--- id: "integration-12660" type: "integration" lang: "en" title: "GoCardless Integration: Direct Debit, Payments and Subscriptions from Chat - GoCardless in Binom" url: "https://binomai.com/integrations/gocardless-integration/" translation_group: "integration-12634" translations: ru: url: "https://binomai.com/ru/integrations/gocardless-integration/" markdown: "https://binomai.com/ai/ru/integrations/gocardless-integration.md" uk: url: "https://binomai.com/ua/integrations/gocardless-integration/" markdown: "https://binomai.com/ai/ua/integrations/gocardless-integration.md" categories: ["Payments"] published: "2026-10-22T08:51:30Z" updated: "2026-10-22T09:01:55Z" --- # GoCardless Integration: Direct Debit, Payments and Subscriptions from Chat - GoCardless in Binom *Updated: 22.10.2026, 09:01 UTC* The GoCardless integration with Binom helps with recurring payments: the AI employee sends the client a link to set up a direct debit, answers questions about payments, and pauses or cancels the subscription. GoCardless is available on request in your Binom account: Integrations → More integrations → GoCardless. ## What Binom can do with GoCardless Binom here means your AI employee. Once GoCardless is connected, it calls the service's actions when the conversation needs that data. You decide which actions are available to it. In the account, each action is labeled: **read** (Binom only views data), **write** or **delete** (Binom changes or deletes data in GoCardless). | Section | What Binom can view | What Binom can change | | --- | --- | --- | | Billing requests | Billing requests | Creating a request and payment page, reminding the client, cancelling | | Mandates | Direct debit mandates | Creating, cancelling, reinstating | | Payments and refunds | Payments, refunds, payouts | Payment under a mandate, cancelling, retrying, refunding | | Subscriptions and instalment plans | Subscriptions, instalment schedules | Creating, changing, pausing, resuming, cancelling | | Customers | Customers and their accounts | Creating and changing | ## Can the chatbot set up a direct debit for a client through GoCardless? Yes. Binom creates a billing request ("Create Billing Request") and a page where the client enters their bank details themselves ("Create Billing Request Flow"), then sends the link in the conversation. ## Client payments and subscriptions Binom answers questions about payments ("List Payments") and the subscription, and at the client's request pauses it ("Pause Subscription") or cancels it ("Cancel Subscription"). ## What access will be needed Connection methods to choose from: sign-in via OAuth 2.0 (you log into your service account and confirm access); API key. An API key works with the rights of the user who created it. Details for each method are shown in the "Authentication" block on the GoCardless page in the account. ## How to get the GoCardless integration GoCardless is connected on request: first, the Binom team sets up the integration for your account. The general catalog rules are described in the instructions [how to connect a service from "More integrations"](https://binomai.com/faq/connect-service-to-chatbot/). 1. Open [Integrations → More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), enter "GoCardless" in the "Search integrations" field, and open the GoCardless card. 2. The "GoCardless integration for assistant" page will show the message "Integration is available on request. Request it now, and we will set it up for you as a priority." The assistant here is your Binom. The "Authentication" block shows what access will be needed, and the "Actions" list shows everything Binom can do in GoCardless. 3. Click "Request integration". The message "Request sent. You will receive a notification when the integration is available." will appear, and the button will change to "Requested". 4. A Binom setup specialist will contact you. When the integration is ready, a "Connect" button will appear on the GoCardless page. 5. Click "Connect", go through the steps in the "Connecting GoCardless" window, and click "Done". After "Connecting...", the status will change to "Connected". If the message "Confirmation has not arrived yet. The connection may still complete, so check again in a minute." appears, click "Check again". ## How to choose what Binom can do in GoCardless An connected integration does nothing until you allow actions. The dashboard states this clearly: "Select the actions that the assistant may perform. Until something is selected, it has access to none of them." 1. On the GoCardless page, tick the actions you need in the "Actions" list. The "Filter actions" field helps you find them by name. The counter shows how many are selected. 2. Check the "Ask before changing data" toggle. It is on by default: before any write or delete action, Binom describes what it plans to do and waits for your reply. 3. Click "Save". The message "Allowed actions saved" confirms the changes. To start, "List Customers", "Create Billing Request", "Create Billing Request Flow" and "List Payments" are enough. Add update and delete actions when you are ready to let Binom make changes in GoCardless. ## How to check that the integration works - Start a new chat with your Binom, for example via a [public chat link](https://binomai.com/faq/public-chat-link/), ask it for a payment link for a test customer, and check that the link works. ## Possible problems ### Binom does not use GoCardless data in its answers **What to check:** the GoCardless status is "Connected" and the necessary actions are ticked (for example "Create Billing Request"). **What to do:** tick the actions and click "Save". **How to tell it is resolved:** the message "Allowed actions saved" appears, and in a new chat Binom answers using GoCardless data. ### "Could not save the request. Please try again." **What to do:** click "Request integration" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom and the integration (GoCardless). **How to tell it is resolved:** the button shows "Requested". ### "Integration is temporarily unavailable - your request has been saved." You don't need to do anything else: the request is saved, and you will receive a notification when GoCardless becomes available to connect. ### "Reconnection required" **What this means:** "The service no longer accepts saved access, so the assistant does not use it." **What to do:** open the GoCardless page in [More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), click "Reconnect" and go through the connection window again. **How to tell it is resolved:** the status shows "Connected". ### "Could not start the connection. Please try again." **What to do:** click "Connect" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom, the integration (GoCardless) and a screenshot of the message. **How to tell it is resolved:** the "Connect GoCardless" window opens. ### "Paid plan" instead of the connect button The page will show "Available on a paid plan. Tell us what you need, and we will let you know when it launches." For what each plan includes, see the [plans and subscription prices](https://app.binomai.com/plans) page, and for how to change your plan, see the guide [how to change or upgrade your plan](https://binomai.com/faq/change-subscription-plan/). After changing your plan, return to [More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14) and open GoCardless again. ### "You do not have permission to manage this section." **What this means:** only users with the Owner or Administrator access level can manage integrations. **What to do:** ask the account owner to give you the Administrator access level or to connect GoCardless yourself. More: [access levels in the team](https://binomai.com/faq/kak-raspredelit-obyazannosti-v-komande-s-pomoshhyu-pyati-urovnej-dostupa-owner-admin-editor-operator-viewer/). **How to tell it's resolved:** after you refresh the page, the integration settings open. If the problem persists, write to support@binomai.com or send the message "I want to talk to a human" in the chat with [Binom Tutor](https://app.binomai.com/cabinet/binom/binom-tutor-stream). Include the name of your Binom, the integration, and attach a screenshot of the message. ## How to disconnect GoCardless On the GoCardless page, click "Disconnect". The "Disconnect GoCardless?" dialog will show a warning: "The assistant will lose access to the service. To restore it, you will need to reconnect the integration and enter the credentials again." Confirm, and "Integration disconnected" will appear. ## Other Questions ### Do I need a developer to integrate GoCardless? No. You request GoCardless in [Integrations → More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), the Binom team sets up the integration, and then you connect the account yourself and choose the actions. ## What's Next - [Dynamics 365 Business Central Integration](https://binomai.com/integrations/business-central-integration/)