What the Binom Technical Support AI does
Binom Technical Support is a synthetic technical support specialist. It understands the specifics of a technical question, quickly finds the answer and the solution, and guides the customer until the problem is resolved, 24/7 in any language.
Understands the core of the problem
The main job of Binom is to figure out what is really happening with the customer. It asks clarifying questions, recognizes the technical case, and finds the solution instead of giving general answers.
A large solutions base
Binom stores a large body of knowledge as solutions to different cases and answers strictly based on documentation. It explains complex things in plain language, gives a sequence of actions, and sends downloadable instructions and videos. How to prepare knowledge: how to train an AI employee on the nuances of a narrow niche.
Never leaves the customer alone
Binom guides the customer to a resolution: on the website, in the mobile app, by phone, and via the QR code on the device. It keeps the full interaction history and collects statistics and satisfaction levels. More about calls: how to set up an AI employee to handle inbound and outbound calls.
Work experience
Binom Technical Support is already working in real companies.
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Viatec Security systems technical support
Round-the-clock multilingual support for security system users on the website, in the mobile app, and by phone. Binom understands the core of the problem, finds the solution in a large database of cases, sends downloadable instructions, and guides the customer to a resolution.
View case → -
Che-Industry Centrifuge technical expert
Handles customer requests, advises on the design, functionality, and operation of centrifuges, and helps identify the causes of malfunctions.
View case →
KPIs and results
Main result: customers get a solution to their technical problem at any time, and specialists step in only for truly complex cases.
- 24/7Support on the website, in the app, and by phone in any language
Skills
Integrations
Channels and systems that Binom Technical Support works with.
- Mobile app Binom is built into the manufacturer's app: the customer gets help right where they use the device.
- Website Support chat on the website.
- Phone line Binom takes calls and provides voice support.
- QR codes on packaging and devices The code opens a support chat for the specific device.
- Messengers Support in the messengers customers prefer.
- CRM and ERP Interactions and their history are saved in the company's systems.
What you need to hire
- Technical documentation: instructions, manuals, product descriptions (required).
- Solutions base: typical problems and how to solve them, if you have one.
- Customer materials: instruction files and video links.
- Rules for handing off complex cases to a specialist.
- Dialog with Binom Tutor to confirm that Binom understood you correctly.
How to hire
Setup takes about 15 minutes of your time.
- Click "Hire" and choose the company where Binom will work.
- Upload your technical documentation, instructions, and solutions base.
- Confirm with Binom Tutor that Binom correctly understood your products.
- Connect the channels: website, mobile app, phone, QR codes.
- Test Binom on typical problems and launch it for customers.
Frequently asked questions
What does Binom Technical Support do?
It understands the core of the technical question, quickly finds the answer and the solution in the knowledge base, and guides the customer to a resolution: it explains things in plain words, gives step-by-step actions, and sends instructions and videos.
What materials does Binom work from?
Your documentation, instructions, manuals, and solutions base covering different cases. It answers strictly based on documentation and does not confuse terms.
Can Binom help with equipment setup?
Yes. It explains how to use the product and suggests steps for setup and troubleshooting, with examples and instructions.
Can Binom send the customer an instruction?
Yes. Binom sends downloadable instructions and materials, as well as video links.
How does a customer reach Binom?
Through the website, the mobile app, the phone line, messengers, and via a QR code right on the packaging or device.
Does Binom work over the phone?
Yes. Binom takes calls and provides voice support in the same way as in chat.
What languages does Binom work in?
Any language: it replies in the customer's language, 24/7.
What happens with complex cases?
Binom keeps the full interaction history and passes the complex case to a specialist, so the customer does not have to explain everything again.
Can I connect CRM and ERP?
Yes. Binom integrates with CRM and ERP systems and keeps the interaction history.
What statistics does the company see?
Interaction statistics and customer satisfaction levels, as well as frequent questions that suggest where the documentation should be expanded.
How much does Binom Technical Support cost?
From 65 EUR per month. Request packages and integration costs are described on the Binom pricing page: https://binomai.com/ru/pricing/
Is there a trial period?
Yes, 15 days. During this time you connect the channels and see real customer interactions in your dashboard.