Connect Shopify to Binom: an AI chatbot that answers with live products, prices, stock and order status, and handles orders, customers and refunds you allow.
A Shopify AI chatbot from Binom answers your customers using live store data: products, prices, stock, orders and customer records. Shoppers get accurate answers and order updates at any hour, and your team handles fewer routine questions. You connect the store in the Binom cabinet under Integrations → More Integrations → Shopify.
What the Shopify integration lets Binom do
Binom is your AI employee. After you connect Shopify, it calls store actions when a conversation needs store data. You decide which actions are allowed. In the cabinet, each action is marked read (Binom only looks at data), write or delete (Binom changes data in your store).
| Area | What Binom can read | What Binom can change |
|---|---|---|
| Products | Products, variants with price, SKU and options, product images, collections | Create and edit products, variants, images and collections |
| Stock | Inventory levels at each store location, list of locations | Adjust or set the stock quantity at a location |
| Orders | Orders with payment and fulfillment status, fulfillments, payment transactions | Create an order, update its note, tags, email or phone, cancel, close or reopen it, create a fulfillment |
| Draft orders | Draft orders | Create a draft order with items and a discount, edit it, convert it into a regular order |
| Customers | Customer records, search by email, name, phone or tag, saved addresses | Create and update customers and their addresses |
| Refunds | Refunds on an order, refund calculation before it is made | Create a refund (only for a payment that has been captured) |
| Discounts | Price rules | No |
| Abandoned checkouts | Abandoned checkouts with items, totals and recovery links | No |
Binom can also read and change custom fields (metafields) of products, customers and orders, and see the list of store staff.
Can an AI chatbot check Shopify order status?
Yes. With the order reading actions allowed, Binom retrieves the order from Shopify and tells the customer its payment status, fulfillment status and the fulfillments created for it. The answer comes from the store at the moment of the question, so it stays correct when the status changes.
If the customer asks to cancel an order or wants a refund, Binom can do it with the "Cancel Order", "Calculate Refund" and "Create Refund" actions, provided you ticked them.
AI sales assistant for Shopify: what it does in a conversation
- Finds products and variants and gives current prices and options.
- Checks stock at your locations before promising that an item is available.
- Prepares a draft order with the chosen items and a discount and, if allowed, converts it into an order.
- Creates or updates the customer record with the contact details the shopper gives in the chat.
Sales logic comes from the role of your Binom. For an online store, the Binom Online Seller role is built for consultations and orders.
AI customer service for Shopify
After a purchase, Binom answers "where is my order" questions with the current order status, updates the customer's saved addresses and contact details, and processes cancellations and refunds you allow. With "Ask before changing anything" switched on, every change is described first and runs only after an answer.
How to connect Shopify to Binom
- Open Integrations → More Integrations.
- Type "Shopify" in "Search integrations" and open the Shopify card.
- The page "Shopify integration for your assistant" opens. The assistant here is your Binom. The "Authentication" block shows what access the connection asks for, and the "Actions" list shows everything Binom can do in Shopify.
- Click "Connect". The "Connect Shopify" window opens. Follow the steps in the window to give access to your store, then click "Done".
- The status changes to "Connecting…" and the page shows "Waiting for the provider to confirm the connection…". When Shopify confirms, the status becomes "Connected".
If the page shows "The connection has not been confirmed yet. It may still go through – check again in a moment.", click "Check again". You do not need to connect a second time.
Choose what Binom is allowed to do in Shopify
A connected integration does nothing until you allow actions. The cabinet says it directly: "Tick the actions the assistant may call. Nothing is allowed until you do."
- On the Shopify page, tick the actions in the "Actions" list. Use "Filter actions" to find them by name, for example "List Products". The counter shows how many are selected.
- Check the "Ask before changing anything" switch. It is on by default: before a write or delete action, Binom describes what it is about to do and waits for an answer before running it.
- Click "Save". The message "Allowed actions saved" confirms the change.
A practical start is "List Products", "List Inventory Levels", "List Orders", "Get Order" and "Search Customers". Add more write and delete actions when you are ready for Binom to change data in Shopify.
How to check that the Shopify integration works
- Start a new conversation with your Binom, for example through the public chat link, and ask for the price and stock of a product. Compare the answer with your store.
- Ask about a real order and compare the status Binom gives with the order in Shopify.
- If you allowed write actions, ask Binom to create a test draft order and check that it appears in Shopify. Delete it afterwards.
Possible problems
Binom does not use store data in its answers
What to check: the Shopify status is "Connected" and the needed actions are ticked.
