Question 1

How do I integrate Binom AI with a CRM system via API to automatically pass orders and contact details?

Accepted Answer

Integrating Binom AI with CRM systems for automatic data transfer is carried out through an application programming interface (API). Key integration details: Data transferred: Through the API, in real time, you can transfer customer contact details, information on placed orders and transactions, all incoming and outgoing message streams, as well as user reactions for quality assessment. Pricing plans: API access for connecting with external systems is available on the Pro and Business plans. Work scenarios: AI employees (for example, Online Seller or Hostess) independently qualify leads, collect contacts, and pass data directly to the employer's CRM (Salesforce, HubSpot, Zoho CRM, Pipedrive, etc.). Documentation: A complete description of all API methods and supported functions is available in the "Integrations" section of the control panel. Technical support: If difficulties arise during implementation, Binom AI support engineers can help with setting up integrations and infrastructure. Updated on 19.10.26 Integrating Binom AI with CRM systems for automatic data transfer is carried out through an application programming interface (API). Key integration details: Data transferred: Through the API, in real time, you can transfer customer contact details, information on placed orders and transactions, all incoming and outgoing message streams, as well as user reactions for quality assessment. Pricing plans: API access for connecting with external systems is available on the Pro and Business plans. Work scenarios: AI employees (for example, Online Seller or Hostess) independently qualify leads, collect contacts, and pass data directly to the employer's CRM (Salesforce, HubSpot, Zoho CRM, Pipedrive, etc.). Documentation: A complete description of all API methods and supported functions is available in the "Integrations" section of the control panel. Technical support: If difficulties arise during implementation, Binom AI support engineers can help with setting up integrations and infrastructure. Current pricing Prices, limits, and plan contents may change. Up-to-date terms are always listed on the Binom AI pricing page. How to get started with API integration Connect the API in Integrations → API tab and get a key - Binom public API. If your CRM needs to receive events, enter the webhook URL on the same tab - the message "Webhook URL updated!" will appear. Give the developer the key, the webhook address, and a description of which data the CRM needs (contacts, orders, messages). Check with a test dialog that the record has appeared in the CRM. If your CRM is in the "More integrations" catalog, you can connect it without a programmer - how to connect a service. Other common questions Do I need a webhook for my CRM? To receive events in the CRM, yes: the webhook URL is set on the API tab. For exchanging messages via the API, the response comes back immediately, without a webhook. Which CRMs can be connected? Any CRM that has an API; some CRMs can be connected with ready-made connectors from "More integrations". What's next Binom Public API All ways to connect a CRM

Question 2

What happens to AI employee settings and the knowledge base if I pause my subscription payment temporarily?

Accepted Answer

If you temporarily pause your subscription payment, the Binom AI platform will keep your work safe, but will switch the account to limited functionality mode. According to our sources, the following changes take place: 1. Data and settings are preserved Data is not deleted: All materials you have created, uploaded documents, knowledge cards, price lists and settings of AI employees are saved in the system. "Unavailable" status: Your knowledge base and specialized roles are temporarily switched to unavailable for use status. This means AI employees will not be able to use the paid knowledge base to answer questions until the subscription is renewed. 2. Switch to the Free plan The system automatically moves your account to the free plan (Free). During this period, the limits of this plan take effect: Number of employees: Only one Binom will remain available. Role: The AI employee will only be able to work in the basic "Consultant" role (sales, HR, and technical support functions will be blocked). Limits: Only 250 requests (responses) per month will be available, along with a knowledge base of up to 30 MB in text format. Communication channels: Binom will be available only through the public web page. Integrations with messengers (Telegram, WhatsApp), website widgets and telephony will be suspended. 3. Team access Because the Free plan includes 0 team seats, employees you have invited (administrators, editors, operators) will lose access to the workspace. They will not be able to log in to the account or work with Binoms under your subscription until the owner status is changed to a paid plan. 4. Restoring work As soon as you pay for the subscription again (any paid package): Instant activation: All data, roles and accumulated knowledge base immediately return to active mode. Seamless transition: You will not need to set up your employees again. They will continue working from where they left off before the payment was paused. Recommendation: If you plan to pause payment, make sure critical processes (for example, accepting requests via Telegram or telephony) are taken over by live managers, because these channels will stop working immediately after the switch to the Free plan. Updated on 19.10.26 If you temporarily pause your subscription payment, the Binom AI platform will keep your work intact, but will switch the account to limited functionality mode. According to our sources, the following changes take place: 1. Data and Settings Retention Data is not deleted: All materials you have created, uploaded documents, knowledge cards, price lists, and AI employee settings are saved in the system. "Unavailable" status: Your knowledge base and specialized roles are temporarily switched to unavailable for use. This means AI employees will not be able to use the paid knowledge base to answer questions until the subscription is resumed. 2. Switch to the Free Plan The system automatically moves your account to the free plan (Free). During this period, the limits of this plan apply: Number of employees: Only one Binom will remain available. Role: The AI employee can only work in the basic "Consultant" role (sales, HR, and tech support functions will be blocked). Limits: Only 250 requests (answers) per month will be available, along with a knowledge base of up to 30 MB in text format. Communication channels: Binom will only be accessible through the public web page. Messenger integrations (Telegram, WhatsApp), website widgets, and telephony will be suspended. 3. Team Access Because the Free plan includes 0 team seats, the employees you invited (administrators, editors, operators) will lose access to the workspace. They will not be able to log in to the dashboard or work with Binoms under your subscription until the owner status is changed to a paid plan. 4. Restoring Operation As soon as you pay for the subscription again (any paid package): Instant activation: All data, roles, and accumulated knowledge base immediately return to working mode. Seamless transition: You will not need to set up your employees again. They will continue working from where they left off before the payment was paused. Recommendation: If you plan to pause your payment, make sure critical processes (for example, accepting requests via Telegram or telephony) are taken over by live managers, since these channels will stop working immediately after the switch to the Free plan. Current Prices Prices, limits, and plan composition may change. Up-to-date terms are always listed on the Binom AI pricing page. What Happens When the Subscription Ends The dashboard and data remain accessible: you can log in and see all documents, cards, price lists, and settings. The account moves to the free plan: integrations not included in it are disabled, namely messengers, the widget, and telephony. Only the public page works: Binom answers there as a consultant for as long as free plan requests remain. The request limit is listed on the pricing page. When requests...

