Where to change the Binom welcome message, what other greetings are available, and examples of a good first message.
The chatbot greeting in Binom is the first message a customer sees when they open the chat. It sets the tone of the conversation and suggests what Binom can help with. A good greeting draws the customer into the dialog right away. It is configured in the "Settings" section, together with the voice greeting and the product page greeting.
How to change the welcome message
- Open Settings → the "General" section.
- Next to the "Welcome message" field, click edit. The "Edit welcome message" window will open.
- Enter text between 1 and 250 characters long.
- Save. Customers will see the new greeting in new conversations across all channels.
What other greetings are available
- "Welcome audio message": a voice greeting for those who talk to Binom by voice.
- "Product page greeting": "Shown when the chat is opened on a product from your price list, either through its QR code or on its page." Inserting the product name adds it to the text automatically. If the field is empty, the standard product greeting will be used. For more details, see how Binom identifies the product on the page.
Examples of chatbot greetings
- Online store: "Hello! I can help you find a product, tell you about delivery, and place your order. What are you looking for?"
- Service provider or clinic: "Good afternoon! I can answer questions about services and prices and book a convenient time for you. How can I help?"
- Support: "Hello! Describe the problem, and I will help you sort it out or pass the question on to a specialist."
It is best to write the greeting in the same style Binom uses in conversation: how to set up the tone of voice. The language Binom starts the conversation in is set separately: how to set up the main language.
Possible issues
"The welcome message must contain no more than 250 characters"
Shorten the text: keep the essentials, meaning who you are and what you can help with.
"The welcome message cannot be empty or consist only of spaces"
Enter the greeting text and save again.
Other common questions
Where can I change the bot's first message?
In Settings → "General", in the "Welcome message" field.
Can I set up a separate greeting for a product?
Yes, use the "Product page greeting" field in Settings.
What's next
Updated October 21, 2026
