How to connect Trello to Binom: cards from client requests in conversations, labels, checklists and attachments. Available on request.
The Trello integration with Binom turns requests from chats into tasks: the AI employee creates a card on the right board and in the right list, and adds a label, a checklist, and an attachment. The team sees the request on their familiar board instead of searching for it in the conversation. Trello is available on request in the Binom dashboard: Integrations → More integrations → Trello.
What Binom can do in Trello
Here, Binom means your AI employee. After Trello is connected, it calls the service's actions when the conversation requires that data. You decide which actions are available to it. In the dashboard, each action is marked: read (Binom only views data), write, or delete (Binom changes or deletes data in Trello).
| Section | What Binom can view | What Binom can change |
|---|---|---|
| Boards | Cards, lists, members, labels and checklists on the board, activity history | Creating and editing boards |
| Lists | Board lists | Creating a list |
| Cards | Checklists, attachments, members and card history | Creating a card, labels, a checklist, a checklist item, an attachment |
| Labels | Board labels | Creating a label |
From a chat request to a Trello card
- Binom finds the lists of the needed board ("List Board Lists").
- Creates a card with the essence of the request ("Create Card").
- Adds a label ("Create Card Label") and, if needed, a checklist ("Create Checklist").
For example, a client orders a service in the chat, and the team immediately has a card with the contact details and request details.
How to get the Trello integration
Trello is connected on request: first, the Binom team sets up the integration for your account. The general rules of the catalog are described in the instructions how to connect a service from "More integrations".
- Open Integrations → More integrations, enter "Trello" in the "Search integrations" field, and open the Trello card.
- On the "Trello integration for assistant" page, there will be a message: "The integration is available on request. Request it now, and we will set it up for you as a priority." The assistant here is your Binom. The "Authentication" block shows which access will be needed, and the "Actions" list shows everything Binom can do in Trello.
- Click "Request integration". "Request sent. You will receive a notification when the integration becomes available." will appear, and the button will change to "Requested".
- A Binom setup specialist will contact you. When the integration is ready, a "Connect" button will appear on the Trello page.
- Click "Connect," go through the steps in the "Connecting Trello" window, and click "Done". After "Connecting…", the status will change to "Connected". If "Confirmation hasn't arrived yet. The connection may still complete. Check again in a minute." appears, click "Check again".
How to choose what Binom can do in Trello
A connected integration does nothing until you allow actions. The dashboard states this directly: "Select the actions the assistant may call. Until something is selected, it has no access to any of them."
- On the Trello page, check the actions you need in the "Actions" list. The "Filter by actions" field helps you find them by name. The counter shows how many are selected.
- Check the "Ask before changing data" toggle. It is on by default: before any write or delete action, Binom describes what it is about to do and waits for your reply.
- Click "Save". The message "Allowed actions saved" confirms the changes.
To start, "List Board Lists", "Create Card" and "Create Card Label" are enough. Add the update and delete actions when you are ready to let Binom make changes in Trello.
How to check that the integration works
- Start a new conversation with your Binom, for example through a public chat link, leave a test request and check the card on the board.
- Delete the test card after checking.
Possible problems
Binom does not use Trello data in its answers
What to check: that the Trello status is "Connected" and the needed actions are checked (for example "Create Card").
What to do: check the actions and click "Save".
How to tell it is fixed: the message "Allowed actions saved" appears, and in a new conversation Binom answers using Trello data.
"Could not record the request. Please try again."
What to do: click "Request integration" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom and the integration (Trello).
How to tell it is fixed: the button shows "Requested".
"Integration is temporarily unavailable – your request has been recorded."
You don't need to do anything else: the request is saved, and you will get a notification when Trello can be connected.
"Reconnection needed"
What it means: "The service no longer accepts saved access, so the assistant does not use it."
What to do: open the Trello page in More integrations, click "Reconnect" and go through the connection window again.
How to tell it is fixed: the status shows "Connected".
"Could not start the connection. Please try again."
What to do: click "Connect" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom, the integration (Trello) and a screenshot of the message.
How to tell it is fixed: the "Connect Trello" window opens.