What to do: tick the actions and click "Save".
How to know it is solved: "Allowed actions saved" appears, and in a new conversation Binom answers with data from the store.
"Needs reconnecting"
What it means: "The service no longer accepts the saved credentials, so the assistant cannot use it."
What to do: open the Shopify page in More Integrations, click "Reconnect" and go through the connection window again.
How to know it is solved: the status shows "Connected".
"Could not start the connection. Please try again."
What to do: click "Connect" again. If the message repeats, write to support@binomai.com with the name of your Binom, the integration name (Shopify) and a screenshot of the message.
How to know it is solved: the "Connect Shopify" window opens.
"On a paid plan" instead of "Connect"
The page says "Available on a paid plan. Tell us you need it and we will let you know." What each plan includes is on the plans and pricing page. After changing the plan, return to More Integrations and open Shopify again.
"You do not have permission to manage this section."
What it means: integrations are managed only by users with the Owner or Admin access level.
What to do: ask the account owner to give you the Admin level or to connect Shopify themselves. More about access levels: how to add employees through Teams.
How to know it is solved: after reloading the page, the integration settings open.
If the problem remains, write to support@binomai.com or ask for a human in the Tutor chat. Include the name of your Binom, the integration name and a screenshot of the message.
How to disconnect Shopify
On the Shopify page click "Disconnect". The window "Disconnect Shopify?" warns: "The assistant will lose access to this service. To use it again you will have to connect it and enter the credentials once more." Confirm, and the message "Integration disconnected" appears.
People also ask
Do I need a developer to connect a Shopify AI chatbot?
No. Shopify is connected in the Binom cabinet under Integrations → More Integrations: you open Shopify, click "Connect", give access to your store and choose which actions Binom may use.
Can Binom change my Shopify store without my approval?
Binom can only call the actions you ticked. With "Ask before changing anything" switched on, it describes every write or delete action and waits for an answer before running it.
Where does the chat appear on my Shopify store?
The Shopify integration gives Binom access to store data. To show the chat to shoppers, install the Binom Widget on your store pages, or embed the chat window into a page.
What's next
- How to install the chat widget on your website
- How to connect the product catalog
- HubSpot AI chatbot: pass leads from chats to your CRM
- Binom Online Seller: AI sales rep for online stores
Updated on 21.10.26
A Shopify AI chatbot from Binom answers your customers using live store data: products, prices, stock, orders and customer records. Shoppers get accurate answers and order updates at any hour, and your team handles fewer routine questions. Shopify is available on request in the Binom cabinet under Integrations → More Integrations → Shopify.
What the Shopify integration lets Binom do
Binom is your AI employee. After you connect Shopify, it calls store actions when a conversation needs store data. You decide which actions are allowed. In the cabinet, each action is marked read (Binom only looks at data), write or delete (Binom changes data in your store).
| Area | What Binom can read | What Binom can change |
|---|---|---|
| Products | Products, variants with price, SKU and options, product images, collections | Create and edit products, variants, images and collections |
| Stock | Inventory levels at each store location, list of locations | Adjust or set the stock quantity at a location |
| Orders | Orders with payment and fulfillment status, fulfillments, payment transactions | Create an order, update its note, tags, email or phone, cancel, close or reopen it, create a fulfillment |
| Draft orders | Draft orders | Create a draft order with items and a discount, edit it, convert it into a regular order |
| Customers | Customer records, search by email, name, phone or tag, saved addresses | Create and update customers and their addresses |
| Refunds | Refunds on an order, refund calculation before it is made | Create a refund (only for a payment that has been captured) |
| Discounts | Price rules | No |
| Abandoned checkouts | Abandoned checkouts with items, totals and recovery links | No |
Binom can also read and change custom fields (metafields) of products, customers and orders, and see the list of store staff.
Can an AI chatbot check Shopify order status?
Yes. With the order reading actions allowed, Binom retrieves the order from Shopify and tells the customer its payment status, fulfillment status and the fulfillments created for it. The answer comes from the store at the moment of the question, so it stays correct when the status changes.
If the customer asks to cancel an order or wants a refund, Binom can do it with the "Cancel Order", "Calculate Refund" and "Create Refund" actions, provided you ticked them.
AI sales assistant for Shopify: what it does in a conversation
- Finds products and variants and gives current prices and options.
- Checks stock at your locations before promising that an item is available.
- Prepares a draft order with the chosen items and a discount and, if allowed, converts it into an order.
- Creates or updates the customer record with the contact details the shopper gives in the chat.
