--- id: "faq-9550" type: "faq" lang: "en" title: "How to connect a Telegram bot for employees?" url: "https://binomai.com/faq/how-to-connect-a-telegram-bot-for-employees/" translation_group: "faq-9343" translations: ru: url: "https://binomai.com/ru/faq/kak-podklyuchit-telegram-bot-dlya-sotrudnikov/" markdown: "https://binomai.com/ru/faq/kak-podklyuchit-telegram-bot-dlya-sotrudnikov.md" uk: url: "https://binomai.com/ua/faq/kak-podklyuchit-telegram-bot-dlya-sotrudnikov/" markdown: "https://binomai.com/ua/faq/kak-podklyuchit-telegram-bot-dlya-sotrudnikov.md" published: "2026-07-30T19:40:27Z" updated: "2026-10-21T01:05:24Z" --- # How to connect a Telegram bot for employees? *Updated: 21.10.2026, 01:05 UTC* The bot serves as a hub for operational notifications for your team, instantly informing employees about new orders, complaints, or requests that require human intervention. **How to set up** 1. Create a separate bot for internal needs via @BotFather and get its API token. 2. Paste the token into the "Internal Telegram bot for team notifications" field ([Integrations section → Telegram tab](https://app.binomai.com/cabinet/binom/integrations?tab=8)). 3. In the "Select events for notification" list, check the boxes for the items you need, such as "New order," "Contacts left," or "Urgent operator call." 4. Activate the bot by sending it the /start command in Telegram itself. **Result** Employees instantly receive messages about important events and can promptly take over a dialogue or handle a hot lead without needing to constantly stay in the control panel. --- ## Updated on 19.10.26 Order notifications in Telegram are sent through a separate bot for staff: it instantly tells the team about a new order, left contact details, an urgent request for an operator, or a complaint. Managers learn about the event right away, even if they are not logged into the Binom workspace. This bot does not communicate with customers. ## Step 1. Create a separate bot 1. Open the Telegram app and search for the official bot **@BotFather**. 2. Tap "Start" and send the command `/newbot`. 3. Enter a bot name (for example, "My Shop Support"), then a bot username in Latin letters. It must end with `bot` (for example, `my_shop_support_bot`). 4. BotFather will send a message with a long key. This is the **API token**. Copy it. You need a new bot: a bot used for customers cannot be used. Each integration requires its own bot. ## Step 2. Connect the bot and choose events 1. Open [Integrations → "Telegram: team notifications"](https://app.binomai.com/cabinet/binom/integrations?tab=16). 2. Paste the token into the "Bot API token for notifications" field. 3. In the "Select events for notification" section, check the ones you need: "New order", "Left contacts", "Urgent operator request", "Compliance events (complaints, violations)", "Email sent", "New inquiry". 4. Click "Save". ## Step 3. Activate the bot in Telegram Notifications will not arrive without this step. Choose where to receive them: - **In direct messages:** each employee finds the bot in Telegram search and sends it the command `/start`. - **In a team group:** add the bot to the group, make it an administrator, and send the command `/start` in the group. To stop receiving notifications, send the bot the command `/stop`. ## How to test Open your [public chat](https://binomai.com/faq/public-chat-link/) or the widget on your website, and as a customer, leave your name and phone number or ask to speak with a person. A notification about the event should arrive in Telegram. If an event is not checked in the list, no notification will be sent for it. ## Email notifications and sound in the workspace You can also receive notifications by email and hear them as sound in the workspace: [Settings](https://app.binomai.com/cabinet/binom/settings) → "Notifications" tab, with the "Contact email" field, event selection, sound, and volume. More details: [how to set up notifications](https://binomai.com/faq/how-to-set-up-notifications/). ## Possible problems ### Notifications are not arriving **What to check:** the bot is activated with the command `/start` by each employee or in the group; in the group, the bot is an administrator; the needed event is checked. **What to do:** fix what you found and repeat the test. ### "This bot token is already connected in another integration" **What to do:** create a separate bot for notifications in BotFather and connect its token. ### Integration is not available on your current plan **What you see:** the card in the [Integrations](https://app.binomai.com/cabinet/binom/integrations) catalog is grayed out and marked "Not available on your plan", or the tab says "The Telegram integration is available on higher plans." On the free Free plan, messengers and external services cannot be connected ([Free plan limitations](https://binomai.com/ru/faq/v-chem-klyuchevye-ogranicheniya-besplatnoj-versii-free-po-sravneniyu-s-platnymi-tarifami/)). **How to upgrade to the required plan:** 1. Find out which plan you need: in the [Integrations](https://app.binomai.com/cabinet/binom/integrations) section, hover over the gray card. The tooltip "Upgrade to the ..." plan will name the most affordable plan that includes the Telegram integration. To compare the Free, Basic, Pro and Business plans, see [how much Binom AI costs](https://binomai.com/ru/faq/skolko-stoit-ispolzovanie-platformy-binom-ai-i-ot-kakih-faktorov-zavisit-itogovaya-stoimost/). 2. Open [Subscription](https://app.binomai.com/cabinet/subscription). If you are on the free plan, click "Choose a plan." If you are on a paid plan, click "Compare plans." 3. Select a plan and billing period (monthly, every 3 months or yearly), then click "Confirm and pay." The payment page will open. 4. After payment, you will see "Your subscription payment was successful!" Return to [Integrations → "Telegram: team notifications"](https://app.binomai.com/cabinet/binom/integrations?tab=16). The card will be marked "Available." Want to try it first? The 7-day trial includes the features of the Basic plan: [how to subscribe or start a trial](https://binomai.com/faq/how-to-subscribe-or-start-a-trial/). If you see "Payment was not completed. Your plan has not changed" after paying, try paying again or write to support@binomai.com, including your account email and the plan you selected. ### Message "You don't have permission to manage this section" **What it means:** only users with Owner or Admin access for the selected Binom can set up integrations. **What to do:** ask the account owner to give you Admin access or to handle the task themselves. More: [access levels in a team](https://binomai.com/faq/kak-raspredelit-obyazannosti-v-komande-s-pomoshhyu-pyati-urovnej-dostupa-owner-admin-editor-operator-viewer/). **How to tell it's resolved:** after you refresh the page, the integrations catalog opens. ## More questions ### How do I get notifications about new leads in a Telegram group? Connect the bot on the ["Telegram: team notifications"](https://app.binomai.com/cabinet/binom/integrations?tab=16) tab, add it to the group as an administrator, and send /start to the group. ### How do I connect a Telegram bot to answer customers? This is a separate bot: [AI bot for Telegram that answers customers](https://binomai.com/faq/how-to-connect-artificial-intelligence-to-telegram/). ## What's next - [How to connect a Telegram bot for customers](https://binomai.com/faq/how-to-connect-artificial-intelligence-to-telegram/) - [How to set up notifications](https://binomai.com/faq/how-to-set-up-notifications/) - [How to manage conversations and join dialogs](https://binomai.com/faq/kak-upravlyat-perepiskami-iz-raznyh-kanalov-v-edinom-okne-chtoby-menedzhery-ne-upustili-ni-odnogo-obrashheniya/)