"Paid plan" instead of the connect button
The page will show "Available on a paid plan. Tell us what you need, and we will let you know when it launches." For details on what each plan includes, see the plans and subscription pricing page, and for how to switch plans, see the guide how to change or upgrade your plan. After changing your plan, go back to More integrations and open Trello again.
"You don't have permission to manage this section."
What it means: only users with the Owner or Admin access level can manage integrations.
What to do: ask the account owner to give you the Admin access level or to connect Trello yourself. Learn more: access levels in a team.
How to tell it is fixed: after refreshing the page, the integration settings open.
If the problem is not resolved, write to support@binomai.com or send the message "I want to talk to a person" in the chat with Tutor. Include the name of your Binom, the integration, and attach a screenshot of the message.
How to disconnect Trello
On the Trello page, click "Disconnect". The "Disconnect Trello?" window will show a warning: "The assistant will lose access to the service. To restore it, you will need to connect the integration again and re-enter the access details." Confirm, and the message "Integration disconnected" will appear.
Other common questions
Can Binom add a checklist and a label to a card?
Yes, using the actions "Create Checklist", "Create CheckItem", and "Create Card Label".
Do I need a developer to integrate Trello?
No. You request Trello in Integrations → More integrations, the Binom team sets up the integration, and then you connect the account yourself and choose the actions.
What's next
Updated on 21.10.26
The Trello integration with Binom turns requests from chats into tasks: your AI employee creates a card on the right board and in the right list, and adds a label, a checklist, and an attachment. The team sees the request on the board they already use, instead of searching for it in conversations. Trello is available on request in the Binom dashboard: Integrations → More integrations → Trello.
What Binom can do in Trello
Binom here means your AI employee. After Trello is connected, it calls the service's actions when the conversation needs that data. You decide which actions it can use. In the dashboard, each action is marked: read (Binom only views data), write, or delete (Binom changes or deletes data in Trello).
| Section | What Binom can view | What Binom can change |
|---|---|---|
| Boards | Board cards, lists, members, labels and checklists, activity history | Create and edit boards |
| Lists | Board lists | Create a list |
| Cards | Checklists, attachments, members and card history | Create a card, label, checklist, checklist item, attachment |
| Labels | Board labels | Create a label |
From a chat request to a Trello card
- Binom looks up the lists of the required board ("List Board Lists").
- Creates a card with the essence of the request ("Create Card").
- Adds a label ("Create Card Label") and, if needed, a checklist ("Create Checklist").
For example, a client orders a service in the chat, and the team immediately has a card with the contact details and specifics.
What access you will need
Connection method: API key. Details for each method are shown in the "Authentication" block on the Trello page in the dashboard.
How to get the Trello integration
Trello is connected on request: first, the Binom team sets up the integration for your account. The general catalog rules are described in the guide how to connect a service from "More integrations".
- Open Integrations → More integrations, type "Trello" in the "Search integrations" field, and open the Trello card.
- The "Trello integration for assistant" page will show the message "This integration is available on request. Request it now and we will set it up for you as a priority." Here, the assistant is your Binom. The "Authentication" block shows what access will be needed, and the "Actions" list shows everything Binom can do in Trello.
- Click "Request integration". The message "Request sent. You will receive a notification when the integration is available." will appear, and the button will change to "Requested".
- A Binom setup specialist will contact you. When the integration is ready, a "Connect" button will appear on the Trello page.
- Click "Connect", go through the steps in the "Connecting Trello" window, and click "Done". After "Connecting…", the status will change to "Connected". If you see "Confirmation has not arrived yet. The connection may still complete: check again in a minute.", click "Check again".
How to choose what Binom can do in Trello
A connected integration does nothing until you allow actions. The dashboard states this directly: "Select the actions the assistant may trigger. Until something is selected, it has no access to any of them."
- On the Trello page, check the actions you need in the "Actions" list. The "Filter actions" field helps you find them by name. The counter shows how many are selected.
- Check the "Ask before changing data" toggle. It is on by default: before any write or delete action, Binom will describe what it intends to do and wait for your response.
