Binom will describe what it intends to do and wait for your reply.
- Click "Save". The message "Allowed actions saved" confirms the changes.
To start, "List Catalog Items", "Create Back In Stock Subscription", "Create Coupon Code" and "Create Event" are enough. Add update and delete actions when you are ready to trust Binom with changes in Klaviyo.
How to check that the integration works
- Start a new conversation with your Binom, for example through a public chat link, leave a test email, and ask to be notified when the product is back in stock. Check the subscription in Klaviyo.
- Ask for a discount and check that a new code has appeared for your coupon in Klaviyo.
- Delete the test profile after checking.
Possible problems
Binom does not use Klaviyo data in its replies
What to check: the Klaviyo status is "Connected", and the needed actions are ticked (for example "Create Back In Stock Subscription").
What to do: tick the actions and click "Save".
How to tell it is fixed: the message "Allowed actions saved" appears, and in a new conversation Binom replies using Klaviyo data.
"Could not record the request. Please try again."
What to do: click "Request integration" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom and the integration (Klaviyo).
How to tell it is fixed: the button shows "Requested".
"Integration temporarily unavailable. Your request has been recorded."
Nothing else is needed: the request is saved, and you will receive a notification when Klaviyo can be connected.
"Reconnection required"
What it means: "The service no longer accepts saved access details, so the assistant doesn't use them."
What to do: open the Klaviyo page under More integrations, click "Reconnect," and go through the connection window again.
How to tell it's fixed: the status shows "Connected."
"Couldn't start the connection. Please try again."
What to do: click "Connect" again. If the message keeps appearing, email support@binomai.com with the name of your Binom, the integration (Klaviyo), and a screenshot of the message.
How to tell it's fixed: the "Connect Klaviyo" window opens.
"On a paid plan" instead of the connect button
The page will show "Available on a paid plan. Tell us what you need, and we'll let you know when it launches." To see what each plan includes, visit the plans and subscription pricing page. For instructions on changing your plan, read how to change or upgrade your plan. After changing your plan, go back to More integrations and open Klaviyo again.
"You don't have permission to manage this section."
What it means: only users with the Owner or Admin access level can manage integrations.
What to do: ask the account owner to give you the Admin access level or to connect Klaviyo themselves. For more details, see team access levels.
How to tell it's fixed: after you refresh the page, the integration settings open.
If the problem persists, email support@binomai.com or, in the Binom Tutor chat, send "I want to talk to a person." Include the name of your Binom, the integration, and a screenshot of the message.
How to disconnect Klaviyo
On the Klaviyo page, click "Disconnect." The "Disconnect Klaviyo?" window will show a warning: "The assistant will lose access to the service. To restore it, you'll need to connect the integration again and re-enter the access details." Confirm, and "Integration disconnected" will appear.
Other common questions
Can Binom give a customer a promo code from Klaviyo?
Yes. Using the "Create Coupon Code" action, Binom generates a unique code for an existing coupon and tells it to the customer in the conversation.
Do I need a developer to integrate Klaviyo?
No. You request Klaviyo in Integrations → More integrations, the Binom team sets up the integration, and then you connect the account yourself and choose the actions.
What's next
Updated October 21, 2026
