- Goal:
Create customised Artificial Intelligence that processes customer requests on the client’s official website in various European languages 24/7.
- Achieved:
Binom interacts with customers, provides information about products, makes recommendations, selects items based on their composition, and provides links to pay for orders.
- Creation timeline:
3 weeks
- Integration
Binom Seller successfully processed 732 orders in one week for just $136 in costs.
Related cases
Luxury restaurant (NDA)
- Category: HoReCa
- Goal:
Optimise the restaurant’s key operational processes: speed up staff training and onboarding, reduce the workload on employees handling calls and bookings, minimise manual work with guest reviews, comments and messages, and provide faster, more consistent 24/7 service. This required automating repetitive tasks and connecting them to the restaurant’s existing CRM, Syrve, telephony and digital channels without rebuilding its current infrastructure.
Binom Technical Support for Security Systems
- Category: Security
- Goal:
The goal of the project is to provide 24/7 multilingual support for security system users via the website, mobile app, and phone lines. Binom Technical Support independently consults on device operation, assists with password recovery, and identifies types of malfunctions from photos. The system automates routine request handling and integrates with a ticketing system to escalate complex incidents to live specialists.
Binom Seller for a Household Chemicals Online Store
- Category: E-Commerce
- Goal:
The goal of the implementation was to automate 24/7 customer consultations and order processing across all digital channels while providing multilingual support. Binom Seller was designed to independently recommend products, handle customer objections, and perform upselling, transferring data to the CRM and involving a live agent only when necessary.
