---
id: "faq-9561"
type: "faq"
lang: "en"
title: "How to set up notifications?"
url: "https://binomai.com/faq/how-to-set-up-notifications/"
translation_group: "faq-9352"
translations:
  ru:
    url: "https://binomai.com/ru/faq/kak-nastroit-uvedomleniya/"
    markdown: "https://binomai.com/ru/faq/kak-nastroit-uvedomleniya.md"
  uk:
    url: "https://binomai.com/ua/faq/kak-nastroit-uvedomleniya/"
    markdown: "https://binomai.com/ua/faq/kak-nastroit-uvedomleniya.md"
published: "2026-07-30T19:48:06Z"
updated: "2026-10-21T01:05:24Z"
---

# How to set up notifications?

*Updated: 21.10.2026, 01:05 UTC*


The tool is designed so your team instantly learns about key operational events: new orders, requests, or situations where a client needs help from a live operator. This guarantees maximum response speed, even if employees currently don't have access to the control panel.

**How to set up**

1. In the "Email for notifications" field ([Settings section → Notification settings block](https://app.binomai.com/cabinet/binom/settings)), specify the email address that should receive alerts. If left blank, the platform will automatically use the account owner's registration email.
2. Enable "Sound notifications" to get audio alerts in the browser when new messages arrive from clients.
3. For prompt work in messengers, connect the internal Telegram bot for notifications in the "Integrations" section. Check the boxes for the events you need to be informed about (for example, "New order," "Urgent operator call," or "Contacts left").

**Result**
You create a reliable multi-channel monitoring system: critically important information is delivered in a duplicated way, which eliminates lead loss due to human error.

---

## Updated on 19.10.26

The tool is designed to let your team instantly learn about key operational events: new orders, requests, or situations where a customer needs help from a live operator. This ensures the fastest possible response, even if team members currently have no access to the control panel.

**How to set it up**

1. In the "Email for notifications" field ([Settings section → Notification settings block](https://app.binomai.com/cabinet/binom/settings)), enter the email address where alerts should be sent. If you leave the field empty, the platform will automatically use the registration email of the account owner.
2. Turn on "Sound notifications" to receive audio alerts in the browser when new messages arrive from customers.
3. For faster work in messengers, connect the internal Telegram bot for notifications in the "Integrations" section. Check the events you want to be notified about (for example, "New order," "Urgent operator call," or "Contacts left").

**Result**
You create a reliable multi-channel monitoring system: critical information is delivered through a duplicate channel, which prevents lead loss caused by human error.

## Notifications about requests and orders: exact names in the dashboard

1. Open [Settings](https://app.binomai.com/cabinet/binom/settings) → the "Notifications" section ("Manage notifications about new messages").
2. In "Notification settings," enter the "Contact email": "Address for contacting the company and receiving notifications about new inquiries."
3. Turn on "Enable operator/manager notifications."
4. In the "Events" block, select what to be notified about: "New order," "Contact details saved," "Operator requested," "Complaint received," "Email sent."
5. For browser sound, turn on "Enable sound notifications," choose "Notification sound" and "Notification volume"; check them with the "Play sound" button.

The separate operator call sound is set up in the "Operator" section: [operator working hours and sound](https://binomai.com/faq/operator-working-hours/). Telegram notifications: [Telegram bot for employees](https://binomai.com/faq/how-to-connect-a-telegram-bot-for-employees/).

## How to test it

Open the public chat and leave a test name and phone number. An email notification "Contact details saved" should arrive. In [Chats](https://app.binomai.com/cabinet/binom/chats), such conversations are marked with the "Notification sent" status.

## Frequently asked questions

### How do I get an email notification about a new request?

Enter the "Contact email" and select the "Contact details saved" event in [Settings](https://app.binomai.com/cabinet/binom/settings) → "Notifications."

### How do I know when a customer asks for a live person?

Select the "Operator requested" event and set up the call sound in the "Operator" section.

## What's next

- [How to set up operator working hours](https://binomai.com/faq/operator-working-hours/)
- [How to take over a conversation from Binom](https://binomai.com/faq/kto-analiziruet-dialogi-ii-sotrudnika-i-predostavlyaet-rekomendaczii-po-optimizaczii-bazy-znanij/)