What the AI hostess Binom Hostess does
Binom Hostess is a synthetic hostess and waiter for restaurants, cafes and delivery services. Binom takes orders and bookings, helps guests choose dishes, and answers questions 24/7 in any language: on the website, by phone, in messengers, and through QR codes in the dining room.
What problem it solves
Staff cannot keep up with all orders and bookings. Requests from the website and calls go unanswered after closing. Guests in the dining room wait a long time for a waiter. Binom Hostess becomes the first point of contact for each guest, automates order intake, and frees staff for more complex work.
Knows your menu and business
Binom is trained on your current menu, business details, FAQ and brand values. It helps guests choose dishes, explains ingredients and calories, takes their budget and preferences into account, and clarifies every detail of the order.
Ordering at the table with a QR code
The guest scans the QR code on the table and chats with Binom right from their phone: they browse the menu, ask questions, and place an order. No need to wait for a waiter to be free.
Completed orders go straight to the register
Once the order is assembled, Binom passes it correctly to the register, POS or CRM of the business. Delivery, table booking, dish selection and event pre-orders are all processed without manual entry.
Works with Syrve Loyalty
Binom uses Syrve Loyalty as its working guest database: guest cards, visit history, loyalty program and bookings. Read more: how Binom Hostess works with Syrve Loyalty, how staff pass guest data through Telegram and how to set up Binom for restaurant processes.
Work experience
Binom Hostess is already working in real businesses.
-
Luxury restaurant (NDA) Hostess: calls and bookings 2026 - present
Luxury restaurant. Takes calls, creates, changes and cancels bookings, discusses pre-orders, sends visit reminders, and passes data to Syrve Loyalty and CRM. Implementation took 3 weeks.
View case study →
KPIs and results
Data for the month after launch in a luxury restaurant.
- 82%Bookings handled without staff involvement
- +23%Repeat visits among guests who booked through Binom
- 95%Positive ratings of answers
Skills
Integrations
Channels and systems that Binom Hostess works with.
- WhatsApp, Telegram, Viber Binom takes orders and bookings in the messengers where guests prefer to write.
- Binom AI public chat page A separate chat page that you can send guests to from social networks, ads and Google Maps.
- QR codes for tables The code on the table opens a chat with Binom: menu, questions and ordering right from the guest's phone.
- Phone Binom answers calls and takes orders and bookings by voice.
- Website The chat on the business website takes delivery orders and bookings.
- Mobile apps Binom is embedded in the app of a restaurant or delivery service.
- Register, POS and CRM Completed orders and bookings are passed to the business systems.
- Syrve Loyalty Binom creates and updates guest cards and uses visit history, loyalty program data and bookings.
- Telegram for staff A waiter writes in plain text, for example a guest's name and birthday, and Binom saves it to the guest database.
What you need to hire
- Menu with prices, ingredients and, if possible, calories and allergens (required).
- Business information: address, opening hours, dining room, zones and delivery terms, booking rules.
- FAQ in any form, if you have one.
- Access to the register, POS or CRM, if orders should go there automatically.
- A dialogue with Binom Tutor to confirm that Binom has understood you correctly.
How to hire
Setup takes about 15 minutes of your time.
- Click "Hire" and choose the business where Binom will work.
- Upload the menu and business information.
- Confirm with Binom Tutor that Binom has understood your menu and rules correctly.
- Connect the channels: website, phone, messengers, QR codes on tables.
- If you need orders passed to the register, POS, CRM or the mobile app, the Binom team will handle the integration.
- Test Binom and launch it for guests.
Frequently asked questions
Can Binom take delivery orders?
Yes. Binom Hostess helps guests choose dishes, confirms the address, time and details, takes budget and preferences into account, and then passes the completed order to the register, POS or CRM of the business.
How does Binom book tables?
A guest writes or calls at any time, and Binom confirms the date, time, number of guests and requests, then creates the booking according to your business rules. Bookings are not lost at night or at peak hours.
How does the QR code on the table work?
The guest scans the QR code on the table and goes straight to a chat with Binom. There they browse the menu, ask questions about dishes and place an order without waiting for a waiter. The order goes to the register or POS of the business.
Can Binom answer questions about ingredients and calories?
Yes, based on the menu data you uploaded: ingredients, composition, calories and portion size. The more detailed the menu, the more accurate the answers.
Can I trust Binom with allergen questions?
Binom answers only based on the data you have given it. If a guest has a serious allergy, Binom warns that the ingredients must be confirmed with staff and passes the question to an employee.
What languages does Binom speak?
Any language: Binom replies to the guest in the language they used, by text, voice messages and voice calls.
Does Binom answer phone calls?
Yes. Binom Hostess works on the website, by phone, in messengers and through QR codes in the dining room, so a call at peak hours no longer goes unanswered.
Can Binom take event pre-orders?
Yes. For a banquet, birthday or corporate event, Binom confirms the number of guests, budget and requests, helps put together the menu, and passes the pre-order to the team.
Will Binom replace the waiter?
No. Binom handles the first contact, menu questions, orders and bookings, while staff look after guests in the dining room and handle complex tasks.
How much does Binom Hostess cost?
From 65 EUR per month. Request packages and the cost of integration with the register, POS, CRM or mobile app are described on the Binom pricing page: https://binomai.com/ru/pricing/
Is there a trial period?
Yes, 15 days. During that time you connect the channels and see real orders, bookings and guest questions in your dashboard.
Which messengers does Binom work in?
WhatsApp, Telegram and Viber, as well as the Binom AI public chat page. Binom can also be embedded in the business mobile app.
Does Binom Hostess work with Syrve?
Yes. After integration with Syrve Loyalty, Binom creates and updates guest cards, uses visit history and loyalty program data, and works with bookings. Staff can pass guest data through Telegram in plain text.
Where do orders and bookings go?
To the register, POS or CRM of your business, as well as to the Binom dashboard. Staff see the completed order without manual entry.