- Goal:
Demo version of a personalised AI Seller that provides customer service to the clients worldwide 24/7.
Binom consults on security matters and offers personalised security solutions for different types of facilities and protection requirements.
- Achieved:
Binom Online Seller provides high quality customer service to the customers; answers their questions and create personalised offers according to the client’s needs.
- Creation timeline:
3 days
- Integration
- Public chat page
- Milestones:
- Goal:
Demo version of a personalised AI Seller that provides customer service to the clients worldwide 24/7.
Binom consults on security matters and offers personalised security solutions for different types of facilities and protection requirements.
- Achieved:
Binom Online Seller provides high quality customer service to the customers; answers their questions and create personalised offers according to the client’s needs.
- Creation timeline:
3 days
- Integration
- Public chat page
Related cases
Luxury restaurant (NDA)
- Category: HoReCa, Restaurants
- Location: Poland
- Goal:
Optimise the restaurant’s key operational processes: speed up staff training and onboarding, reduce the workload on employees handling calls and bookings, minimise manual work with guest reviews, comments and messages, and provide faster, more consistent 24/7 service. This required automating repetitive tasks and connecting them to the restaurant’s existing CRM, Syrve, telephony and digital channels without rebuilding its current infrastructure.
Binom Technical Support for Security Systems
- Category: Security Systems, Technical Support
- Goal:
The goal of the project is to provide 24/7 multilingual support for security system users via the website, mobile app, and phone lines. Binom Technical Support independently consults on device operation, assists with password recovery, and identifies types of malfunctions from photos. The system automates routine request handling and integrates with a ticketing system to escalate complex incidents to live specialists.
Binom Seller for a Household Chemicals Online Store
- Category: E-Commerce
- Location: Europe, Poland, Spain, Ukraine
- Goal:
The goal of the implementation was to automate 24/7 customer consultations and order processing across all digital channels while providing multilingual support. Binom Seller was designed to independently recommend products, handle customer objections, and perform upselling, transferring data to the CRM and involving a live agent only when necessary.
