--- id: "integration-12486" type: "integration" lang: "en" title: "Eka Care Integration: Booking Patient Appointments in Chat - Eka Care in Binom" url: "https://binomai.com/integrations/eka-care-integration/" translation_group: "integration-12410" translations: ru: url: "https://binomai.com/ru/integrations/eka-care-integration/" markdown: "https://binomai.com/ai/ru/integrations/eka-care-integration.md" uk: url: "https://binomai.com/ua/integrations/eka-care-integration/" markdown: "https://binomai.com/ai/ua/integrations/eka-care-integration.md" categories: ["Booking and Calendars"] published: "2026-10-21T16:04:54Z" updated: "2026-10-21T16:04:54Z" --- # Eka Care Integration: Booking Patient Appointments in Chat - Eka Care in Binom *Updated: 21.10.2026, 16:04 UTC* The Eka Care integration with Binom books patients into the clinic directly during the conversation: the AI employee finds a patient by phone number or creates a profile, shows available time, books, reschedules and cancels appointments. Eka Care is available on request in the Binom dashboard: Integrations → More integrations → Eka Care. ## What Binom can do in Eka Care Binom here refers to your AI employee. Once Eka Care is connected, it calls the service's actions when the conversation needs that data. You decide which actions are available to it. In the dashboard, each action is marked: **read** (Binom only views data), **write**, or **delete** (Binom changes or deletes data in Eka Care). | Section | What Binom can view | What Binom can change | | --- | --- | --- | | Appointments | Available time, appointments | Booking, rescheduling, cancelling, confirming a follow-up visit | | Patients | Patient profiles, search by phone number | Creating and updating | | Clinics | Clinics and doctors | Creating a clinic | | Inpatient care | Hospitalizations, discharge summaries | Creating a hospitalization | | Insurance | Insurance claims | Creating and submitting | ## Can a chatbot book a patient through Eka Care? Yes. Binom finds a patient by phone number ("Search Patient Profiles By Mobile Number") or creates a profile ("Create A Patient Profile"), shows available time ("Get Appointment Slots"), and books it ("Book Appointment Slot"). ## Rescheduling and cancelling an appointment Binom reschedules an appointment ("Reschedule Appointment") or cancels it ("Cancel Appointment") at the patient's request. ## What access you will need Connection options to choose from: a long-term workspace token; client API keys; or Eka user login. Keys are created in the Eka developer console. Details for each method are shown in the "Authentication" block on the Eka Care page in the dashboard. ## How to get the Eka Care integration Eka Care is connected on request: first, the Binom team sets up the integration for your account. The general catalog rules are described in the instructions [how to connect a service from "More integrations"](https://binomai.com/faq/connect-service-to-chatbot/). 1. Open [Integrations → More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), enter "Eka Care" in the "Search integrations" field, and open the Eka Care card. 2. The "Eka Care integration for assistant" page will show the message "Integration is available on request. Request it now, and we will set it up for you as a priority." The assistant here is your Binom. The "Authentication" block shows which access you will need, and the "Actions" list shows everything Binom can do in Eka Care. 3. Click "Request integration". The message "Request sent. You will receive a notification when the integration is available." will appear, and the button will change to "Requested". 4. A Binom setup specialist will contact you. When the integration is ready, a "Connect" button will appear on the Eka Care page. 5. Click "Connect," complete the steps in the "Connecting Eka Care" window, and click "Done". After "Connecting...", the status will change to "Connected". If the message "Confirmation has not arrived yet. The connection may still complete; check again in a minute." appears, click "Check again". ## How to choose what Binom can do in Eka Care A connected integration does nothing until you allow actions. The dashboard states this directly: "Select the actions the assistant may trigger. Until something is selected, it has access to none of them." 1. On the Eka Care page, tick the actions you need in the "Actions" list. The "Filter by actions" field helps you find them by name. The counter shows how many are selected. 2. Check the "Ask before changing data" toggle. It is on by default: before any action that creates, changes or deletes a record, Binom will describe what it is about to do and wait for your reply. 3. Click "Save". The message "Allowed actions saved" confirms the changes. To start, it is enough to have "Search Patient Profiles By Mobile Number", "Get Appointment Slots", "Book Appointment Slot" and "Reschedule Appointment". Add actions that change or delete records when you are ready to let Binom make changes in Eka Care. ## How to check that the integration works - Start a new conversation with your Binom, for example through the [public chat link](https://binomai.com/faq/public-chat-link/), book a test patient and check the appointment in Eka Care. - Cancel the test appointment after checking. ## Possible problems ### Binom does not use Eka Care data in its replies **What to check:** that the Eka Care status is "Connected" and that the needed actions are ticked (for example "Get Appointment Slots"). **What to do:** tick the actions and click "Save". **How to tell it is resolved:** the message "Allowed actions saved" appears, and in a new conversation Binom replies using Eka Care data. ### "Could not record the request. Please try again." **What to do:** click "Request integration" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom and the integration (Eka Care). **How to tell it is resolved:** the button shows "Requested". ### "The integration is temporarily unavailable - your request has been recorded." Nothing more is needed: the request is saved, and you will get a notification when Eka Care can be connected. ### "Reconnection required" **What it means:** "The service no longer accepts saved access, so the assistant does not use it." **What to do:** open the Eka Care page in [More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), click "Reconnect" and go through the connection window again. **How to tell it is resolved:** the status is "Connected". ### "Could not start the connection. Please try again." **What to do:** click "Connect" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom, the integration (Eka Care) and a screenshot of the message. **How to tell it is resolved:** the "Connect Eka Care" window opens. ### "On a paid plan" instead of the connect button The page will show "Available on a paid plan. Tell us what you need, and we will let you know when it launches." For what each plan includes, see the [plans and subscription pricing](https://app.binomai.com/plans) page, and for how to change your plan, see the guide [how to change or upgrade your plan](https://binomai.com/faq/change-subscription-plan/). After changing your plan, go back to [More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14) and open Eka Care again. ### "You do not have permission to manage this section." **What this means:** only users with the Owner or Admin access level can manage integrations. **What to do:** ask the account owner to give you the Admin access level or to connect Eka Care yourself. More details: [access levels in a team](https://binomai.com/faq/kak-raspredelit-obyazannosti-v-komande-s-pomoshhyu-pyati-urovnej-dostupa-owner-admin-editor-operator-viewer/). **How to tell it's resolved:** after you refresh the page, the integration settings open. If the problem persists, write to support@binomai.com or send "I want to talk to a person" in the chat with [Binom Tutor](https://app.binomai.com/cabinet/binom/binom-tutor-stream). Include the name of the Binom, the integration, and attach a screenshot of the message. ## How to disconnect Eka Care On the Eka Care page, click "Disconnect". The "Disconnect Eka Care?" window will show a warning: "The assistant will lose access to the service. To restore it, you will need to connect the integration again and re-enter the credentials." Confirm, and "Integration disconnected" will appear. ## Other common questions ### Do I need a programmer to integrate Eka Care? No. You request Eka Care in the [Integrations → More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14) section, the Binom team sets up the integration, and then you connect the account yourself and choose the actions. ## What's next - [Chargify integration](https://binomai.com/integrations/chargify-integration/)