How to connect WooCommerce to Binom: answers about products and prices, order status, orders, coupons and returns in a conversation with the customer.
The WooCommerce chatbot from Binom answers customers using live store data: products, variants, prices, orders and coupons. Customers instantly see their order status and get accurate answers about products, while your team spends less time on repetitive questions. Connect your store in the Binom dashboard: Integrations → More integrations → WooCommerce.
What Binom can do in WooCommerce
Here, Binom means your AI employee. Once WooCommerce is connected, it calls the service's actions when a conversation needs that data. You decide which actions it can use. In the dashboard, each action is labeled: read (Binom only views data), write, or delete (Binom changes or deletes data in WooCommerce).
| Section | What Binom can view | What Binom can change |
|---|---|---|
| Products | Products, variants, categories, tags, attributes, reviews | Create and edit products, variants and categories, add a review |
| Orders | Orders, order notes, refunds | Create and edit an order, add an order note, issue a refund |
| Customers | Customer accounts | Create and edit a customer |
| Coupons | Store coupons | Create and edit a coupon |
| Store | Shipping zones, payment methods, tax rates, sales report for a period | Tax rates |
Can the chatbot check order status in WooCommerce?
Yes. With the "List Orders" and "Retrieve Order" actions allowed, Binom finds the order in the store and tells the customer its current status. The answer comes from the store at the moment of the question, so it stays accurate when the status changes. With the "Create Order Note" action, Binom can add a note to the order, for example about a customer's request.
AI consultant for a WordPress store: what it does in a conversation
- Finds products and their variants, and quotes current prices and specifications.
- Tells customers which areas you deliver to and which payment methods the store accepts.
- Checks the coupon the customer provides.
- Creates an order with selected products if the "Create Order" action is allowed.
Your Binom's sales logic is set by its role. For an online store, the Binom Online Seller role is a good fit.
WooCommerce customer support
After a purchase, Binom answers the question "where is my order," updates order and customer data, and processes refunds through "Create Order Refund" if you have allowed these actions. With "Ask before changing data" turned on, every change is described first and carried out only after the customer replies.
How to connect WooCommerce to Binom
- Open Integrations → More integrations.
- Type "WooCommerce" in the "Search integrations" field and open the WooCommerce card.
- The "WooCommerce integration for assistant" page opens. Assistant here means your Binom. The "Authentication" block shows the access needed to connect, and the "Actions" list shows everything Binom can do in WooCommerce.
- Click "Connect." The "WooCommerce connection" window opens. Follow the steps in the window to grant access to your account, then click "Done."
- The status changes to "Connecting…", and the page shows "Waiting for connection confirmation from the provider…" When WooCommerce confirms access, the status changes to "Connected."
If you see "Confirmation hasn't arrived yet. The connection may still complete, so check again in a minute.", click "Check again". You don't need to connect again.
How to choose what Binom can do in WooCommerce
A connected integration does nothing until you allow actions. The dashboard states this directly: "Select the actions the assistant can perform. Until you select something, it has no access to any of them."
- On the WooCommerce page, tick the actions you need in the "Actions" list. To find them by name, use the "Filter by actions" field. The counter shows how many are selected.
- Check the "Ask before changing data" toggle. It's on by default: before any write or delete action, Binom describes what it is about to do and waits for your reply.
- Click "Save". The message "Allowed actions saved" confirms the changes.
To start, "List Products", "Retrieve Product", "List Product Variations", "List Orders" and "Retrieve Order" are enough. Add the update and delete actions when you're ready to trust Binom with changes in WooCommerce.
How to check that the integration works
- Start a new chat with your Binom, for example via the public chat link, and ask about the price and whether an item is in stock. Compare the answer with your store.
- Ask about a real order and compare the status with the order in WooCommerce.
- If write actions are allowed, ask Binom to add a test note to an order and check it in your store.
Possible problems
Binom does not use WooCommerce data in its answers
What to check: that the WooCommerce status is "Connected" and the needed actions are selected (for example "List Products" and "Retrieve Order").
What to do: select the actions and click "Save".
