--- id: "integration-11908" type: "integration" lang: "en" title: "Webflow Chatbot: Products, Orders and Leads from Your Website - Webflow Integration with Binom" url: "https://binomai.com/integrations/webflow-integration/" translation_group: "integration-11566" translations: ru: url: "https://binomai.com/ru/integrations/webflow-integration/" markdown: "https://binomai.com/ai/ru/integrations/webflow-integration.md" uk: url: "https://binomai.com/ua/integrations/webflow-integration/" markdown: "https://binomai.com/ai/ua/integrations/webflow-integration.md" categories: ["Online Stores"] published: "2026-10-21T12:02:36Z" updated: "2026-10-21T12:49:36Z" --- # Webflow Chatbot: Products, Orders and Leads from Your Website - Webflow Integration with Binom *Updated: 21.10.2026, 12:49 UTC* The Webflow integration connects the chat with your website and Webflow store: the AI employee answers questions about products and stock, reports order status, handles shipping and returns, and sees form submissions from your site. Webflow is available on request in your Binom account: Integrations → More integrations → Webflow. ## What Binom can do in Webflow Binom here means your AI employee. Once Webflow is connected, it calls the service's actions when a conversation needs that data. You decide which actions it can use. In your account, each action is labeled: **read** (Binom only views data), **write** or **delete** (Binom changes or deletes data in Webflow). | Section | What Binom can view | What Binom can change | | --- | --- | --- | | Store | Products, variants, stock, store settings | Creating products and variants, changing stock | | Orders | Orders | Editing, marking as shipped, refunds | | CMS | Collections and items | Creating and editing items | | Forms | Forms and submissions | Editing and deleting submissions | | Site | Pages, assets, redirects, code | Changing pages and metadata | ## Can the chatbot check order status on Webflow? Yes. Binom finds the order ("Get Order") and tells the customer its status. With permitted actions, Binom can mark an order as shipped ("Fulfill Order") or process a refund ("Refund Order"). ## Products and stock Binom finds products ("List Products") and checks stock ("List Inventory") before promising a product to a customer. ## Form submissions from your site Binom can see form submissions ("List Form Submissions") and can continue the conversation with the customer based on them. ## What access you will need You can connect in one of two ways: OAuth 2.0 sign-in (you log into your service account and confirm access), or a single-site token. A site token gives access to one site only. Details for each method are shown in the "Authentication" block on the Webflow page in your account. ## How to get the Webflow integration Webflow is available on request: first, the Binom team sets up the integration for your account. The general catalog rules are described in the instructions [how to connect a service from "More integrations"](https://binomai.com/faq/connect-service-to-chatbot/). 1. Open [Integrations → More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), enter "Webflow" in the "Search integrations" field, and open the Webflow card. 2. The "Webflow integration for assistant" page will show the message "Integration is available on request. Request it now, and we will set it up for you as a priority." Here, the assistant is your Binom. The "Authentication" block shows what access is needed, and the "Actions" list shows everything Binom can do in Webflow. 3. Click "Request integration". The message "Request sent. You will receive a notification when the integration is available." will appear, and the button will change to "Requested". 4. A Binom setup specialist will contact you. When the integration is ready, a "Connect" button will appear on the Webflow page. 5. Click "Connect", follow the steps in the "Connecting Webflow" window, and click "Done". After "Connecting...", the status will change to "Connected". If you see "Confirmation has not arrived yet. The connection may still complete, so check again in a minute.", click "Check again". ## How to choose what Binom can do in Webflow A connected integration does nothing until you allow actions. The dashboard says it directly: "Select the actions the assistant may trigger. Until something is selected, it has no access to any of them." 1. On the Webflow page, tick the actions you need in the "Actions" list. The "Filter by actions" field helps you find them by name. The counter shows how many are selected. 2. Check the "Ask before changing data" toggle. It is on by default: before any write or delete action, Binom will describe what it intends to do and wait for your reply. 3. Click "Save". The message "Allowed actions saved" confirms the changes. To get started, "List Products", "List Inventory", "List Orders" and "Get Order" are enough. Add write and delete actions when you are ready to let Binom make changes in Webflow. ## How to check that the integration works - Start a new conversation with your Binom, for example through the [public chat link](https://binomai.com/faq/public-chat-link/), ask about a real order, and compare the status with Webflow. ## Possible problems ### Binom does not use Webflow data in its answers **What to check:** the Webflow status is "Connected", and the needed actions are ticked (for example "List Inventory"). **What to do:** tick the actions and click "Save". **How to tell it is fixed:** the message "Allowed actions saved" appears, and in a new conversation Binom answers using Webflow data. ### "Could not save the request. Please try again." **What to do:** click "Request integration" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom and the integration (Webflow). **How to tell it is fixed:** the button shows "Requested". ### "Integration is temporarily unavailable - your request has been saved." Nothing else is needed: the request is saved, and you will get a notification when Webflow can be connected. ### "Reconnection required" **What it means:** "The service no longer accepts saved access, so the assistant does not use it." **What to do:** open the Webflow page in [More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), click "Reconnect", and go through the connection window again. **How to tell it is fixed:** the status shows "Connected". ### "Could not start the connection. Please try again." **What to do:** click "Connect" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom, the integration (Webflow) and a screenshot of the message. **How to tell it is fixed:** the "Connect Webflow" window opens. ### "On a paid plan" instead of the connect button The page will show "Available on a paid plan. Tell us what you need, and we will let you know when it launches." For what each plan includes, see the [plans and subscription pricing](https://app.binomai.com/plans) page, and for how to change your plan, see the guide [how to change or upgrade your plan](https://binomai.com/faq/change-subscription-plan/). After changing your plan, return to [More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14) and open Webflow again. ### "You do not have permission to manage this section." **What this means:** only users with the Owner or Admin access level can manage integrations. **What to do:** ask the account owner to give you the Admin access level or to connect Webflow yourself. More details: [access levels in a team](https://binomai.com/faq/kak-raspredelit-obyazannosti-v-komande-s-pomoshhyu-pyati-urovnej-dostupa-owner-admin-editor-operator-viewer/). **How to tell it's resolved:** after you refresh the page, the integration settings open. If the problem isn't resolved, write to support@binomai.com or send "I want to talk to a human" in the chat with [Binom Tutor](https://app.binomai.com/cabinet/binom/binom-tutor-stream). Include the name of the Binom, the integration, and attach a screenshot of the message. ## How to disconnect Webflow On the Webflow page, click "Disconnect". The "Disconnect Webflow?" dialog will show a warning: "The assistant will lose access to the service. To restore it, you will need to reconnect the integration and enter the access details again." Confirm, and "Integration disconnected" will appear. ## Other common questions ### Do I need a developer to integrate Webflow? No. You request Webflow in the [Integrations → More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14) section, the Binom team sets up the integration, and then you connect the account yourself and choose the actions. ## What's next - [How to connect a product catalog](https://binomai.com/faq/how-to-connect-the-product-catalog/) - [Binom Online Seller: AI sales assistant for stores](https://binomai.com/ru/internet-prodavecz/) - [X (Twitter) integration](https://binomai.com/integrations/x-twitter-integration/)