Question 3

What is a request and why is buying extra request packs cheaper than the standard plan limits?

Accepted Answer

Request in the Binom AI system is the basic unit of interaction. It represents one generated response from the synthetic employee to a user's question. It is important to understand that a request is not an incoming message from a customer, nor the entire dialogue, but each individual reply created by the artificial intelligence.What are requests spent on?Requests are deducted in two main cases:Customer communication: Binom's replies across all connected channels (website, messengers, telephony).Setup and training: interaction with Binom Tutor, the fine-tuning process, response review, and testing also use up your request balance.Why is buying additional packs more cost-effective than standard limits?Although each pricing plan includes a set number of requests per month (from 250 on the Free plan to 1,500 on the Business plan), buying additional packs offers several significant advantages:No expiry: Requests included in your main pricing plan "expire" at the end of the subscription period and do not roll over to the next month. Additional packs you purchase never reset and have no expiration date. They remain on your balance until fully used.Flexible deduction system: The platform uses a priority logic: standard monthly requests from your plan are used first. An additional pack is activated automatically only when the main monthly balance is fully used up.Protection against service interruption: Additional packs act as a safety net in case of a sudden traffic spike or periods of intensive training through Tutor, ensuring that Binom does not stop responding to customers at the most critical moment.Volume savings: Users can choose packs of different sizes, which helps optimize costs:1,000 requests: €50;3,000 requests: €135;5,000 requests: €190.In your personal account, you can always check the exact remaining balance in the "Current balance" field and view a breakdown of expenses for each employee.Updated on 19.10.26Request in the Binom AI system is the basic unit of interaction. It represents one generated response from the synthetic employee to a user's question. It is important to understand that a request is not an incoming message from a customer, nor the entire dialogue, but each individual reply created by the artificial intelligence.What are requests spent on?Requests are deducted in two main cases: Customer conversations: Binom's replies across all connected channels (website, messengers, phone calls). Setup and training: working with Binom Tutor, the retraining process, checking answers and testing also use up your request balance. Why are additional packs a better deal than standard limits? Although each plan includes a set number of requests per month (from 250 on the Free plan to 1,500 on the Business plan), buying additional packs has several significant advantages: No expiry: Requests included in your base plan "burn" at the end of the subscription period and do not roll over to the next month. Additional packs you buy never reset and have no expiration date: they stay on your balance until fully used. Smart deduction: The platform uses a priority logic: standard monthly requests from your plan are used first. An additional pack activates automatically only once the main monthly balance is fully used up. Protection from service interruption: Additional packs act as a safety net for sudden traffic spikes or periods of intensive training via Tutor, ensuring that Binom does not stop answering customers at the most critical moment. Savings at scale: Packs of different sizes are available, so you can optimize your spending: 1,000 requests - €50; 3,000 requests - €135; 5,000 requests - €190. In your account, you can always check the exact remaining amount in the "Current balance" field and view a breakdown of spending for each employee. Current prices Prices, limits and plan contents may change. Current terms are always listed on the Binom AI pricing page. Request vs. token: what's the difference Many AI services count usage in tokens: small pieces of text into which the model splits the question and the answer. You can't tell in advance how many tokens a single answer will use. Binom counts usage in requests instead: one request equals one Binom reply, regardless of its length. That makes it easy to work out how many customer replies your balance will cover. Where to check request usage In Subscription → "Usage details": "Requests used (chat)" covers customer replies, and "Requests used (training)" covers work with Tutor and training. For more, see AI request balance. Other common questions What are tokens in AI? Units of text that many AI models use to measure usage. Binom counts usage in requests: one request, one reply. What happens when requests run out? Binom stops replying until you top up. What to do if the bot stops replying. Next steps How to check and top up your request balance The bot stopped replying to customers

