Frequently Asked Questions
Binom Administrator draws on the restaurant’s own materials and uses them to train, advise and assess staff. For example, for a restaurant, the database includes menus, wine and drinks lists, service standards, instructions, presentations, internal regulations and the company’s values. Staff have access to this knowledge in a single digital Read more…
The final check is insurance against errors in the knowledge base or integrations. It confirms that the AI correctly inherits the brand’s shared knowledge while also correctly using local data. How to set up ResultYou launch a fully functional and verified synthetic employee, ready for professional client service in the Read more…
Team access allows the data of different departments to be isolated from each other. This ensures security: employees in Poland will only be able to see and control the “Polish” Binom, without access to the chats or documents of the Spanish branch. How to set up ResultEach local department independently Read more…
Localizing communication channels allows Binom to work with local social media accounts, specific Telegram bots, or regional CRM instances. This ensures orders are seamlessly routed to exactly the company departments that handle them in that country. How to set up ResultAll incoming inquiries and orders are automatically routed to local Read more…
If the product range, stock availability, or prices differ by region, each Binom needs its own source of product data. This ensures that a buyer in Spain sees prices in euros and local stock levels, while a buyer in Ukraine sees prices in hryvnias and products available in the local Read more…
Separating information by country is necessary because different regions often have different legal names, contact details, branch addresses, and operating rules. This helps avoid confusion when a synthetic employee in one country mistakenly provides delivery terms that apply to a different region. How to set up ResultYour AI employee has Read more…
Verification is needed to confirm that the new employee has successfully “seen” all the documents and cards shared with them and is ready to use them in dialogues with clients. How to set up ResultYou gain confidence in the competence of the new assistant and ensure that its knowledge base Read more…
Cards have the highest priority over documents. Sharing cards allows you to instantly “teach” the new Binom exact answers to frequent questions (FAQ), objection-handling rules, and proven sales scenarios. How to set up ResultThe new Binom immediately inherits the accumulated communication experience and the best response options, personally approved by Read more…
The mechanism allows shared corporate knowledge (brand history, values, general instructions) to be used for several Binoms at once. This eliminates the need to re-upload and re-index the same files for each branch. How to set up ResultWithin minutes, the new branch receives the company’s verified information base, which ensures Read more…
A separate Binom is needed when a business scales into markets with a different product range, currencies, prices, delivery terms, or local contact details. How to set up ResultYou expand your digital team while preserving the differences between local markets, but managing all employees from a single dashboard.