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Iryna Zhukova, Project Manager and QA Team Lead at Binom AI
Author

Iryna Zhukova

Project Manager and QA Team Lead. Over 15 years in testing and project management. Builds Binoms you can trust with clients: with clear requirements, scenarios and testing before launch.

  • Project Manager
  • QA Team Lead
  • 15+ years in QA
  • Tech Support
  • Online Sales

A good synthetic employee is a product, and a product needs requirements, scenarios and testing before release. I approach setting up a Binom the same way I approach releasing any system: first I understand the task, then I check that the result works the way the client expects.

About the author

Iryna Zhukova is a Project Manager and QA Team Lead with over 15 years of experience in software testing and process building. She has taken part in 70+ projects and worked in several roles: QA engineer, team lead, project manager and business analyst. She has led QA teams of 3-6 people, managed projects with distributed teams, and guided the product path from requirements to release.

At Binom AI, Iryna is responsible for making sure synthetic employees work predictably and the way the client expects.

Approach: requirements, scenarios, testing

Iryna comes from the world of testing, where results are judged by verification, not promises. She brings the same approach to synthetic employees. Each stage gives the client a concrete result.

  • Requirements. Iryna defines what the Binom should do, where its limits are, and when it hands the conversation over to a person. What this gives you: the Binom does what the business needs, rather than just answering everything.
  • Scenarios. Typical and complex client questions are turned into testable scenarios. What this gives you: how the Binom behaves in real conversations is known in advance.
  • Testing before launch. The Binom's answers and behavior are tested before it starts talking to clients. What this gives you: fewer errors at the start and more trust in the Binom from the team.
  • Improvement. Results are reviewed, instructions are refined and the Binom is retested. What this gives you: the Binom gets more accurate with each iteration instead of freezing after launch.

Binoms by the author

  • Binom Administrator

    AI administrator that trains and advises employees 24/7 on the company's internal knowledge, tests knowledge and produces training reports.

    from €65 / month

Frequently asked questions

Who is Iryna Zhukova?

Iryna Zhukova is a Project Manager and QA Team Lead with over 15 years of experience in testing and project management. She has taken part in 70+ projects as QA, PM and business analyst, and has led QA teams of 3-6 people.

Which Binoms did Iryna Zhukova create and what do they offer businesses?

Binom Tech Support takes load off the support team: it answers based on the knowledge base and hands the conversation to an operator when a person is needed. Binom Online Seller Smart advises buyers and helps them choose a product in line with the store's rules.

How does QA experience help in creating synthetic employees?

The QA approach means clear requirements, scenarios and testing of results before launch. Iryna applies it to Binoms so they behave predictably and handle real client questions.