Question 4

How to Connect a Service to a Chatbot and Limit Assistant Actions in Binom: “More Integrations”

Accepted Answer

The "More integrations" catalog in Binom connects the assistant to hundreds of services: CRM systems, task trackers, email, and more. You choose which actions the assistant is allowed to take and whether it asks for confirmation before changing data. The catalog is in the "Integrations" section.How to connect a serviceOpen Integrations → "More integrations".Find a service using "Search integrations" or by category.Click "Connect" and complete the service's authorization. While the provider confirms, you will see "Waiting for the provider to confirm the connection...".The status will change to "Connected".If confirmation is delayed, you will see "Confirmation has not arrived yet...". Click "Check again" after a minute.How to limit the assistant's actionsOn the integration page, in the "Actions" block, select the actions the assistant may perform: "Select the actions the assistant can perform. Until you select something, it has access to none of them."Click "Save". The message "Allowed actions saved" will appear.Turn on "Ask before changing data": before writing or deleting anything, the assistant will describe the action and wait for your response.If the service you need is not availableClick "Request integration". You will see "Request sent. You will receive a notification when the integration becomes available". Some integrations are connected on request, and they will be set up in priority order. The label "Available on paid plan" means a paid subscription is required: plans and pricing.Possible issues"Reconnection required"The service no longer accepts saved access. Click "Reconnect" and authorize again."Failed to load the connector catalog."Click "Retry".How to disconnect a serviceClick "Disconnect" and confirm. The assistant will lose access. You can restore it by connecting the integration again.More questionsWhich services can I connect to a chatbot?Hundreds of services from the "More integrations" catalog. The list is updated regularly.Will the assistant change data without asking?Turn on "Ask before changing data" and allow only the actions you need.What's nextHow to connect a CRMHow safe is it to trust AI with company data

Question 5

How to Switch Between Companies and Binom: Choosing an Organization in Your Account

Accepted Answer

To switch between companies and Binom in your account, use the list in the header: "Select organization" shows all the companies and Binom you have access to. This way, one person can manage several businesses or branches in a single account. All sections of your account open for the selected Binom. How to switch to another Binom In the account header, open the "Select organization" list. Choose the company or Binom you need from "My Binom". Documents, cards, chats and settings will open for the selected Binom. Why the list shows a different set of Binom You only see the Binom you were invited to, plus your own - how to invite an employee. A new invitation needs to be accepted - how to accept an invitation. To add another Binom - how to create a new Binom. Other common questions Can I manage several companies in one account? Yes, switch between them in the account header. How do I know which Binom I'm currently working in? The name of the selected Binom is shown in the account header. What's next How to create a new Binom How to invite an employee

Question 6

How to delete your account and all data – deletion request in Binom

Accepted Answer

To delete your account and all data in Binom, go to the "Data and account deletion" section and submit a request. Binom will then delete your profile, chat history and media files and revoke access to Meta and Google. The action is irreversible, and full removal from all archives and backups takes up to 30 days. What gets deleted Account: your profile (name, email) is removed from the system. Access: all active connections to your Meta and Google business accounts are disconnected, and access keys are revoked. History: conversation logs and media files processed by AI are deleted from our servers. How to delete your account Open Data and account deletion. Click "Submit deletion request". Confirm in the "Confirm deletion" window: "This action cannot be undone." The message "Your data deletion request has been received and is being processed." will appear. Before deleting, export what you need: Export CSV of your cards and copies of your documents. How long deletion takes In line with security standards and GDPR, full removal from all archives and backups may take up to 30 days. Possible issues "Failed to submit deletion request" Try again later, or write to support@binomai.com with your account email. Other common questions Can I restore my account after deletion? No, the action is irreversible. How do I delete my personal data from Binom? Submit a request in the Data and account deletion section. What's next How safe it is to trust AI with company data How to change your profile details

