--- id: "integration-11864" type: "integration" lang: "en" title: "JustCall Integration: Meetings, SMS and Call Summaries from Chat - JustCall in Binom" url: "https://binomai.com/integrations/justcall-integration/" translation_group: "integration-11540" translations: ru: url: "https://binomai.com/ru/integrations/justcall-integration/" markdown: "https://binomai.com/ai/ru/integrations/justcall-integration.md" uk: url: "https://binomai.com/ua/integrations/justcall-integration/" markdown: "https://binomai.com/ai/ua/integrations/justcall-integration.md" categories: ["messaging and telephony"] published: "2026-10-21T11:52:19Z" updated: "2026-10-21T12:49:38Z" --- # JustCall Integration: Meetings, SMS and Call Summaries from Chat - JustCall in Binom *Updated: 21.10.2026, 12:49 UTC* The JustCall integration connects chat with your telephony: the AI employee creates a contact, books the client for a meeting in available time slots, sends an SMS or WhatsApp message, and reads call summaries. JustCall is available on request in the Binom dashboard: Integrations → More integrations → JustCall. ## What Binom can do in JustCall Binom here means your AI employee. Once JustCall is connected, it calls the service's actions when a conversation needs that data. You decide which actions it can use. In the dashboard, each action is labeled: **read** (Binom only views data), **write** or **delete** (Binom changes or deletes data in JustCall). | Section | What Binom can view | What Binom can change | | --- | --- | --- | | Calls | Calls, AI call analysis, recordings, analytics | Changing a call | | Meetings | Available slots, meetings | Creating a meeting | | Messages | SMS, WhatsApp, templates, conversations | Sending SMS/MMS and WhatsApp messages, conversation tags | | Contacts | Contacts, blocklist | Creating, editing, status | | Dialer | Autodialer campaigns and their contacts | Adding a contact to a campaign | ## Can the chatbot book a client for a meeting through JustCall? Yes. Binom finds available slots ("List Available Slots") and creates a meeting ("Create Appointment") at the chosen time. ## SMS and WhatsApp after a conversation Binom sends the client an SMS ("Send SMS/MMS") or a WhatsApp message ("Send Message") from your JustCall number. ## Call summaries Binom reads the AI analysis of a call ("Get Call AI Data") and takes it into account in the next conversation with the client. ## What access you will need Connection method: API key. The API is available on the JustCall Team plan and higher. Details for each connection method are shown in the "Authentication" section of the JustCall page in the dashboard. ## How to get the JustCall integration JustCall is available on request: first, the Binom team sets up the integration for your account. The general catalog rules are described in the instructions [how to connect a service from "More integrations"](https://binomai.com/faq/connect-service-to-chatbot/). 1. Open [Integrations → More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), type "JustCall" in the "Search integrations" field, and open the JustCall card. 2. On the "JustCall integration for assistant" page, you will see the message "Integration is available on request. Request it now and we will set it up for you as a priority." The assistant here is your Binom. The "Authentication" block shows which access will be needed, and the "Actions" list shows everything Binom can do in JustCall. 3. Click "Request integration". The message "Request sent. You will receive a notification when the integration is available." appears, and the button changes to "Requested". 4. A Binom setup specialist will contact you. When the integration is ready, a "Connect" button will appear on the JustCall page. 5. Click "Connect", go through the steps in the "Connecting JustCall" window, and click "Done". After "Connecting..." the status will change to "Connected". If you see "The confirmation hasn't arrived yet. The connection may still complete. Check again in a minute.", click "Check again". ## How to choose what Binom can do in JustCall A connected integration does nothing until you allow actions. The dashboard says this directly: "Select the actions the assistant can trigger. Until something is selected, it has no access to any of them." 1. On the JustCall page, tick the actions you need in the "Actions" list. The "Filter by actions" field helps you find them by name. The counter shows how many are selected. 2. Check the "Ask before changing data" toggle. It is on by default: before any action that writes or deletes data, Binom describes what it is about to do and waits for your reply. 3. Click "Save". The message "Allowed actions saved" confirms the changes. To start, "List Contacts", "Create Contact", "List Available Slots" and "Create Appointment" are enough. Add the update and delete actions when you are ready to let Binom make changes in JustCall. ## How to check that the integration works - Start a new conversation with your Binom, for example through the [public chat link](https://binomai.com/faq/public-chat-link/), and ask it to book a meeting. Check the meeting in JustCall. - Cancel the test meeting after checking it. ## Possible issues ### Binom does not use JustCall data in its replies **What to check:** the JustCall status is "Connected", and the needed actions are ticked (for example "Create Contact"). **What to do:** tick the actions and click "Save". **How to tell it is resolved:** the message "Allowed actions saved" appears, and in a new conversation Binom replies using JustCall data. ### "Couldn't save the request. Please try again." **What to do:** click "Request integration" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom and the integration (JustCall). **How to tell it is resolved:** the button shows "Requested". ### "Integration is temporarily unavailable - your request has been saved." Nothing else is needed: the request is saved, and you will get a notification when JustCall can be connected. ### "Reconnect required" **What it means:** "The service no longer accepts saved credentials, so the assistant does not use them." **What to do:** open the JustCall page under [More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), click "Reconnect" and go through the connection window again. **How to tell it is resolved:** the status is "Connected". ### "Couldn't start the connection. Please try again." **What to do:** click "Connect" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom, the integration (JustCall) and a screenshot of the message. **How to tell it is resolved:** the "Connect JustCall" window opens. ### "On a paid plan" instead of the connect button The page will show "Available on a paid plan. Tell us what you need, and we will let you know when it launches." For what each plan includes, see the [plans and subscription pricing](https://app.binomai.com/plans) page, and for how to change your plan, see [how to change or upgrade your plan](https://binomai.com/faq/change-subscription-plan/). After changing your plan, return to [More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14) and open JustCall again. ### "You do not have permission to manage this section." **What this means:** only users with the Owner or Admin access level can manage integrations. **What to do:** ask the account owner to give you the Admin access level or to connect JustCall yourself. More details: [access levels in the team](https://binomai.com/faq/kak-raspredelit-obyazannosti-v-komande-s-pomoshhyu-pyati-urovnej-dostupa-owner-admin-editor-operator-viewer/). **How to tell it's resolved:** after you refresh the page, the integration settings open. If the problem is not resolved, write to support@binomai.com or send "I want to talk to a person" in the chat with [Binom Tutor](https://app.binomai.com/cabinet/binom/binom-tutor-stream). Specify the name of the Binom and the integration, and attach a screenshot of the message. ## How to disconnect JustCall On the JustCall page, click "Disconnect". The "Disconnect JustCall?" window will show a warning: "The assistant will lose access to the service. To restore it, you will need to reconnect the integration and enter the access details again." Confirm, and "Integration disconnected" will appear. ## Other common questions ### Can Binom add a client to a call campaign? Yes, using the action "Add Contact To Campaign". ### Do I need a developer to integrate JustCall? No. You request JustCall in the [Integrations → More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14) section, the Binom team sets up the integration, and then you connect the account yourself and choose the actions. ## What's next - [Booking via Outlook Calendar](https://binomai.com/integrations/outlook-calendar-booking/) - [How to connect an AI employee to messengers](https://binomai.com/faq/kak-podklyuchit-ii-sotrudnika-k-telegram-whatsapp-instagram-i-facebook/)