How to tell it's fixed: the message "Allowed actions saved" appears, and in a new chat Binom answers using WooCommerce data.
"Needs reconnection"
What it means: "The service no longer accepts saved access, so the assistant does not use it."
What to do: open the WooCommerce page under More integrations, click "Reconnect" and go through the connection window again.
How to tell it's fixed: the status shows "Connected".
"Couldn't start the connection. Please try again."
What to do: click "Connect" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom, the integration (WooCommerce) and a screenshot of the message.
How to tell it's fixed: the "Connect WooCommerce" window opens.
"On a paid plan" instead of the connect button
The page will show "Available on a paid plan. Tell us what you need, and we'll let you know when it launches." For what each plan includes, see the plans and subscription pricing page. After changing your plan, return to More integrations and open WooCommerce again.
"You don't have permission to manage this section."
What this means: only users with the Owner or Admin access level can manage integrations.
What to do: ask the account owner to give you the Admin access level or to connect WooCommerce yourself. Learn more: access levels in a team.
How to tell it's resolved: after you refresh the page, the integration settings open.
If the problem persists, email support@binomai.com or type "I want to talk to a human" in the chat with Binom Tutor. Include the name of your Binom, the integration, and attach a screenshot of the message.
How to disconnect WooCommerce
On the WooCommerce page, click "Disconnect". In the "Disconnect WooCommerce?" dialog, you'll see a warning: "The assistant will lose access to the service. To restore it, you'll need to reconnect the integration and enter the access details again." Confirm, and "Integration disconnected" will appear.
Other common questions
Do I need a developer to connect a chatbot to WooCommerce?
No. WooCommerce is connected in the Binom dashboard under Integrations → More integrations: open WooCommerce, click "Connect," grant access to your store, and choose the actions you allow.
How do I show the chat on a WordPress site with WooCommerce?
The integration gives Binom access to your store data. To let customers see the chat, embed the chat window in the page via iFrame.
What's next
- How to embed the chat window in your website page via iFrame
- How to connect a product catalog
- Chatbot for Stripe: payments and invoices right in the conversation
- Lightspeed Retail integration: stock availability in offline stores
Updated on 21.10.26
The WooCommerce chatbot from Binom answers customers using live store data: products, variations, prices, orders and coupons. Customers get an instant answer on their order status and accurate product details, while your team spends less time on routine questions. Connect your store in the Binom dashboard: Integrations → More integrations → WooCommerce.
What Binom can do in WooCommerce
Binom here refers to your AI employee. After you connect WooCommerce, it calls the service's actions when a conversation requires that data. You decide which actions it can use. In the dashboard, each action is labeled: read (Binom only views data), write or delete (Binom changes or deletes data in WooCommerce).
| Section | What Binom can view | What Binom can change |
|---|---|---|
| Products | Products, variations, categories, tags, attributes, reviews | Create and edit products, variations and categories, add a review |
| Orders | Orders, order notes, refunds | Create and edit an order, add an order note, refund |
| Customers | Customer accounts | Create and edit a customer |
| Coupons | Store coupons | Create and edit a coupon |
| Store | Shipping zones, payment methods, tax rates, sales report for a period | Tax rates |
Can the chatbot check order status in WooCommerce?
Yes. With the "List Orders" and "Retrieve Order" actions allowed, Binom finds the order in your store and tells the customer its current status. The answer is pulled from the store at the moment of the question, so it stays accurate when the status changes. With the "Create Order Note" action, Binom can add a note to an order, for example about a customer's request.
AI consultant for a WordPress store: what it does in a conversation
- Finds products and their variations, and states current prices and specifications.
- Explains which areas you deliver to and which payment methods the store accepts.
- Checks the coupon the customer provides.
- Creates an order with the selected products if the "Create Order" action is allowed.
Your Binom's role sets the sales logic. For an online store, the Binom Online Seller role is a good fit.
WooCommerce customer support
After a purchase, Binom answers "where is my order" questions, changes order and customer data, and processes refunds through "Create Order Refund" if you have allowed these actions. With "Ask before changing data" turned on, each change is first described and carried out only after the customer confirms.