Question 7

How to change your password, email, name and interface language – the Profile section in Binom

Accepted Answer

You can change your Binom password, email, name and interface language in the "Profile" section of your account. The same section has your profile photo and the "Change email" and "Change password" buttons. This helps keep your account secure and your contact details up to date. Changing your email requires your current password. How to change your password Open Profile. Click "Change password", then enter a new password and confirm it. Save. If the passwords don't match, you will see "Passwords do not match". If you don't remember your current password and can't sign in, see how to reset your password. How to change your email In Profile, click "Change email". Enter the new address and your current password. Without the password, you will see "Password is required to change email". Save. How to change your name, photo and interface language You can change your name and photo in Profile. The account interface language is selected with the language switcher. The language Binom uses when talking with your customers is set separately: see Binom's main language. Possible problems "Could not update profile. Please try again." or "Could not change email. Please try again." Check the information you entered and try again in a minute. Other common questions Where are the profile settings? In the Profile section of your account. How do I delete my account? Deleting your account and data. Next steps How to delete your account and data How to switch between companies

Question 8

Account Locked After Wrong Password: How to Unlock – Binom Login

Accepted Answer

A Binom account is locked after several incorrect password attempts, which protects it from brute-force guessing. Before the lock, the dashboard warns you how many attempts are left. You can unlock the account via the link in the email, then sign in again. How to tell that your account will be locked soon After an incorrect password, the message "Incorrect email or password. Attempts left before lockout: ..." appears. If you've forgotten your password, don't use up your attempts: reset your password. How to unlock your account Open the lockout email sent to your account email address and click the link. The dashboard will show "Unlocking your account, please wait...", then "Account unlocked. You can now sign in." Sign in with the correct password or reset it. Possible issues "The unlock link is invalid or has expired. Request a new email on the sign-in page." Open the sign-in page and request a new email. The email didn't arrive Check your "Spam" folder. If there's no email, write to support@binomai.com from your account email address. Other frequently asked questions Why is my account locked? There were too many sign-in attempts with an incorrect password. How do I unlock my account without the email? Request a new email on the sign-in page or contact support. What's next How to reset your password Signing in with Google or Facebook

Question 9

How to Reset Your Binom Account Password: “Forgot Password?” in Binom

Accepted Answer

You can reset your Binom account password on the login page: click "Forgot password?", enter your email, and follow the link in the email to set a new password. It takes a couple of minutes and gives you access to your Binoms again. The reset link works for a limited time, so use it right away. How to reset your password Open the login page and click "Forgot password?". Enter your account email and submit. You will see "Password reset email sent." Open the email and click the link. Enter a new password and save it. Log in with your new password. Possible issues "Please check the email you entered. Account not found." Check the address for typos. If you signed in with Google or Facebook, sign in the same way: signing in with Google and Facebook. "Please wait before sending another password reset request." Wait a little while and request the email again. Check your Spam folder. "The password reset link is incomplete. Please request a new one." or "Invalid token" The link has expired or was not copied in full. Request a new email using the "Forgot password?" button. If that doesn't work, write to support@binomai.com with the email address on your account, a description of the step where the error occurred, and a screenshot of the message. Frequently asked I forgot my Binom password. What should I do? Click "Forgot password?" on the login page and follow the email. How do I change my password if I remember the old one? In your account profile, see how to change your password. What's next Account locked after wrong password How to change your password and email

Question 10

Didn’t Get the Email: How to Confirm Your Email Address in Binom

Accepted Answer

If the email confirmation message hasn't arrived, check your "Spam" folder and click "Resend email" in your account. Until your email is confirmed, you can't create a Binom, so it's important to find that message. After you follow the link, you'll see "Email confirmed successfully". How to confirm your email Open the email from Binom and click the link. You'll see "Email confirmed successfully". If the email isn't in your Inbox, check "Spam" and "Promotions". Make sure you registered with the correct address, with no typos. How to resend the email In your account, on the "Confirm your email" banner, click "Resend email". Confirm: "Do you want to resend the confirmation instructions?" You can send the next one after a short wait: the button shows a countdown in seconds. Possible issues "Couldn't resend the confirmation email. Please try again later." Wait a few minutes and try again. The email never arrived Write to support@binomai.com with the address you registered with. Other common questions Why isn't the email arriving in my inbox? Most often it has landed in "Spam" or the address was entered with a typo. Resend the email from your account. Can I use my account without confirming my email? You can't create a Binom until your email is confirmed. What's next How to register a company How to sign in with Google or Facebook

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