How to connect Stripe to Binom: payment links in chat, invoices, payment status, refunds and subscriptions. Available on request.
Binom's chatbot for Stripe handles payments right inside the conversation: it creates Stripe Checkout payment pages, issues and sends invoices, checks payment status, and processes refunds. Customers pay without leaving the chat, and you don't have to forward invoices by hand. Stripe is available on request in your Binom account: Integrations → More integrations → Stripe.
What Binom can do in Stripe
Here, Binom means your AI employee. Once Stripe is connected, it calls the service's actions when the conversation needs that data. You decide which actions it can use. In the account, each action is labeled: read (Binom only views data), write, or delete (Binom changes or deletes data in Stripe).
| Section | What Binom can view | What Binom can change |
|---|---|---|
| Checkout payments | Checkout sessions and their line items | Creating a payment page, closing an unfinished payment |
| Payments | Payments and charges, searching by customer, status, and amount | Creating, confirming, capturing, and canceling a payment |
| Invoices | Invoices, search, preview of the next invoice | Creating a draft, line items, finalizing, sending, paying, voiding |
| Customers | Customers, search by email, name, and phone, payment methods | Creating and updating a customer, attaching a payment method |
| Subscriptions | Subscriptions and their items, search | Creating, updating, canceling, and resuming a subscription |
| Refunds | Refunds | Full or partial refund, canceling a pending refund |
| Products and prices | Products, prices, payment links | Creating and updating products and prices |
| Discounts | Coupons and promotion codes | Creating a coupon and a promotion code |
| Disputes and balance | Disputes, balance, balance transactions, payouts | Responding to a dispute and closing it |
Can you accept a Stripe payment directly in the chat?
Yes. When a customer is ready to buy, Binom uses the "Create Checkout Session" action to create a Stripe payment page with the right line items and sends the link in the conversation. The payment is completed on Stripe's secure page, so card details never reach the chat. Binom checks the payment status using the "Get Payment Intent" or "Get Checkout Session" actions.
How to issue and send an invoice to a customer through Stripe
- Binom finds the customer in Stripe ("Search Customers") or creates a new one ("Create Customer").
- It creates an invoice draft ("Create Invoice") and adds line items ("Create Invoice Item").
- It finalizes the invoice ("Finalize Invoice") and emails it to the customer ("Send Invoice").
Processing a refund through the chat
If a customer asks for their money back, Binom finds the payment and issues a full or partial refund using the "Create Refund" action. It's helpful to keep "Ask before changing data" turned on for these actions.
How to get the Stripe integration
Stripe is set up on request: first, the Binom team configures the integration for your account.
- Open Integrations → More integrations, enter "Stripe" in the "Search integrations" field, and open the Stripe card.
- The Stripe integration page for the assistant will show the message "This integration is available on request. Request it now, and we'll set it up for you as a priority." Here, the assistant is your Binom. The "Authentication" section shows what access will be needed, and the "Actions" list shows everything Binom can do in Stripe.
- Click "Request integration". The message "Request sent. You'll receive a notification when the integration is available." will appear, and the button will change to "Requested".
- A Binom setup specialist will contact you. When the integration is ready, a "Connect" button will appear on the Stripe page.
- Click "Connect," go through the steps in the "Connect Stripe" window, and click "Done". After "Connecting…", the status will change to "Connected". If the message "Confirmation hasn't arrived yet. The connection may still complete, so check again in a minute." appears, click "Check again".
How to choose what Binom can do in Stripe
A connected integration does nothing until you allow actions. The dashboard states this clearly: "Select the actions the assistant may perform. Until you select something, it has no access to any of them."
- On the Stripe page, check the actions you need in the "Actions" list. The "Filter actions" field helps you find them by name. The counter shows how many are selected.
- Check the "Ask before changing data" toggle. It is on by default: before any write or delete action, Binom will describe what it intends to do and wait for your response.
- Click "Save". The message "Allowed actions saved" confirms the changes.
To get started, "Search Customers," "Create Checkout Session," "Get Payment Intent" and "List Invoices" are enough. Add update and delete actions when you are ready to trust Binom with changes in Stripe.
How to check that the integration works
- Turn on test mode in Stripe or use a small amount. Start a new conversation with your Binom, for example through the public chat link, and ask it to request payment for a product. Check that a payment link was sent.
- Ask for the status of the test payment and compare the answer with Stripe.
- Ask it to create a test invoice and check that it appears in Stripe.
Possible issues
Binom does not use Stripe data in its answers
What to check: the Stripe status is "Connected," and the needed actions are selected (for example "Create Checkout Session" and "Get Payment Intent").
What to do: select the actions and click "Save".
How to tell it's resolved: the message "Allowed actions saved" appears, and in a new conversation Binom answers using Stripe data.