- Click "Save". The message "Allowed actions saved" confirms the changes.
To start, "List Board Lists", "Create Card" and "Create Card Label" are enough. Add update and delete actions when you are ready to let Binom make changes in Trello.
How to check that the integration works
- Start a new conversation with your Binom, for example via the public chat link, leave a test request, and check the card on the board.
- Delete the test card after checking.
Possible issues
Binom does not use Trello data in its answers
What to check: the Trello status is "Connected", and the needed actions are selected (for example "Create Card").
What to do: select the actions and click "Save".
How to tell it is resolved: the message "Allowed actions saved" appears, and in a new conversation Binom answers using Trello data.
"Could not record the request. Please try again."
What to do: click "Request integration" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom and the integration (Trello).
How to tell it is resolved: the button shows "Requested".
"The integration is temporarily unavailable: your request has been recorded."
No further action is needed: the request is saved, and you will receive a notification when Trello can be connected.
"Needs to be reconnected"
What it means: "The service no longer accepts saved access credentials, so the assistant does not use them."
What to do: open the Trello page in More integrations, click "Reconnect" and go through the connection window again.
How to tell it's fixed: the status shows "Connected".
"Couldn't start the connection. Please try again."
What to do: click "Connect" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom, the integration (Trello) and a screenshot of the message.
How to tell it's fixed: the "Connect Trello" window opens.
"Available on a paid plan" instead of the connect button
The page will show "Available on a paid plan. Tell us what you need, and we'll let you know when it launches." For what each plan includes, see the plans and subscription pricing page. To learn how to change your plan, read how to change or upgrade your plan. After changing your plan, return to More integrations and open Trello again.
"You don't have permission to manage this section."
What it means: only users with the Owner or Admin access level can manage integrations.
What to do: ask the account owner to give you the Admin access level or to connect Trello yourself. More details: access levels in a team.
How to tell it's fixed: after refreshing the page, the integration settings open.
If the problem persists, write to support@binomai.com or send "I want to talk to a person" in the Binom Tutor chat. Include the name of your Binom, the integration and a screenshot of the message.
How to disconnect Trello
On the Trello page, click "Disconnect". The "Disconnect Trello?" window will show a warning: "The assistant will lose access to the service. To restore it, you'll need to connect the integration again and re-enter the access credentials." Confirm, and "Integration disconnected" will appear.
Other common questions
Can Binom add a checklist and a label to a card?
Yes, using the "Create Checklist", "Create CheckItem" and "Create Card Label" actions.
Do I need a developer to integrate Trello?
No. You request Trello in Integrations → More integrations, the Binom team sets up the integration, and then you connect the account yourself and choose the actions.
What's next
Updated on 21.10.26
The Trello integration with Binom turns requests from chats into tasks: your AI employee creates a card on the right board and in the right list, and adds a label, a checklist and an attachment. The team sees the request on the board they already use, rather than searching for it in chat history. Trello is available on request in the Binom dashboard: Integrations → More integrations → Trello.
What Binom can do in Trello
Here, Binom refers to your AI employee. After you connect Trello, it calls the service's actions when the conversation needs that data. You decide which actions it can use. In the dashboard, each action is marked: read (Binom only views data), write or delete (Binom changes or deletes data in Trello).
| Section | What Binom can view | What Binom can change |
|---|---|---|
| Boards | Cards, lists, members, labels and checklists on the board, activity history | Creating and editing boards |
| Lists | Lists on the board | Creating a list |
| Cards | Checklists, attachments, members and card history | Creating a card, labels, a checklist, a checklist item, an attachment |
| Labels | Labels on the board | Creating a label |
From a chat request to a Trello card
- Binom finds the lists on the required board ("List Board Lists").
- Creates a card with the essence of the request ("Create Card").
- Adds a label ("Create Card Label") and, if needed, a checklist ("Create Checklist").
For example, a client orders a service in chat, and the team immediately has a card with the contact details and request specifics.
What access you will need
Connection method: API key. Details for each method are shown in the "Authentication" block on the Trello page in the dashboard.
