How to connect Lightspeed Retail X-Series to Binom so the AI consultant can answer questions about products and stock across your store locations.
The Lightspeed Retail X-Series integration connects your store's point-of-sale system with Binom: your AI employee answers customers' questions using Lightspeed data on products and stock at your retail locations. Customers get an accurate answer about availability, and your sales staff are less distracted by repetitive questions. To connect, go to Binom dashboard: Integrations → More integrations → Lightspeed Retail X-Series.
What Binom can do in Lightspeed Retail X-Series
Binom here means your AI employee. Once Lightspeed is connected, it calls the service's actions when a conversation needs that data. You decide which actions it can use. In the dashboard, each action is labeled: read (Binom only views data), write, or delete (Binom changes or deletes data in Lightspeed).
Lightspeed Retail X-Series is a cloud point-of-sale and inventory management system for retailers with multiple locations. Through the integration, Binom works with products and their stock levels by location. The full list of 57 actions, labeled read, write, and delete, is shown in the "Actions" list on the integration page in the dashboard: before connecting, review which of them your store needs.
Can an AI assistant check whether a product is in stock at a store?
Yes. A customer asks in the chat whether a product is available at a particular store, and Binom answers based on Lightspeed stock levels at the time of the question. This takes "do you have it in stock" calls off your sales staff on the shop floor.
Which stores is the integration suited for
- Multi-location retailers where customers ask about availability at a specific store.
- Stores that sell both offline and online and want to answer from the same data.
If your online storefront runs on WooCommerce, connect it too: chatbot for WooCommerce.
How to connect Lightspeed Retail X-Series to Binom
- Open Integrations → More integrations.
- Enter "Lightspeed Retail X-Series" in the "Search integrations" field and open the Lightspeed Retail X-Series card.
- The "Lightspeed Retail X-Series integration for assistant" page opens. Here, the assistant is your Binom. The "Authentication" block shows what access is needed to connect, and the "Actions" list shows everything Binom can do in Lightspeed Retail X-Series.
- Click "Connect". The "Connect Lightspeed Retail X-Series" window opens. Go through the steps in the window to grant access to your account, then click "Done".
- The status changes to "Connecting…", and the page shows "Waiting for connection confirmation from the provider…". When Lightspeed Retail X-Series confirms access, the status changes to "Connected".
If you see "Confirmation has not arrived yet. The connection may still complete, so check again in a minute.", click "Check again". You do not need to connect again.
How to choose what Binom can do in Lightspeed Retail X-Series
A connected integration does nothing until you allow actions. The dashboard states this directly: "Select the actions the assistant may call. Until something is selected, it has no access to any action."
- On the Lightspeed Retail X-Series page, tick the actions you need in the "Actions" list. The "Filter by actions" field helps you find them by name. The counter shows how many are selected.
- Check the "Ask before changing data" toggle. It is on by default: before any write or delete action, Binom will describe what it intends to do and wait for your reply.
- Click "Save". The message "Allowed actions saved" confirms the changes.
To start, tick the read actions (read) for products and stock balances. Add write and delete actions when you are ready to let Binom make changes in Lightspeed.
How to check that the integration works
- Start a new conversation with your Binom, for example through a public chat link, and ask about stock of a product at one of your locations. Compare the answer with Lightspeed.
- Ask about a product that is out of stock and make sure Binom does not promise it.
Possible problems
Binom does not use Lightspeed Retail X-Series data in its answers
What to check: the Lightspeed Retail X-Series status is "Connected", and the required actions are ticked (read actions for products and stock balances).
What to do: tick the actions and click "Save".
How to tell it is resolved: the message "Allowed actions saved" appears, and in a new conversation Binom answers using Lightspeed Retail X-Series data.
"Reconnection required"
What it means: "The service no longer accepts saved access, so the assistant does not use it."
What to do: open the Lightspeed Retail X-Series page in More integrations, click "Reconnect" and go through the connection window again.
How to tell it is resolved: the status shows "Connected".
"Could not start the connection. Please try again."
What to do: click "Connect" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom, the integration (Lightspeed Retail X-Series) and a screenshot of the message.
How to tell it is resolved: the "Connect Lightspeed Retail X-Series" window opens.
"On a paid plan" instead of the connect button
The page will show "Available on a paid plan. Tell us what you need, and we will notify you when it launches." For what each plan includes, see the subscription plans and pricing page. After changing your plan, return to More integrations and open Lightspeed Retail X-Series again.
