Frequently Asked Questions
Yes, you can quickly change an AI employee’s specialization (role). In Binom AI, roles are not set in stone – they can be replaced whenever business tasks change. How to change a role: Important nuances:
A role in Binom AI determines not what the employee knows, but how they use the information. Even when using the same knowledge base, different roles act differently: Thus, the knowledge base is the “library,” and the role is the “specialist” who selects the necessary tools from it to complete Read more…
On the free plan (Free), only one role is available – the “Consultant,” which acts as a “digital receptionist” or information provider. Role capabilities: For which tasks this is sufficient: Limitations: The role cannot sell, identify needs, close deals, or guide clients through the sales funnel. This plan excludes integrations Read more…
On the Binom AI platform, specialists are divided into basic roles and narrow-profile (premium or author) roles, depending on their tasks and hiring conditions: Basic specialists: Narrow-profile experts (Premium and Author roles): You can select a suitable employee, review their “resume,” and conduct a trial interview in the Roles Board Read more…
Choosing a specialization depends on your specific business goal and the stage of client interaction: How to avoid making a mistake in your choice:
A role in Binom AI is a pre-built professional strategy that defines the “thinking” and behavior of an AI employee. How specialization affects performance: The role turns an array of knowledge into a specific specialist who operates according to set business scenarios and does not “hallucinate” on unrelated topics.
An AI employee (synthetic employee) is artificial intelligence trained to perform a specific job role within your company (sales, technical support, HR). It is the “brain” of a professional integrated into your digital communication channels. Fundamental differences from a standard chatbot:
If you temporarily suspend your Binom AI subscription payment, the following will happen to your knowledge base: Thus, suspending payment acts as a “freeze” of your assets, preserving company expertise while temporarily disabling its use by digital employees.
Trusting confidential data to Binom AI is safe due to multiple security layers and strict control over information. The system operates on the principle of controlled search, utilizing strictly your documents as the single source of truth. The AI does not “hallucinate” and does not access the external internet for Read more…
At the start, your primary assistant is Binom Tutor. It guides you through all stages of creating and setting up an employee via a standard dialogue. The Tutor will conduct an interview, help upload the knowledge base and price lists, and select the right profession for your Binom. If the Read more…