How to get the Trello integration
Trello is available on request: first, the Binom team sets up the integration for your account. The general catalog rules are described in the instructions on how to connect a service from "More integrations".
- Open Integrations → More integrations, enter "Trello" in the "Search integrations" field, and open the Trello card.
- On the "Trello integration for assistant" page, you will see the message "The integration is available on request. Request it now, and we will set it up for you as a priority." Here, the assistant is your Binom. The "Authentication" block shows what access you will need, and the "Actions" list shows everything Binom can do in Trello.
- Click "Request integration". The message "Request sent. You will receive a notification when the integration becomes available." appears, and the button changes to "Requested".
- A Binom setup specialist will contact you. When the integration is ready, a "Connect" button will appear on the Trello page.
- Click "Connect," go through the steps in the "Connecting Trello" window, and click "Done". After "Connecting…", the status will change to "Connected". If the message "Confirmation has not arrived yet. The connection may still complete: check again in a minute." appears, click "Check again".
How to choose what Binom can do in Trello
A connected integration does nothing until you allow actions. The dashboard states this directly: "Select the actions the assistant can call. Until something is selected, it has no access to any of them."
- On the Trello page, tick the actions you need in the Actions list. To find them by name, use the Filter actions field. The counter shows how many are selected.
- Check the "Ask before changing data" toggle. It is on by default: before any action that writes or deletes data, Binom describes what it plans to do and waits for your approval.
- Click "Save". The message "Allowed actions saved" confirms the changes.
To get started, "List Board Lists," "Create Card," and "Create Card Label" are enough. Add the actions that change or delete data when you are ready to let Binom make changes in Trello.
How to check that the integration works
- Start a new conversation with your Binom, for example through a public chat link, leave a test lead, and check the card on the board.
- Delete the test card after checking.
Possible problems
Binom does not use Trello data in its answers
What to check: that the Trello status is "Connected" and the needed actions are ticked (for example, "Create Card").
What to do: tick the actions and click "Save".
How to tell it is fixed: the message "Allowed actions saved" appears, and in a new conversation Binom answers using Trello data.
"Could not record the request. Please try again."
What to do: click "Request integration" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom and the integration (Trello).
How to tell it is fixed: the button shows "Requested."
"Integration temporarily unavailable. Your request has been recorded."
You don't need to do anything else. Your request is saved, and you will be notified when Trello can be connected.
"Reconnect required"
What this means: "The service no longer accepts saved access, so the assistant does not use it."
What to do: open the Trello page in More integrations, click "Reconnect," and go through the connection window again.
How to tell it is fixed: the status shows "Connected."
"Could not start the connection. Please try again."
What to do: click "Connect" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom, the integration (Trello), and a screenshot of the message.
How to tell it is fixed: the "Connect Trello" window opens.
"On a paid plan" instead of the connect button
The page will show "Available on a paid plan. Tell us what you need, and we will let you know when it launches." To see what each plan includes, go to the plans and subscription pricing page. For how to change your plan, see the guide how to change or upgrade your plan. After changing your plan, return to More integrations and open Trello again.
"You do not have permission to manage this section."
What this means: only users with the Owner or Admin access level can manage integrations.
What to do: ask the account owner to give you the Admin access level or to connect Trello yourself. Learn more: access levels in a team.
How to tell it's resolved: after you refresh the page, the integration settings open.
If the problem is not resolved, write to support@binomai.com or, in the chat with Binom Tutor, send "I want to talk to a person". Include the name of the Binom, the integration, and attach a screenshot of the message.
How to disconnect Trello
On the Trello page, click "Disconnect". The "Disconnect Trello?" window will show a warning: "The assistant will lose access to the service. To restore it, you will need to reconnect the integration and enter the credentials again." Confirm, and "Integration disconnected" will appear.
Other common questions
Can Binom add a checklist and a label to a card?
Yes, using the actions "Create Checklist", "Create CheckItem" and "Create Card Label".
Do I need a developer to integrate Trello?
No. You request Trello in Integrations → More integrations, the Binom team sets up the integration, and then you connect the account yourself and choose the actions.
What's next
Updated October 21, 2026