Sales logic comes from the role of your Binom. For an online store, the Binom Online Seller role is built for consultations and orders.
AI customer service for Shopify
After a purchase, Binom answers "where is my order" questions with the current order status, updates the customer's saved addresses and contact details, and processes cancellations and refunds you allow. With "Ask before changing anything" switched on, every change is described first and runs only after an answer.
What access you will need
Connection methods: OAuth 2.0. The "Authentication" block on the Shopify page in your cabinet shows what each method asks for.
How to get the Shopify integration
Shopify is available on request: the Binom team sets it up for your account first.
- Open Integrations → More Integrations, type "Shopify" in "Search integrations" and open the Shopify card.
- The page "Shopify integration for your assistant" shows "Integration available upon request. Request it now, and we will set it up for you on a priority basis." The assistant here is your Binom. The "Actions" list shows everything Binom can do in Shopify.
- Click "Request integration". The message "Request sent. You will be notified when the integration is available." appears, and the button changes to "Requested".
- A Binom team member contacts you about the setup. When the integration is ready, the Shopify page shows the "Connect" button.
- Click "Connect", sign in to your store in the "Connect Shopify" window and click "Done". After "Connecting…" the status becomes "Connected". If you see "The connection has not been confirmed yet. It may still go through – check again in a moment.", click "Check again".
Choose what Binom is allowed to do in Shopify
A connected integration does nothing until you allow actions. The cabinet says it directly: "Tick the actions the assistant may call. Nothing is allowed until you do."
- On the Shopify page, tick the actions in the "Actions" list. Use "Filter actions" to find them by name, for example "List Products". The counter shows how many are selected.
- Check the "Ask before changing anything" switch. It is on by default: before a write or delete action, Binom describes what it is about to do and waits for an answer before running it.
- Click "Save". The message "Allowed actions saved" confirms the change.
A practical start is "List Products", "List Inventory Levels", "List Orders", "Get Order" and "Search Customers". Add more write and delete actions when you are ready for Binom to change data in Shopify.
How to check that the Shopify integration works
- Start a new conversation with your Binom, for example through the public chat link, and ask for the price and stock of a product. Compare the answer with your store.
- Ask about a real order and compare the status Binom gives with the order in Shopify.
- If you allowed write actions, ask Binom to create a test draft order and check that it appears in Shopify. Delete it afterwards.
Possible problems
Binom does not use store data in its answers
What to check: the Shopify status is "Connected" and the needed actions are ticked.
What to do: tick the actions and click "Save".
How to know it is solved: "Allowed actions saved" appears, and in a new conversation Binom answers with data from the store.
"Needs reconnecting"
What it means: "The service no longer accepts the saved credentials, so the assistant cannot use it."
What to do: open the Shopify page in More Integrations, click "Reconnect" and go through the connection window again.
How to know it is solved: the status shows "Connected".
"Could not start the connection. Please try again."
What to do: click "Connect" again. If the message repeats, write to support@binomai.com with the name of your Binom, the integration name (Shopify) and a screenshot of the message.
How to know it is solved: the "Connect Shopify" window opens.
"On a paid plan" instead of "Connect"
The page says "Available on a paid plan. Tell us you need it and we will let you know." What each plan includes is on the plans and pricing page. After changing the plan, return to More Integrations and open Shopify again.
"You do not have permission to manage this section."
What it means: integrations are managed only by users with the Owner or Admin access level.
What to do: ask the account owner to give you the Admin level or to connect Shopify themselves. More about access levels: how to add employees through Teams.
How to know it is solved: after reloading the page, the integration settings open.
If the problem remains, write to support@binomai.com or ask for a human in the Tutor chat. Include the name of your Binom, the integration name and a screenshot of the message.
How to disconnect Shopify
On the Shopify page click "Disconnect". The window "Disconnect Shopify?" warns: "The assistant will lose access to this service. To use it again you will have to connect it and enter the credentials once more." Confirm, and the message "Integration disconnected" appears.
People also ask
Do I need a developer to connect a Shopify AI chatbot?
No. You request Shopify in the Binom cabinet under Integrations → More Integrations, the Binom team sets it up, and then you connect your store and choose which actions Binom may use.
Can Binom change my Shopify store without my approval?
Binom can only call the actions you ticked. With "Ask before changing anything" switched on, it describes every write or delete action and waits for an answer before running it.
Where does the chat appear on my Shopify store?
The Shopify integration gives Binom access to store data. To show the chat to shoppers, install the Binom Widget on your store pages, or embed the chat window into a page.
What's next
Updated October 21, 2026