"Couldn't record the request. Please try again."
What to do: click "Request integration" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom and the integration (Stripe).
How to tell it's resolved: the button shows "Requested."
"The integration is temporarily unavailable – your request has been recorded."
Nothing else is needed: your request is saved, and you will receive a notification when Stripe can be connected.
"Reconnection required"
What this means: "The service no longer accepts saved access details, so the assistant no longer uses them."
What to do: open the Stripe page in More integrations, click "Reconnect", and go through the connection window again.
How to tell it's resolved: the status shows "Connected".
"Couldn't start the connection. Please try again."
What to do: click "Connect" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom, the integration (Stripe), and a screenshot of the message.
How to tell it's resolved: the "Connect Stripe" window opens.
"On a paid plan" instead of the connect button
The page will show "Available on a paid plan. Tell us what you need, and we'll let you know when it launches." For details on what each plan includes, see the plans and subscription pricing page. After changing your plan, return to More integrations and open Stripe again.
"You don't have permission to manage this section."
What this means: only users with the Owner or Admin access level can manage integrations.
What to do: ask the account owner to give you the Admin access level or to connect Stripe themselves. For more details, see access levels in a team.
How to tell it's resolved: after refreshing the page, the integration settings open.
If the problem isn't resolved, write to support@binomai.com or send "I want to speak with a person" in the chat with Binom Tutor. Include the name of your Binom, the integration, and a screenshot of the message.
How to disconnect Stripe
On the Stripe page, click "Disconnect". The "Disconnect Stripe?" window will show a warning: "The assistant will lose access to the service. To restore it, you'll need to reconnect the integration and enter the access details again." Confirm, and "Integration disconnected" will appear.
Other common questions
Can Binom create and send an invoice in Stripe?
Yes. Binom creates a draft invoice, adds line items, finalizes it, and emails it to the customer if the relevant actions are allowed.
Can the chatbot issue a refund in Stripe?
Yes, with the "Create Refund" action: full or partial. With "Ask before changing data" turned on, Binom will first describe the refund and wait for your reply.
Do I need a developer to integrate Stripe?
No. You request Stripe in Integrations → More integrations, the Binom team sets up the integration, and then you connect the account yourself and choose the actions.
What's next
- Chatbot for WooCommerce: answers about products and orders
- QuickBooks Online integration: invoices and payments in accounting
- How to connect a CRM to Binom
Updated on 21.10.26
The Binom chatbot for Stripe handles payments right inside the conversation: it creates Stripe Checkout payment pages, issues and sends invoices, checks payment status, and processes refunds. Customers pay without leaving the chat, and you don't have to forward invoices by hand. Stripe is available on request in your Binom dashboard: Integrations → More integrations → Stripe.
What Binom can do in Stripe
Here, Binom means your AI employee. Once Stripe is connected, it calls the service's actions when the conversation needs that data. You decide which actions it can use. In the dashboard, each action is labeled: read (Binom only views data), write, or delete (Binom changes or deletes data in Stripe).
| Section | What Binom can view | What Binom can change |
|---|---|---|
| Checkout payments | Payment sessions and their line items | Creating a payment page, closing an unfinished payment |
| Payments | Payments and charges, search by customer, status, and amount | Creating, confirming, capturing, and canceling a payment |
| Invoices | Invoices, search, preview of the next invoice | Creating a draft, line items, finalizing, sending, paying, voiding |
| Customers | Customers, search by email, name, and phone, payment methods | Creating and updating a customer, attaching a payment method |
| Subscriptions | Subscriptions and their items, search | Creating, updating, canceling, and resuming a subscription |
| Refunds | Refunds | Full or partial refund, canceling a pending refund |
| Products and prices | Products, prices, payment links | Creating and updating products and prices |
| Discounts | Coupons and promotion codes | Creating a coupon and a promotion code |
| Disputes and balance | Disputes, balance, balance transactions, payouts | Responding to a dispute and closing it |
Can you accept a Stripe payment directly in the chat?
Yes. When a customer is ready to buy, Binom uses the "Create Checkout Session" action to create a Stripe payment page with the right line items and sends the link in the conversation. Payment is completed on Stripe's secure page, so card details never enter the chat. Binom checks the payment status using the "Get Payment Intent" or "Get Checkout Session" actions.
How to issue and send an invoice to a customer through Stripe
- Binom finds the customer in Stripe ("Search Customers") or creates a new one ("Create Customer").
- It creates a draft invoice ("Create Invoice") and adds line items ("Create Invoice Item").
- It finalizes the invoice ("Finalize Invoice") and emails it to the customer ("Send Invoice").
Processing a refund through the chat
If a customer asks for their money back, Binom finds the payment and issues a full or partial refund using the "Create Refund" action. It's a good idea to keep "Ask before changing data" turned on for these actions.
