--- id: "integration-12048" type: "integration" lang: "en" title: "MoEngage Integration: Profiles and Events from Chats - MoEngage at Binom" url: "https://binomai.com/integrations/moengage-integration/" translation_group: "integration-11649" translations: ru: url: "https://binomai.com/ru/integrations/moengage-integration/" markdown: "https://binomai.com/ai/ru/integrations/moengage-integration.md" uk: url: "https://binomai.com/ua/integrations/moengage-integration/" markdown: "https://binomai.com/ai/ua/integrations/moengage-integration.md" categories: ["Email Marketing"] published: "2026-10-21T12:35:27Z" updated: "2026-10-21T12:49:30Z" --- # MoEngage Integration: Profiles and Events from Chats - MoEngage at Binom *Updated: 21.10.2026, 12:49 UTC* The MoEngage integration with Binom passes data from conversations to your engagement platform: your AI employee updates the customer profile, sends an event, and triggers a business event for campaigns. MoEngage is available on request in your Binom account: Integrations → More integrations → MoEngage. ## What Binom can do in MoEngage Binom here means your AI employee. After you connect MoEngage, it calls the service's actions when a conversation needs that data. You decide which actions are available to it. In the account, each action is labeled: **read** (Binom only views data), **write**, or **delete** (Binom changes or deletes data in MoEngage). | Section | What Binom can view | What Binom can change | | --- | --- | --- | | Users | Profile export | Profile update, merge, deletion | | Events | None | User event, business event | | Campaigns | Campaigns, search | Creating and editing push and email campaigns | | Segments | Segments | Creating and editing | | Subscriptions | Subscription categories and settings | Changing subscription settings | | Templates and catalogs | Templates, catalogs, content blocks | Creating and editing | ## Can the chatbot send an event to MoEngage? Yes. Binom updates the customer profile ("Track User") and sends an event from the conversation ("Create Event") that your campaigns respond to. ## Business event For general events, Binom triggers a business event ("Trigger Business Event"), for example when a product comes back in stock. ## What access will you need Connection method: MoEngage Workspace ID and API keys. Details for each method are shown in the "Authentication" block on the MoEngage page in your account. ## How to get the MoEngage integration MoEngage is connected on request: first, the Binom team sets up the integration for your account. General catalog rules are described in the instructions [how to connect a service from "More integrations"](https://binomai.com/faq/connect-service-to-chatbot/). 1. Open [Integrations → More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), enter "MoEngage" in the "Search integrations" field, and open the MoEngage card. 2. On the "MoEngage integration for assistant" page, you will see the message "Integration is available on request. Request it now, and we will set it up for you as a priority." Here, the assistant is your Binom. The "Authentication" block shows which access you will need, and the "Actions" list shows everything Binom can do in MoEngage. 3. Click "Request integration". The message "Request sent. You will receive a notification when the integration is available." appears, and the button changes to "Requested". 4. A Binom setup specialist will contact you. When the integration is ready, a "Connect" button will appear on the MoEngage page. 5. Click "Connect", go through the steps in the "Connecting MoEngage" window, and click "Done". After "Connecting...", the status will change to "Connected". If you see "Confirmation has not arrived yet. The connection may still complete, so check again in a minute.", click "Check again". ## How to choose what Binom can do in MoEngage A connected integration does nothing until you allow actions. The account states this directly: "Select the actions the assistant may call. Until something is selected, it has no access to any of them." 1. On the MoEngage page, tick the actions you need in the "Actions" list. The "Filter actions" field helps you find them by name. The counter shows how many are selected. 2. Check the "Ask before changing data" toggle. It is on by default: before a write or delete action, Binom will describe what it intends to do and wait for your reply. 3. Click "Save". The message "Allowed actions saved" confirms the changes. To start, "Track User", "Create Event" and "Trigger Business Event" are enough. Add the update and delete actions when you are ready to let Binom make changes in MoEngage. ## How to check that the integration works - Start a new chat with your Binom, for example via the [public chat link](https://binomai.com/faq/public-chat-link/), and leave a test email. Then check the profile and the event in MoEngage. ## Common problems ### Binom does not use MoEngage data in its answers **What to check:** that the MoEngage status is "Connected" and the needed actions are ticked (for example "Create Event"). **What to do:** tick the actions and click "Save". **How to tell it's resolved:** the message "Allowed actions saved" appears, and in a new chat Binom answers using MoEngage data. ### "Could not save the request. Please try again." **What to do:** click "Request integration" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom and the integration (MoEngage). **How to tell it's resolved:** the button shows "Requested". ### "Integration is temporarily unavailable - your request has been saved." Nothing else is needed: the request is saved, and you will receive a notification when MoEngage can be connected. ### "Reconnect required" **What it means:** "The service no longer accepts saved access, so the assistant does not use it." **What to do:** open the MoEngage page under [More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), click "Reconnect" and go through the connection window again. **How to tell it's resolved:** the status shows "Connected". ### "Could not start the connection. Please try again." **What to do:** click "Connect" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom, the integration (MoEngage) and a screenshot of the message. **How to tell it's resolved:** the "Connect MoEngage" window opens. ### "On a paid plan" instead of the connect button The page will show "Available on a paid plan. Tell us what you need, and we will let you know when it launches." For what each plan includes, see the [plans and subscription pricing](https://app.binomai.com/plans) page. To change your plan, follow the guide [how to change or upgrade your plan](https://binomai.com/faq/change-subscription-plan/). After changing your plan, return to [More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14) and open MoEngage again. ### "You do not have permission to manage this section." **What it means:** only users with the Owner or Admin access level can manage integrations. **What to do:** ask the account owner to give you the Admin access level or to connect MoEngage themselves. For more details, see [team access levels](https://binomai.com/faq/kak-raspredelit-obyazannosti-v-komande-s-pomoshhyu-pyati-urovnej-dostupa-owner-admin-editor-operator-viewer/). **How to tell it's resolved:** after refreshing the page, the integration settings open. If the problem is not resolved, write to support@binomai.com or send the message "I want to talk to a person" in the chat with [Tutor](https://app.binomai.com/cabinet/binom/binom-tutor-stream). Include the name of the Binom, the integration, and attach a screenshot of the message. ## How to disconnect MoEngage On the MoEngage page, click "Disconnect". The "Disconnect MoEngage?" window will show a warning: "The assistant will lose access to the service. To restore it, you will need to reconnect the integration and enter the access details again." Confirm, and the message "Integration disconnected" will appear. ## Other Common Questions ### Do I need a developer to integrate MoEngage? No. You request MoEngage in the [Integrations → More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14) section, the Binom team sets up the integration, and then you connect the account yourself and choose the actions. ## What's next - [Marketo integration](https://binomai.com/integrations/marketo-integration/) - [Peec AI integration: visibility in AI search](https://binomai.com/integrations/peec-ai-integration/)