How to connect Bazaarvoice to Binom: reviews and ratings in the conversation, customer questions and answers. Available on request.
The Bazaarvoice integration with Binom connects customer reviews and questions to the conversation: your AI employee tells customers what people are saying about a product, answers using ready-made answers, and passes on new customer questions. Bazaarvoice is available on request in the Binom dashboard: Integrations → More integrations → Bazaarvoice.
What Binom can do in Bazaarvoice
Here, Binom refers to your AI employee. Once Bazaarvoice is connected, it calls the service's actions when the conversation needs that data. You decide which actions it can use. In the dashboard, each action is marked: read (Binom only views data), write, or delete (Binom changes or deletes data in Bazaarvoice).
| Section | What Binom can view | What Binom can change |
|---|---|---|
| Reviews | Reviews, comments, ratings, strengths and weaknesses from reviews | New review, brand response |
| Questions and answers | Questions and answers | New question and answer |
| Products | Products and catalog categories | None |
| Media | Photos and media | Upload |
| Personal data | Access and deletion requests | Creating a request |
Can the chatbot tell customers what people say about a product in reviews?
Yes. Binom reads reviews ("List Reviews"), statistics ("List Statistics"), and key quotes ("List Quotes") and gives the customer a brief summary.
Customer questions
Binom looks for a ready-made answer among the questions ("List Questions", "List Answers"). If there is no answer, it submits the customer's question ("Submit Question").
What access you will need
Connection options to choose from: API key; OAuth 2.0 for responding to reviews; OAuth 2.0 for personal data requests; Social Commerce token for media. The key (passkey) is issued through the Bazaarvoice portal with the approval of your technical administrator. Details for each option are shown in the "Authentication" block on the Bazaarvoice page in the dashboard.
How to get the Bazaarvoice integration
Bazaarvoice is connected on request: first, the Binom team sets up the integration for your account. General catalog rules are described in the instructions on how to connect a service from "More integrations".
- Open Integrations → More integrations, enter "Bazaarvoice" in the "Search integrations" field, and open the Bazaarvoice card.
- The "Bazaarvoice integration for assistant" page will show the message "Integration is available on request. Request it now, and we will set it up for you as a priority." Here, assistant refers to your Binom. The "Authentication" block shows which access will be needed, and the "Actions" list shows everything Binom can do in Bazaarvoice.
- Click "Request integration." The message "Request sent. You will receive a notification when the integration is available." will appear, and the button will change to "Requested."
- A Binom setup specialist will contact you. When the integration is ready, a "Connect" button will appear on the Bazaarvoice page.
- Click "Connect," go through the steps in the "Connecting Bazaarvoice" window, and click "Done." After "Connecting…", the status will change to "Connected." If the message "Confirmation has not arrived yet. The connection may still complete; check again in a minute." appears, click "Check again."
How to choose what Binom can do in Bazaarvoice
A connected integration does nothing until you allow actions. The dashboard says it directly: "Select the actions the assistant may perform. Until something is selected, it has access to none of them."
- On the Bazaarvoice page, check the actions you need in the "Actions" list. The "Filter by actions" field helps you find them by name. The counter shows how many are selected.
- Check the "Ask before changing data" toggle. It is on by default: before any write or delete action, Binom describes what it plans to do and waits for your reply.
- Click "Save". The message "Allowed actions saved" confirms the changes.
To start, "List Products", "List Reviews", "List Statistics" and "List Questions" are enough. Add write and delete actions when you are ready to let Binom make changes in Bazaarvoice.
How to check that the integration works
- Start a new chat with your Binom, for example via a public chat link, ask about reviews for a popular product, and compare the answer with Bazaarvoice.
Possible problems
Binom does not use Bazaarvoice data in its answers
What to check: that the Bazaarvoice status is "Connected" and that the needed actions are selected (for example "List Reviews").
What to do: select the actions and click "Save".
How to tell it is fixed: the message "Allowed actions saved" appears, and in a new chat Binom answers using Bazaarvoice data.
"Could not record the request. Please try again."
What to do: click "Request integration" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom and the integration (Bazaarvoice).
How to tell it is fixed: the button shows "Requested".
"Integration temporarily unavailable – your request has been recorded."
You don't need to do anything else: the request is saved, and you will receive a notification when Bazaarvoice can be connected.
"Reconnection required"
What this means: "The service no longer accepts saved access, so the assistant does not use it."
What to do: open the Bazaarvoice page under More integrations, click "Reconnect", and go through the connection window again.
How to tell it is fixed: the status shows "Connected".
"Could not start the connection. Please try again."
What to do: click "Connect" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom, the integration (Bazaarvoice), and a screenshot of the message.
How to tell it is fixed: the "Connecting Bazaarvoice" window opens.
"On a paid plan" instead of the connect button
The page will show "Available on a paid plan. Tell us what you need, and we will let you know when it launches." For what each plan includes, see the plans and subscription pricing page, and for how to change your plan, see the guide how to change or upgrade your plan. After changing your plan, return to More integrations and open Bazaarvoice again.
"You do not have permission to manage this section."
What this means: only users with the Owner or Admin access level can manage integrations.
What to do: ask the account owner to give you the Admin access level or to connect Bazaarvoice yourself. More details: access levels in a team.
How to tell it's resolved: after refreshing the page, the integration settings open.
If the problem isn't resolved, write to support@binomai.com or send "I want to talk to a person" in the chat with Binom Tutor. Include the name of the Binom, the integration, and attach a screenshot of the message.
How to disconnect Bazaarvoice
On the Bazaarvoice page, click "Disconnect". The "Disconnect Bazaarvoice?" window will show a warning: "The assistant will lose access to the service. To restore it, you will need to reconnect the integration and enter the credentials again." Confirm, and "Integration disconnected" will appear.
Other common questions
Do I need a developer to integrate Bazaarvoice?
No. You request Bazaarvoice in the Integrations → More integrations section, the Binom team sets up the integration, and then you connect the account yourself and choose the actions.
What's next
Updated October 21, 2026
