How to View Call Campaign Results, Stop or Change a Campaign: Call Statistics in Binom
Call results are shown on the campaign page in the "Telephony" section: total calls, completed, failed, and pending, plus for each recipient: status, number of attempts, and all their calls. You can also stop, restart, or edit the campaign there.
Where to find results
- Open "Telephony" in the left menu. The campaign list shows their statuses.
- Click a campaign. In the "Statistics" block: "Total", "Completed", "Failed", "Pending".
- In the "Recipients list", for each number: "Name", "Phone", "Status", "Attempts", "Updated".
- Click "Show calls" for a recipient to see a list of their calls with status, "From" and "To" numbers, and time.
The content of the conversations is in Chats with the source "Outbound call".
What campaign statuses mean
| Status | Meaning |
|---|---|
| Draft | The campaign has been created but has not been started yet |
| Active | Calling is running within the set time window and on working days |
| Stopped | Calling has been paused manually |
| Completed | The campaign has ended |
| Error | The campaign cannot continue: see below |
How to stop, resume, or edit
- Stop: "Stop calling": "Calling stopped" will appear.
- Resume: "Start calling".
- Edit: "Edit call campaign": adjust the script, attempts, or schedule, then save. "Campaign updated" will appear.
- Add numbers: "Upload recipients (CSV)" in the "Recipients" block.
Possible issues
Status "Error" or "Error updating campaign status"
What to check: whether the SIP trunk is connected on the Integrations → "Telephony" tab.
What to do: if the trunk is missing or was deleted, connect it (guide) and start the campaign again.
If the problem persists, write to support@binomai.com or to Binom Tutor in chat with "I want to talk to a person". Please include the name of your Binom and the campaign, and a screenshot of the campaign page.
Other common questions
Where can I find the calling report?
On the campaign page in the "Telephony" section: the "Statistics" block and the recipient list with statuses.
Can I pause a calling campaign?
Yes, with the "Stop calling" button; to continue, use "Start calling". To create a new campaign, see automated client calling.
