--- id: "integration-13147" type: "integration" lang: "en" title: "Feedier integration: customer feedback from chat - Feedier in Binom" url: "https://binomai.com/integrations/feedier-integration/" translation_group: "integration-13131" translations: ru: url: "https://binomai.com/ru/integrations/feedier-integration/" markdown: "https://binomai.com/ai/ru/integrations/feedier-integration.md" uk: url: "https://binomai.com/ua/integrations/feedier-integration/" markdown: "https://binomai.com/ai/ua/integrations/feedier-integration.md" categories: ["Email Marketing"] published: "2026-10-22T23:35:11Z" updated: "2026-10-22T23:35:11Z" --- # Feedier integration: customer feedback from chat - Feedier in Binom *Updated: 22.10.2026, 23:35 UTC* The Feedier integration with Binom collects customer feedback straight from the conversation: your AI employee records the feedback in Feedier, assigns an owner, and shows what customers are saying. Feedier is available on request in your Binom account: Integrations → More integrations → Feedier. ## What Binom can do in Feedier Here, Binom means your AI employee. After you connect Feedier, it calls the service's actions when a conversation needs that data. You decide which actions it can use. In the account, each action is labeled: **read** (Binom only views data), **write** or **delete** (Binom changes or deletes data in Feedier). | Section | What Binom can view | What Binom can change | | --- | --- | --- | | Feedback | Feedback and its attributes | Creating, status, attributes, owners | | Surveys | Surveys | Creating, editing, survey link | | Segments and processes | Segments, processes | Creating and editing | | Team | Users, teams | Creating and editing | | Metrics | None | Calculating a metric | ## Can Binom record a customer's feedback in Feedier? Yes. When a customer shares an impression or a complaint, Binom records the feedback ("Create (Receive) Feedback") and assigns an owner ("Attach Owners To Feedback"). ## What customers are saying The owner asks in the chat, and Binom shows the latest feedback ("List Feedback") and changes its status after review ("Update Feedback"). ## What access you will need Connection methods to choose from: access token; login and password. Recommended method: Feedier access token. Details for each method are shown in the "Authentication" block on the Feedier page in your account. ## How to get the Feedier integration Feedier is connected on request: first, the Binom team sets up the integration for your account. The general catalog rules are described in the instructions [how to connect a service from "More integrations"](https://binomai.com/faq/connect-service-to-chatbot/). 1. Open [Integrations → More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), enter "Feedier" in the "Search integrations" field, and open the Feedier card. 2. The page "Feedier integration for assistant" will show the message "Integration available on request. Request it now, and we will set it up for you as a priority." The assistant here is your Binom. The "Authentication" block shows which access you will need, and the "Actions" list shows everything Binom can do in Feedier. 3. Click "Request integration". "Request sent. You will receive a notification when the integration is available." will appear, and the button will change to "Requested". 4. A Binom setup specialist will contact you. When the integration is ready, a "Connect" button will appear on the Feedier page. 5. Click "Connect", go through the steps in the "Connecting Feedier" window, and click "Done". After "Connecting...", the status will change to "Connected". If "No confirmation yet. The connection may still complete; check again in a minute." appears, click "Check again". ## How to choose what Binom can do in Feedier A connected integration does nothing until you allow actions. The account states this clearly: "Select the actions the assistant can call. Until something is selected, it cannot use any of them." 1. On the Feedier page, tick the actions you need in the "Actions" list. The "Filter by actions" field helps you find them by name. The counter shows how many are selected. 2. Check the "Ask before changing data" toggle. It is on by default: before a write or delete action, Binom will describe what it is about to do and wait for your reply. 3. Click "Save". The message "Allowed actions saved" confirms the changes. To start, "List Reports", "List Feedback", "Create (Receive) Feedback", and "Attach Owners To Feedback" are enough. Add write and delete actions when you are ready to trust Binom with changes in Feedier. ## How to check that the integration works - Start a new conversation with your Binom, for example through a [public chat link](https://binomai.com/faq/public-chat-link/), leave a test feedback, and check it in Feedier. ## Possible problems ### Binom does not use Feedier data in its answers **What to check:** the Feedier status is "Connected", and the needed actions are selected (for example "List Feedback"). **What to do:** select the actions and click "Save". **How to tell it is resolved:** "Allowed actions saved" appears, and in a new conversation Binom answers using Feedier data. ### "Could not record the request. Please try again." **What to do:** click "Request integration" again. If the message repeats, write to support@binomai.com with the name of your Binom and the integration (Feedier). **How to tell it is resolved:** "Requested" appears on the button. ### "Integration is temporarily unavailable. Your request has been recorded." You do not need to do anything else: the request is saved, and you will receive a notification when Feedier can be connected. ### "Reconnection required" **What it means:** "The service no longer accepts saved access, so the assistant is not using it." **What to do:** open the Feedier page in [More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), click "Reconnect", and go through the connection window again. **How to tell it is resolved:** the status is "Connected". ### "Could not start the connection. Please try again." **What to do:** click "Connect" again. If the message repeats, write to support@binomai.com with the name of your Binom, the integration (Feedier), and a screenshot of the message. **How to tell it is resolved:** the "Connecting Feedier" window opens. ### "On a paid plan" instead of the connect button The page will show "Available on a paid plan. Tell us what you need, and we will let you know when it launches." For what is included in each plan, see the [plans and subscription pricing](https://app.binomai.com/plans) page, and for how to change your plan, see the instructions [how to change or upgrade your plan](https://binomai.com/faq/change-subscription-plan/). After changing your plan, go back to [More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14) and open Feedier again. ### "You do not have permission to manage this section." **What it means:** only users with the Owner or Admin access level can manage integrations. **What to do:** ask the account owner to give you the Admin level or to connect Feedier themselves. More: [access levels in a team](https://binomai.com/faq/kak-raspredelit-obyazannosti-v-komande-s-pomoshhyu-pyati-urovnej-dostupa-owner-admin-editor-operator-viewer/). **How to tell it is resolved:** after refreshing the page, the integration settings open. If the problem is not solved, write to support@binomai.com or send "I want to talk to a person" in the chat with [Binom Tutor](https://app.binomai.com/cabinet/binom/binom-tutor-stream). Include the name of your Binom, the integration, and a screenshot of the message. ## How to disconnect Feedier On the Feedier page, click "Disconnect". The "Disconnect Feedier?" window will show a warning: "The assistant will lose access to the service. To restore it, you will need to connect the integration again and re-enter the access details." Confirm, and "Integration disconnected" will appear. ## Frequently asked questions ### Do I need a developer for the Feedier integration? No. You request Feedier in the [Integrations → More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14) section, the Binom team sets up the integration, and then you connect the account yourself and choose the actions. ## What's next - [Typeform integration](https://binomai.com/integrations/typeform-integration/) - [JotForm integration](https://binomai.com/integrations/jotform-integration/) - [Gorgias integration](https://binomai.com/ru/integrations/integraciya-gorgias/) - [Easyship integration](https://binomai.com/integrations/easyship-integration/)