--- id: "integration-11812" type: "integration" lang: "en" title: "Front Integration: Handing Off Customers to Your Team and Conversation History - Front in Binom" url: "https://binomai.com/integrations/front-integration/" translation_group: "integration-11514" translations: ru: url: "https://binomai.com/ru/integrations/front-integration/" markdown: "https://binomai.com/ai/ru/integrations/front-integration.md" uk: url: "https://binomai.com/ua/integrations/front-integration/" markdown: "https://binomai.com/ai/ua/integrations/front-integration.md" categories: ["customer support"] published: "2026-10-21T11:39:05Z" updated: "2026-10-21T12:49:40Z" --- # Front Integration: Handing Off Customers to Your Team and Conversation History - Front in Binom *Updated: 21.10.2026, 12:49 UTC* The Front integration with Binom connects your AI employee to your team's shared inbox and channels: Binom finds the customer's conversation history, adds an internal comment and tag, assigns the conversation to an employee, and sends a message. Front is available on request in the Binom dashboard: Integrations → More integrations → Front. ## What Binom can do in Front Here, Binom means your AI employee. After you connect Front, it calls the service's actions when the conversation needs that data. You decide which actions it can use. In the dashboard, each action is labeled: **read** (Binom only views data), **write** or **delete** (Binom changes or deletes data in Front). | Section | What Binom can view | What Binom can change | | --- | --- | --- | | Conversations | Conversations, messages, comments, search | Assignment, tags, comments, followers, editing | | Messages | Messages | Sending from a channel, drafting a new conversation | | Contacts | Contacts and their conversations, companies | Creating and editing, notes, new email or phone number | | Inboxes and channels | Shared inboxes, channels | Creating inboxes and channels | | Tags and team | Tags, teammates | Creating tags | ## Can a chatbot hand a customer over to a team member in Front? Yes. Binom finds the customer's conversation ("Search Conversations"), assigns it to a team member ("Update Conversation Assignee"), and leaves an internal comment summarizing the issue ("Add Conversation Comment"). ## Customer history at hand Binom can see the customer's past conversations ("List Contact Conversations") and takes them into account when replying, and it adds a note about agreements to the contact ("Add Contact Note"). ## What access you will need Connection method: API token. The token needs permissions for the Front sections you want to use. Details for each method are shown in the "Authentication" block on the Front page in the dashboard. ## How to get the Front integration Front is connected on request: first, the Binom team sets up the integration for your account. The general catalog rules are described in the instructions [how to connect a service from "More integrations"](https://binomai.com/faq/connect-service-to-chatbot/). 1. Open [Integrations → More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), enter "Front" in the "Search integrations" field, and open the Front card. 2. On the "Front integration for assistant" page, you will see the message "Integration is available on request. Request it now, and we will set it up for you as a priority." Here, the assistant is your Binom. The "Authentication" block shows which access you will need, and the "Actions" list shows everything Binom can do in Front. 3. Click "Request integration". The message "Request sent. You will receive a notification when the integration is available." appears, and the button changes to "Requested". 4. A Binom setup specialist will contact you. When the integration is ready, a "Connect" button will appear on the Front page. 5. Click "Connect", go through the steps in the "Connecting Front" window, and click "Done". After "Connecting...", the status will change to "Connected". If the message "Confirmation has not arrived yet. The connection may still complete, so check again in a minute." appears, click "Check again". ## How to choose what Binom can do in Front A connected integration does nothing until you allow actions. The dashboard says it directly: "Select the actions the assistant can perform. Until something is selected, it has no access to any of them." 1. On the Front page, check the actions you need in the "Actions" list. The "Filter by actions" field helps you find them by name. The counter shows how many are selected. 2. Check the "Ask before changing data" toggle. It is on by default: before any action that writes or deletes data, Binom will describe what it plans to do and wait for your confirmation. 3. Click "Save". The message "Allowed actions saved" confirms the changes. To get started, "Search Conversations", "List Contact Conversations", "Add Conversation Comment" and "Update Conversation Assignee" are enough. Add actions that change or delete data when you are ready to let Binom make changes in Front. ## How to check that the integration works - Start a new conversation with your Binom, for example through a [public chat link](https://binomai.com/faq/public-chat-link/), ask a question that requires a human, and check the assignment in Front. ## Possible problems ### Binom does not use Front data in its answers **What to check:** the Front status is "Connected", and the needed actions are selected (for example "List Contact Conversations"). **What to do:** select the actions and click "Save". **How to tell it is resolved:** the message "Allowed actions saved" appears, and in a new conversation Binom answers using Front data. ### "Could not save the request. Please try again." **What to do:** click "Request integration" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom and the integration (Front). **How to tell it is resolved:** the button shows "Requested". ### "Integration is temporarily unavailable - your request has been recorded." Nothing else is needed: the request is saved, and you will receive a notification when Front can be connected. ### "Reconnection required" **What it means:** "The service no longer accepts saved access, so the assistant does not use it." **What to do:** open the Front page under [More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), click "Reconnect", and go through the connection window again. **How to tell it is resolved:** the status shows "Connected". ### "Could not start the connection. Please try again." **What to do:** click "Connect" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom, the integration (Front), and a screenshot of the message. **How to tell it is resolved:** the "Connecting Front" window opens. ### "On a paid plan" instead of the connect button The page will show "Available on a paid plan. Tell us what you need, and we will let you know when it launches." For what each plan includes, see the [plans and subscription pricing](https://app.binomai.com/plans) page, and for how to change your plan, see the guide [how to change or upgrade your plan](https://binomai.com/faq/change-subscription-plan/). After changing your plan, return to [More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14) and open Front again. ### "You do not have permission to manage this section." **What it means:** only users with the Owner or Admin access level can manage integrations. **What to do:** ask the account owner to give you the Admin access level or to connect Front yourself. More details: [access levels in a team](https://binomai.com/faq/kak-raspredelit-obyazannosti-v-komande-s-pomoshhyu-pyati-urovnej-dostupa-owner-admin-editor-operator-viewer/). **How to tell it's resolved:** after refreshing the page, the integration settings open. If the problem isn't resolved, write to support@binomai.com or, in the chat with [Binom Tutor](https://app.binomai.com/cabinet/binom/binom-tutor-stream), type "I want to talk to a person". Include the name of the Binom, the integration, and attach a screenshot of the message. ## How to disconnect Front On the Front page, click "Disconnect". The "Disconnect Front?" window will show a warning: "The assistant will lose access to the service. To restore it, you will need to reconnect the integration and enter the credentials again." Confirm, and the message "Integration disconnected" will appear. ## Other common questions ### Can Binom send a message from Front? Yes, using the "Send Message" action from the selected channel. ### Do I need a developer to integrate Front? No. You request Front in the [Integrations → More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14) section, the Binom team sets up the integration, and then you connect the account and choose the actions yourself. ## What's next - [Gladly integration](https://binomai.com/integrations/gladly-integration/) - [Freshservice integration](https://binomai.com/integrations/freshservice-integration/) - [What is a ticket in Binom](https://binomai.com/faq/helpdesk-tickets/)