How to Train Your AI Employee by Topic: Cases in Binom Tutor
Cases in Tutor are separate topics for training the AI employee: each case keeps its own dialogue with Tutor, for example "Delivery", "Returns", or "New collection". This way, training doesn't get mixed up, and it's easy to return to any topic. Cases are created and switched on the Tutor page.
How to create a case
- Open Tutor.
- In the header, open the "Case" list and select "Create case".
- Fill in "Name" with a short note on the topic, and "Description" if needed.
- Click "Save". A new dialogue with Tutor on this topic will open.
How to switch between cases
Select the case you need in the "Case" list in the Tutor header. Its dialogue will open with the previous history.
How to train the AI employee by case
- One topic, one case: this makes it easier to check that Binom has understood.
- Attach documents on the topic to your messages. How to upload documents to the knowledge base.
- Lock in final exact answers with knowledge cards.
- After training, check Binom in a new dialogue. How to test the AI employee.
Possible issues
The "Case" list doesn't open
Only users with the right to manage Tutor can create and switch cases. Ask the account owner to raise your access level. Access levels in the team
If the issue is not resolved, write to support@binomai.com or type "I want to talk to a human" in the chat of Tutor. Include the account email, the Binom name, and attach a screenshot.
Frequently asked questions
How do I train an AI assistant step by step?
Split the training into cases in Tutor: one case for each topic.
Who will help if Tutor doesn't understand the task?
Type "I want to talk to a human" in the Tutor chat. Who can help with setup at the start.
