How to Give Clients a Chat Link Without a Website: Public Chat in Binom
A public link is the address of a standalone page where your Binom talks with customers. It lets you start consulting customers without a website or a developer: the customer opens the link from an email, a messenger, a social media profile, or a QR code and asks their question right away. You create the link in Integrations → Public Chat: there you choose a clear address, for example app.binomai.com/public/seller/my-shop, style the page with your brand logo and colors, and copy the link.
On this page, Binom answers from the same knowledge base as in your other channels. If you want the chat directly on your website, use an iFrame or a Widget. For a comparison of the options, see which to choose: Widget, iFrame, or a public link.
What the customer sees
- A page with your background image. The customer checks the box to agree to the Terms of Service and Privacy Policy and passes the reCAPTCHA "I'm not a robot" check. The check becomes active only after the customer agrees.
- A chat with your welcome message.
- The option to type text, record voice messages, and attach files: PDF, DOC, DOCX, TXT, JPG/JPEG, PNG, and GIF up to 30 MB each.
- A voice call button via WebRTC next to the input field, if "Enable voice chat (WebRTC)" is checked in Settings → General tab → Behavior section. For details, see how to connect WebRTC.
Where to find the settings
Open Integrations → Public Chat. In the integrations catalog, the "Public Chat" card is in the "Channels" category.
This section is available to users with the Owner or Admin access level for the selected Binom, and only on a plan that includes this integration. If the section is unavailable, see the "Possible issues" block below.
In Settings → General tab, the link address is shown in the "Binom ID" field for viewing only. You can change it only in the "Public Chat" section.
How to create or change the link address
A clear address with your company name is easier to recognize in a message, easier to read out over the phone, and easier to place in brand materials.
- In the "Public chat link" block, click the pencil icon next to the current link.
- Enter the last part of the address, for example your company name in Latin letters:
my-shop. - Press Enter or the confirm icon. The address is saved immediately, so there is no separate save button for it.
- Click the copy icon and paste the link wherever your customers will see it. The LinkedIn and Facebook icons next to the link open a post with the link on those social networks.
Address restrictions
- No longer than 50 characters.
- The characters
/,?,@,^, and&cannot be used: the field does not accept them.
If the link has already been sent to customers or printed on a QR code, open the old link in a new tab after changing the address and make sure it still leads where it should.
How to style the chat page
Chat size
In the "Width" and "Height" fields, enter the size of the chat window in pixels. The default is 720 × 640.
Images
Upload the "Logo", the "Background image" (the page background behind the chat window), and the "Footer logo". In the "Footer URL" field, enter the address the footer logo links to, for example your website.
Style and appearance
By default, the page uses the general colors (how to set a single brand style) from Settings → Branding tab, which also apply to the Widget and iFrame. To style the public chat differently, turn on "Customize separately for public chat" and set the colors for background, icons, messages, text, input field and send button, as well as corner rounding, inner padding and spacing between messages.
Saving
Click "Update and preview". The result appears on the right in the "Chat preview" block; the button in its corner opens the preview in full screen. While the image is uploading, the save button is inactive.
The welcome message and voice greeting are not set here but in Settings → Main tab, in the "Welcome message" and "Welcome audio message" fields.
How to test the link before sending it to clients
- Open the link in an incognito window, accept the terms and pass the "I'm not a robot" check.
- Make sure your logo, background and greeting are visible.
- Ask 2-3 typical client questions and check the answers.
- Send a voice message, attach an image and, if WebRTC is enabled, test a voice call.
- Open the link on your phone.
- Open Chats and find the test conversation by selecting "Public chat" in the source filter.
How to check the quality of answers before launch: how to test an AI employee before launch.
Possible problems
The card is gray and marked "Not available on your plan"
What it means: the public chat, iFrame and Widget are included in one plan option, and it is not in your plan. The Free plan does not support installing the widget or iFrame (Free plan limitations). In the code block, instead of the code, you will see the message "Your plan does not include the widget integration".
How to upgrade to the right plan:
- Find out which plan you need: in the Integrations section, hover over the gray card. The tooltip "Upgrade to plan …" will name the most affordable plan that includes this integration. For the differences between the Free, Basic, Pro and Business plans, see how much Binom AI costs.
- Open Subscription. If you are on the free plan, click "Choose plan"; if you are on a paid plan, click "Compare plans".
- Choose a plan and a billing period (monthly, every 3 months or yearly) and click "Confirm and pay". The payment page will open.
- After payment, "Subscription payment successful!" will appear. Go back to Integrations → Public chat; the card will be marked "Available".
Want to try it first? The 7-day trial period includes the features of the Basic plan: how to subscribe or start a trial period. If "Payment was not completed. Your plan has not changed" appears after payment, retry the payment or write to support@binomai.com, including your account email and the selected plan.
Message "You don't have permission to manage this section"
What to check: your access level for the selected Binom. Only the Owner and Admin can set up integrations.
What to do: ask the account owner to give you Admin access or send you a ready-made link. More details: team access levels.
How to tell it's resolved: after refreshing the page, the integrations catalog opens.
Message "Couldn't save changes. Please try again"
What to do: wait until the images finish uploading, then click "Update and preview" again. If the error keeps appearing, write "I want to talk to a person" in the Binom Tutor chat or email support@binomai.com, and attach a screenshot of the error, the public link address, and a description of what you changed.
How to tell it's resolved: the error message no longer appears, and the preview shows the new settings.
Instead of settings, the message "Your Binom is currently under review"
What to do: complete your company information, and if you have questions, email support@binomai.com.
How to tell it's resolved: the "Integrations" section shows the integrations catalog.
Other common questions
How do I get a link to the online assistant?
Open Integrations → Public chat and copy the link from the "Public chat link" block. You don't need to change the site code.
How is the chat link different from the chat on the website?
The link opens a separate page, while the online assistant on the website works directly on your pages. Comparison: which chat to choose for your site.
