--- id: "integration-11984" type: "integration" lang: "en" title: "CrelioHealth Integration: Lab Test Booking and Result Status - CrelioHealth in Binom" url: "https://binomai.com/integrations/creliohealth-integration/" translation_group: "integration-11612" translations: ru: url: "https://binomai.com/ru/integrations/creliohealth-integration/" markdown: "https://binomai.com/ai/ru/integrations/creliohealth-integration.md" uk: url: "https://binomai.com/ua/integrations/creliohealth-integration/" markdown: "https://binomai.com/ai/ua/integrations/creliohealth-integration.md" categories: ["Booking and Calendars"] published: "2026-10-21T12:20:43Z" updated: "2026-10-21T12:49:33Z" --- # CrelioHealth Integration: Lab Test Booking and Result Status - CrelioHealth in Binom *Updated: 21.10.2026, 12:49 UTC* The CrelioHealth integration with Binom takes lab bookings directly in the conversation: the AI employee books a patient for tests or a home visit, reschedules and cancels bookings, and tells the patient when results are ready. CrelioHealth is available on request in the Binom cabinet: Integrations → More integrations → CrelioHealth. ## What Binom can do in CrelioHealth Binom here means your AI employee. Once CrelioHealth is connected, it calls the service's actions when the conversation needs that data. You decide which actions it has access to. In the cabinet, each action is labeled: **read** (Binom only views data), **write**, or **delete** (Binom changes or deletes data in CrelioHealth). | Section | What Binom can view | What Binom can change | | --- | --- | --- | | Appointments | No | Booking with invoicing, confirmation, rescheduling, cancellation | | Home visit | No | Booking a home sample collection, rescheduling | | Patients | No | Registration, changing details | | Invoices | No | Adding tests, payment, cancellation | | Tests and results | Test list, order status, PDF report | Marking sample collection and receipt | ## Can the chatbot book a patient into the lab through CrelioHealth? Yes. Binom lists the available tests ("Vendor Test And Profile") and books the patient with invoicing ("Appointment Booking With Billing") or for a home visit ("Home Collection Booking With Billing"). ## Rescheduling and cancelling an appointment At the patient's request, Binom reschedules the appointment ("Appointment Reschedule") or cancels it ("Appointment Dismiss"). ## Result readiness Binom checks the order status ("Get Order Status") and tells the patient whether the results are ready. ## What access you will need Connection method: API key. The lab token is issued by CrelioHealth during setup, and the API address is unique to your lab. Details for each method are shown in the "Authentication" block on the CrelioHealth page in the cabinet. ## How to get the CrelioHealth integration CrelioHealth is connected on request: first, the Binom team sets up the integration for your account. The general catalog rules are described in the instructions [how to connect a service from "More integrations"](https://binomai.com/faq/connect-service-to-chatbot/). 1. Open [Integrations → More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), enter "CrelioHealth" in the "Search integrations" field, and open the CrelioHealth card. 2. On the "CrelioHealth integration for assistant" page, you will see the message "Integration is available on request. Request it now, and we will set it up for you as a priority." Here, the assistant is your Binom. The "Authentication" block shows which access will be needed, and the "Actions" list shows everything Binom can do in CrelioHealth. 3. Click "Request integration". The message "Request sent. You will receive a notification when the integration becomes available." will appear, and the button will change to "Requested". 4. A Binom setup specialist will contact you. When the integration is ready, a "Connect" button will appear on the CrelioHealth page. 5. Click "Connect," go through the steps in the "Connecting CrelioHealth" window, and click "Done". After "Connecting...", the status will change to "Connected". If the message "Confirmation has not arrived yet. The connection may still complete, so check again in a minute." appears, click "Check again". ## How to choose what Binom can do in CrelioHealth A connected integration does nothing until you allow actions. The workspace says so directly: "Tick the actions the assistant may perform. While nothing is ticked, it has no access to any of them." 1. On the CrelioHealth page, tick the actions you need in the "Actions" list. To find them by name, use the "Filter by actions" field. The counter shows how many are selected. 2. Check the "Ask before changing data" toggle. It is on by default: before any action that writes or deletes data, Binom will describe what it is about to do and wait for your reply. 3. Click "Save". The message "Allowed actions saved" confirms the changes. To start, "Vendor Test And Profile", "Appointment Booking With Billing", "Appointment Reschedule" and "Get Order Status" are enough. Add actions that change or delete data when you are ready to trust Binom with changes in CrelioHealth. ## How to check that the integration works - Start a new chat with your Binom, for example through the [public chat link](https://binomai.com/faq/public-chat-link/), book a test patient, and check the booking in CrelioHealth. - Cancel the test booking after checking. ## Possible problems ### Binom does not use CrelioHealth data in its replies **What to check:** that the CrelioHealth status is "Connected" and the needed actions are ticked (for example "Appointment Booking With Billing"). **What to do:** tick the actions and click "Save". **How to tell it is fixed:** the message "Allowed actions saved" appears, and in a new chat Binom answers using CrelioHealth data. ### "Could not submit the request. Please try again." **What to do:** click "Request integration" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom and the integration (CrelioHealth). **How to tell it is fixed:** the button shows "Requested". ### "Integration temporarily unavailable - your request has been recorded." Nothing else is needed: your request is saved, and you will receive a notification when CrelioHealth can be connected. ### "Reconnection required" **What it means:** "The service no longer accepts saved access, so the assistant does not use it." **What to do:** open the CrelioHealth page in [More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), click "Reconnect" and go through the connection window again. **How to tell it is fixed:** the status shows "Connected". ### "Could not start the connection. Please try again." **What to do:** click "Connect" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom, the integration (CrelioHealth) and a screenshot of the message. **How to tell it is fixed:** the "Connecting CrelioHealth" window opens. ### "On a paid plan" instead of the connect button The page will show "Available on a paid plan. Tell us what you need, and we will let you know when it launches." For what each plan includes, see the [plans and subscription pricing](https://app.binomai.com/plans) page, and for how to change your plan, see the guide [how to change or upgrade your plan](https://binomai.com/faq/change-subscription-plan/). After changing your plan, return to [More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14) and open CrelioHealth again. ### "You do not have permission to manage this section." **What this means:** only users with the Owner or Administrator access level can manage integrations. **What to do:** ask the account owner to give you the Administrator access level or to connect CrelioHealth yourself. More details: [access levels in a team](https://binomai.com/faq/kak-raspredelit-obyazannosti-v-komande-s-pomoshhyu-pyati-urovnej-dostupa-owner-admin-editor-operator-viewer/). **How to tell it's resolved:** after you refresh the page, the integration settings open. If the problem isn't resolved, write to support@binomai.com or, in the chat with [Binom Tutor](https://app.binomai.com/cabinet/binom/binom-tutor-stream), type "I want to talk to a human". Include the name of the Binom, the integration, and attach a screenshot of the message. ## How to disconnect CrelioHealth On the CrelioHealth page, click "Disconnect". The "Disconnect CrelioHealth?" window will show a warning: "The assistant will lose access to the service. To restore it, you will need to reconnect the integration and enter the access details again." Confirm, and the message "Integration disconnected" will appear. ## Other common questions ### Do I need a programmer to integrate CrelioHealth? No. You request CrelioHealth in the [Integrations → More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14) section, the Binom team sets up the integration, and then you connect the account yourself and choose the actions. ## What's next - [hc1 integration](https://binomai.com/integrations/hc1-integration/)