Khmelnytsk Energozbut
- Goal:
Create an Artificial Intelligence that will respond to client’s text and phone queries 24/7 in the most accurate and helpful way. Clients base of 3 million users.
- Achieved:
We’ve created an Energy Expert that is handling phone calls and text messages for over 13 million customers, with the potential to scale to an astounding 227 million customers by 2026.
Key Features:
- Binom Expert provides real-time information on customer requests, like payments, debts, changes in regulations etc.
- Binom offers support in critical situations, such as power line accidents, ensuring that customers are informed and assisted promptly.
- AI Expert independently initiates contact with customers, delivering essential information without the need for them to reach out to support.
As the client is a government organization, the deployment of the AI Expert required rigorous due diligence and tailored solutions to meet the highest standards of security and technology. Our team successfully implemented the following technical solutions and security features:
- Multi-Level Database Integration: Utilizing advanced security protocols to ensure data integrity and privacy.
- Secure Customer Access: Implementing multi-level access control to safeguard customer history, accessible only after verification.
- Personal Data Storage: Seamless integration with a new, secure personal data storage system, complete with strict access control.
- Voice Message Support: The AI Expert is embedded within the call flow, as well as integrated with the CRM system, enabling full VoIP support.
- Omni-Channel Availability: The AI Expert operates across multiple platforms, offering text and voice messaging via web pages, website widgets, messengers, and mobile applications.
- Creation timeline:
2 months
- Integration
- Multilevel data base integrations applying safety protocols
- Multilevel secured access to client’s history after verification
- Integration with the new created system of personal data storage with access control
- IP Telephony integrated into messengers and a dedicated webpage of the client for interaction with the clients
- Voice message support
- VoIP
- Binom integrated with a webpage via the pop-up window
- Milestones:
- Goal:
Create an Artificial Intelligence that will respond to client’s text and phone queries 24/7 in the most accurate and helpful way. Clients base of 3 million users.
- Achieved:
We’ve created an Energy Expert that is handling phone calls and text messages for over 13 million customers, with the potential to scale to an astounding 227 million customers by 2026.
Key Features:
- Binom Expert provides real-time information on customer requests, like payments, debts, changes in regulations etc.
- Binom offers support in critical situations, such as power line accidents, ensuring that customers are informed and assisted promptly.
- AI Expert independently initiates contact with customers, delivering essential information without the need for them to reach out to support.
As the client is a government organization, the deployment of the AI Expert required rigorous due diligence and tailored solutions to meet the highest standards of security and technology. Our team successfully implemented the following technical solutions and security features:
- Multi-Level Database Integration: Utilizing advanced security protocols to ensure data integrity and privacy.
- Secure Customer Access: Implementing multi-level access control to safeguard customer history, accessible only after verification.
- Personal Data Storage: Seamless integration with a new, secure personal data storage system, complete with strict access control.
- Voice Message Support: The AI Expert is embedded within the call flow, as well as integrated with the CRM system, enabling full VoIP support.
- Omni-Channel Availability: The AI Expert operates across multiple platforms, offering text and voice messaging via web pages, website widgets, messengers, and mobile applications.
- Creation timeline:
2 months
- Integration
- Multilevel data base integrations applying safety protocols
- Multilevel secured access to client’s history after verification
- Integration with the new created system of personal data storage with access control
- IP Telephony integrated into messengers and a dedicated webpage of the client for interaction with the clients
- Voice message support
- VoIP
- Binom integrated with a webpage via the pop-up window
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