What access you'll need
Connection method: API key. Details for each method are shown in the "Authentication" section on the Stripe page in your dashboard.
How to get the Stripe integration
Stripe is available on request: first, the Binom team sets up the integration for your account. The general catalog rules are described in the guide how to connect a service from "More integrations".
- Open Integrations → More integrations, type "Stripe" in the "Search integrations" field, and open the Stripe card.
- The "Stripe integration for assistant" page will show the message "Integration available on request. Request it now and we will set it up for you as a priority." Here, the assistant is your Binom. The "Authentication" block shows what access will be needed, and the "Actions" list shows everything Binom can do in Stripe.
- Click "Request integration". "Request sent. You will be notified when the integration is available." will appear, and the button will change to "Requested".
- A Binom setup specialist will contact you. When the integration is ready, a "Connect" button will appear on the Stripe page.
- Click "Connect", go through the steps in the "Connect Stripe" window, and click "Done". After "Connecting…", the status will change to "Connected". If you see "Confirmation has not arrived yet. The connection may still complete. Check again in a minute.", click "Check again".
How to choose what Binom can do in Stripe
A connected integration does nothing until you allow actions. The dashboard states this clearly: "Select the actions the assistant may trigger. Until something is selected, it has access to none of them."
- On the Stripe page, tick the actions you need in the "Actions" list. The "Filter by actions" field helps you find them by name. The counter shows how many are selected.
- Check the "Ask before changing data" toggle. It is on by default: before any write or delete action, Binom will describe what it intends to do and wait for your reply.
- Click "Save". The message "Allowed actions saved" confirms the changes.
To get started, "Search Customers", "Create Checkout Session", "Get Payment Intent" and "List Invoices" are enough. Add actions that change or delete data when you are ready to trust Binom with changes in Stripe.
How to check that the integration works
- Turn on test mode in Stripe or use a small amount. Start a new conversation with your Binom, for example through a public chat link, and ask it to charge for a product. Check that a payment link arrived.
- Ask for the status of the test payment and compare the answer with Stripe.
- Ask it to issue a test invoice and check that it appears in Stripe.
Possible problems
Binom does not use Stripe data in its answers
What to check: the Stripe status is "Connected", and the necessary actions are selected (for example "Create Checkout Session" and "Get Payment Intent").
What to do: select the actions and click "Save".
How to tell it is solved: the message "Allowed actions saved" appears, and in a new conversation Binom answers using Stripe data.
"Could not record the request. Please try again."
What to do: click "Request integration" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom and the integration (Stripe).
How to tell it is solved: the button shows "Requested".
"The integration is temporarily unavailable. Your request has been recorded."
Nothing else is needed: the request is saved, and you will be notified when Stripe can be connected.
"Reconnection required"
What this means: "The service no longer accepts saved credentials, so the assistant can't use them."
What to do: open the Stripe page in More integrations, click "Reconnect," and go through the connection window again.
How to tell it's fixed: the status shows "Connected."
"Couldn't start the connection. Please try again."
What to do: click "Connect" again. If the message keeps appearing, email support@binomai.com with the name of your Binom, the integration (Stripe), and a screenshot of the message.
How to tell it's fixed: the "Connect Stripe" window opens.
"On a paid plan" instead of the connect button
The page will show "Available on a paid plan. Tell us what you need, and we'll let you know when it launches." For what each plan includes, see the plans and subscription pricing page. To learn how to change your plan, see the guide how to change or upgrade your plan. After changing your plan, return to More integrations and open Stripe again.
"You don't have permission to manage this section."
What this means: only users with the Owner or Admin access level can manage integrations.
What to do: ask the account owner to give you the Admin access level or to connect Stripe themselves. For more details, see access levels for teams.
How to tell it's fixed: after refreshing the page, the integration settings open.
If the problem isn't resolved, email support@binomai.com or message Binom Tutor in chat with "I want to talk to a person." Include the name of your Binom, the integration, and a screenshot of the message.
How to disconnect Stripe
On the Stripe page, click "Disconnect." The "Disconnect Stripe?" window will show a warning: "The assistant will lose access to the service. To restore it, you'll need to connect the integration again and re-enter your credentials." Confirm, and "Integration disconnected" will appear.
Other common questions
Can Binom create and send an invoice in Stripe?
Yes. Binom creates an invoice draft, adds line items, finalizes it, and emails it to the customer, if the relevant actions are allowed.
Can the chatbot issue a refund in Stripe?
Yes, with the "Create Refund" action: full or partial. With "Ask before changing data" turned on, Binom will first describe the refund and wait for your response.
Do I need a developer to integrate Stripe?
No. You request Stripe in Integrations → More integrations, the Binom team sets up the integration, and then you connect the account yourself and choose the actions.
What's next
Updated October 21, 2026