"You do not have permission to manage this section."
What it means: only users with the Owner or Admin access level can manage integrations.
What to do: ask the account owner to grant you the Admin access level or to connect Lightspeed Retail X-Series themselves. More: team access levels.
How to tell it is resolved: after refreshing the page, the integration settings open.
If the problem is not resolved, write to support@binomai.com or send "I want to talk to a person" in the Binom Tutor chat. Include the name of your Binom, the integration, and a screenshot of the message.
How to disconnect Lightspeed Retail X-Series
On the Lightspeed Retail X-Series page, click "Disconnect". The "Disconnect Lightspeed Retail X-Series?" dialog will show a warning: "The assistant will lose access to the service. To restore it, you'll need to reconnect the integration and enter the credentials again." Confirm, and "Integration disconnected" will appear.
Other Common Questions
Do I need a developer to connect Lightspeed to Binom?
No. Lightspeed Retail X-Series connects in the Binom dashboard under Integrations → More integrations: you click "Connect," grant access to your store, and choose the actions you want to allow.
Does the integration work for a chain with several stores?
Yes. Lightspeed Retail X-Series is built for retail with multiple sales locations, and Binom can report stock availability separately for each location.
What's Next
- How to connect a product catalog
- WooCommerce chatbot: answers about your online store
- Binom Online Seller: AI salesperson for stores
Updated on 21.10.26
The Lightspeed Retail X-Series integration connects your store's point-of-sale system with Binom: an AI employee answers customers' questions about products and stock in your outlets, maintains customer records, and checks gift cards and store credit. Customers get an accurate answer about availability, and your sales staff are less distracted by repetitive questions. Lightspeed Retail X-Series is available on request in your Binom dashboard: Integrations → More integrations → Lightspeed Retail X-Series.
What Binom can do in Lightspeed Retail X-Series
Binom here refers to your AI employee. After you connect Lightspeed, it calls the service's actions when a conversation needs that data. You decide which actions it can use. In the dashboard, each action is labeled: read (Binom only views data), write or delete (Binom changes or deletes data in Lightspeed).
| Section | What Binom can view | What Binom can change |
|---|---|---|
| Products | Products, categories, brands, images | Create, edit and delete products, category hierarchy, brands |
| Inventory | Stock levels, stock adjustments, deliveries | Stock adjustments, create and edit deliveries |
| Outlets and registers | Outlets, registers, payment methods, taxes | None |
| Customers | Customers, customer store credit | Create, edit and delete a customer |
| Sales | Sales | Create and edit a sale |
| Gift cards | Gift cards, search for a card by number | None |
| Promotions and prices | Promotions, price lists | Create a promotion |
| Suppliers | Suppliers | Create and edit a supplier |
Can the AI consultant check product availability in the store?
Yes. Binom finds the product ("List Products") and checks stock levels ("List Inventory Records") across outlets ("List Outlets") at the moment the question is asked. Customers immediately learn which store in the chain has the product they need, and your staff don't have to field calls asking "do you have this in stock?"
Gift cards and store credit
Yes. The "Find Gift Card" action locates a card by its number. Binom sees a customer's store credit through the action "List Store Credits For A Given Customer". Customers learn they can pay with a card or store credit without coming into the store.
Customers in the Lightspeed database
Binom finds a customer ("List Customers") or creates a new one ("Create A New Customer") using contact details from the conversation, so that staff see them on their next purchase. Binom sees current promotions through the action "List Promotions" and tells the customer about them.
If your online storefront runs on WooCommerce, connect it too: chatbot for WooCommerce.
What access you will need
Connection method: sign-in via OAuth 2.0 (you log in to your service account and confirm access). You will also need your Lightspeed store subdomain. Details for each method are shown in the "Authentication" block on the Lightspeed Retail X-Series page in the dashboard.
How to get the Lightspeed Retail X-Series integration
Lightspeed Retail X-Series is connected on request: first, the Binom team sets up the integration for your account. General catalog rules are described in the guide how to connect a service from "More integrations".
- Open Integrations → More integrations, enter "Lightspeed Retail X-Series" in the "Search integrations" field, and open the Lightspeed Retail X-Series card.