How to connect WooCommerce to Binom
- Open Integrations → More integrations.
- Enter "WooCommerce" in the "Search integrations" field and open the WooCommerce card.
- The "WooCommerce integration for assistant" page opens. Here, the assistant is your Binom. The "Authentication" block shows which access rights the connection requires, and the "Actions" list shows everything Binom can do in WooCommerce.
- Click "Connect". The "Connect WooCommerce" window opens. Complete the steps in the window to grant access to your account, then click "Done".
- The status changes to "Connecting…", and the page displays "Waiting for connection confirmation from the provider…". When WooCommerce confirms access, the status changes to "Connected".
If the message "Confirmation hasn't arrived yet. The connection may still complete, so check again in a minute." appears, click "Check again". You don't need to connect again.
The general rules for all services in the catalog are described in the guide how to connect a service from "More integrations".
How to choose what Binom can do in WooCommerce
A connected integration does nothing until you allow actions. Your dashboard states this clearly: "Select the actions the assistant may perform. Until you select something, it has no access to any of them."
- On the WooCommerce page, tick the actions you need in the "Actions" list. To find them by name, use the "Filter actions" field. The counter shows how many are selected.
- Check the "Ask before changing data" toggle. It is on by default: before any write or delete action, Binom will describe what it intends to do and wait for your reply.
- Click "Save". The message "Allowed actions saved" confirms your changes.
To get started, "List Products", "Retrieve Product", "List Product Variations", "List Orders" and "Retrieve Order" are enough. Add write and delete actions when you are ready to trust Binom with changes in WooCommerce.
How to check that the integration works
- Start a new chat with your Binom, for example via a public chat link, and ask about the price and availability of a product. Compare the answer with your store.
- Ask about a real order and compare the status with the order in WooCommerce.
- If write actions are allowed, ask Binom to add a test note to an order and check it in your store.
Possible problems
Binom does not use WooCommerce data in its answers
What to check: the WooCommerce status is "Connected", and the needed actions are selected (for example "List Products" and "Retrieve Order").
What to do: select the actions and click "Save".
How to tell it's resolved: the message "Allowed actions saved" appears, and in a new chat Binom answers using WooCommerce data.
"Needs reconnection"
What it means: "The service no longer accepts saved access, so the assistant does not use it."
What to do: open the WooCommerce page in More integrations, click "Reconnect" and go through the connection window again.
How to tell it's resolved: the status is "Connected".
"Could not start the connection. Please try again."
What to do: click "Connect" again. If the message repeats, write to support@binomai.com with the name of your Binom, the integration (WooCommerce) and a screenshot of the message.
How to tell it's resolved: the "Connect WooCommerce" window opens.
"On a paid plan" instead of the connect button
The page will show "Available on a paid plan. Tell us what you need, and we will let you know when it launches." For what is included in each plan, see the plans and subscription pricing page, and for how to change your plan, see the guide how to change or upgrade your plan. After changing your plan, return to More integrations and open WooCommerce again.
"You don't have permission to manage this section."
What this means: only users with the Owner or Admin access level can manage integrations.
What to do: ask the account owner to give you the Admin access level or to connect WooCommerce yourself. More details: access levels in a team.
How to tell it's resolved: after you refresh the page, the integration settings open.
If the problem persists, write to support@binomai.com or, in the chat with Binom Tutor, send "I want to talk to a person". Include the name of the Binom, the integration, and attach a screenshot of the message.
How to disconnect WooCommerce
On the WooCommerce page, click "Disconnect". The "Disconnect WooCommerce?" window will show a warning: "The assistant will lose access to the service. To restore it, you will need to reconnect the integration and enter the access details again." Confirm, and "Integration disconnected" will appear.
Other common questions
Do I need a programmer to connect a chatbot to WooCommerce?
No. WooCommerce is connected in the Binom dashboard, in the Integrations → More integrations section: you open WooCommerce, click "Connect", grant access to your store, and choose the actions to allow.
How do I show the chat on a WordPress site with WooCommerce?
The integration gives Binom access to store data. For customers to see the chat, embed the chat window in the page via iFrame.
What's next
Updated October 21, 2026