- The "Lightspeed Retail X-Series integration for assistant" page will show the message "Integration available on request. Request it now, and we will set it up for you as a priority." Here, the assistant is your Binom. The "Authentication" block shows what access will be needed, and the "Actions" list shows everything Binom can do in Lightspeed Retail X-Series.
- Click "Request integration". The message "Request sent. You will receive a notification when the integration is available." will appear, and the button will change to "Requested".
- A Binom setup specialist will contact you. When the integration is ready, a "Connect" button will appear on the Lightspeed Retail X-Series page.
- Click "Connect," go through the steps in the "Connecting Lightspeed Retail X-Series" window, and click "Done". After "Connecting…", the status will change to "Connected". If you see "Confirmation has not arrived yet. The connection may still complete, so check again in a minute.", click "Check again".
How to choose what Binom can do in Lightspeed Retail X-Series
A connected integration does nothing until you allow actions. The dashboard states this clearly: "Select the actions the assistant may trigger. Until something is selected, it has access to none of them."
- On the Lightspeed Retail X-Series page, tick the actions you need in the "Actions" list. The "Filter by actions" field helps you find them by name. The counter shows how many are selected.
- Check the "Ask before changing data" toggle. It is on by default: before any write or delete action, Binom will describe what it is about to do and wait for your reply.
- Click "Save". The message "Allowed actions saved" confirms the changes.
To get started, "List Products", "List Inventory Records", "List Outlets" and "Find Gift Card" are enough. Add actions that change or delete data when you are ready to let Binom make changes in Lightspeed Retail X-Series.
How to check that the integration works
- Start a new conversation with your Binom, for example through a public chat link, and ask about the stock of a product at one of your outlets. Compare the answer with Lightspeed.
- Ask about a product that is out of stock and make sure Binom does not promise it.
Possible problems
Binom does not use Lightspeed Retail X-Series data in its answers
What to check: the Lightspeed Retail X-Series status is "Connected", and the needed actions are ticked (for example "List Inventory Records").
What to do: tick the actions and click "Save".
How to tell it is resolved: the message "Allowed actions saved" appears, and in a new conversation Binom answers using Lightspeed Retail X-Series data.
"Could not record the request. Please try again."
What to do: click "Request integration" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom and the integration (Lightspeed Retail X-Series).
How to tell it is resolved: the button shows "Requested".
"The integration is temporarily unavailable. Your request has been recorded."
You don't need to do anything else: the request is saved, and you will receive a notification when Lightspeed Retail X-Series can be connected.
"Reconnection required"
What this means: "The service no longer accepts saved access credentials, so the assistant does not use them."
What to do: open the Lightspeed Retail X-Series page in More integrations, click "Reconnect," and go through the connection window again.
How to tell it's resolved: the status shows "Connected."
"Could not start the connection. Please try again."
What to do: click "Connect" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom, the integration (Lightspeed Retail X-Series), and a screenshot of the message.
How to tell it's resolved: the "Connect Lightspeed Retail X-Series" window opens.
"On a paid plan" instead of the connect button
The page will show "Available on a paid plan. Tell us what you need, and we will let you know when it launches." For what each plan includes, see the plans and subscription pricing page. For how to change your plan, see the guide how to change or upgrade your plan. After changing your plan, return to More integrations and open Lightspeed Retail X-Series again.
"You don't have permission to manage this section."
What this means: only users with the Owner or Admin access level can manage integrations.
What to do: ask the account owner to give you the Admin access level, or to connect Lightspeed Retail X-Series themselves. For more details, see access levels in a team.
How to tell it's resolved: after refreshing the page, the integration settings open.
If the problem is not resolved, write to support@binomai.com or send "I want to talk to a person" in the Binom Tutor chat. Include the name of your Binom, the integration, and a screenshot of the message.
How to disconnect Lightspeed Retail X-Series
On the Lightspeed Retail X-Series page, click "Disconnect." The "Disconnect Lightspeed Retail X-Series?" window will show a warning: "The assistant will lose access to the service. To restore it, you will need to connect the integration again and re-enter the access credentials." Confirm, and "Integration disconnected" will appear.
Other questions people ask
Do I need a developer to connect Lightspeed to Binom?
No. You request Lightspeed Retail X-Series in Integrations → More integrations, the Binom team sets up the integration, and then you connect the account yourself and choose the actions.
What's next
Updated October 21, 2026
