--- id: "integration-11756" type: "integration" lang: "en" title: "Coupa Integration: Purchase Requests and Order Status from Chat. Coupa in Binom" url: "https://binomai.com/integrations/coupa-integration/" translation_group: "integration-11482" translations: ru: url: "https://binomai.com/ru/integrations/coupa-integration/" markdown: "https://binomai.com/ai/ru/integrations/coupa-integration.md" uk: url: "https://binomai.com/ua/integrations/coupa-integration/" markdown: "https://binomai.com/ai/ua/integrations/coupa-integration.md" categories: ["Accounting"] published: "2026-10-21T11:25:27Z" updated: "2026-10-21T11:25:27Z" --- # Coupa Integration: Purchase Requests and Order Status from Chat. Coupa in Binom *Updated: 21.10.2026, 11:25 UTC* The Coupa integration with Binom turns employee requests into purchases: the AI employee creates a purchase requisition, reports the status of the order and the supplier invoice, and helps approve documents. Coupa is available on request in the Binom dashboard: Integrations → More integrations → Coupa. ## What Binom can do in Coupa Binom here refers to your AI employee. Once Coupa is connected, it calls the service's actions when the conversation needs that data. You decide which actions it can use. In the dashboard, each action is labeled: **read** (Binom only looks at the data), **write**, or **delete** (Binom changes or deletes data in Coupa). | Section | What Binom can view | What Binom can change | | --- | --- | --- | | Purchase requisitions | Requisitions | Create, edit, and submit | | Orders | Purchase orders | Create, issue, cancel, close | | Invoices | Supplier invoices | Create, submit, dispute, void | | Approvals | Approvals | Approve and reject | | Suppliers and contracts | Suppliers, contracts, payment terms | Create and edit | | Expenses and budgets | Expense reports, budget lines | Create and edit | ## Can the chatbot create a purchase requisition in Coupa? Yes. The employee describes what needs to be bought, and Binom either creates a requisition ("Create Requisition") or submits it right away ("Update And Submit Requisition"). ## Order and invoice status Binom finds the order ("Get Purchase Order") or the supplier invoice ("Get Invoice") and reports its status. ## What access you will need Connection method: OAuth 2.0 with client keys. Details for each method are shown in the "Authentication" block on the Coupa page in the dashboard. ## How to get the Coupa integration Coupa is available on request: first, the Binom team sets up the integration for your account. The general catalog rules are described in the instructions [how to connect a service from "More integrations"](https://binomai.com/faq/connect-service-to-chatbot/). 1. Open [Integrations → More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), enter "Coupa" in the "Search integrations" field, and open the Coupa card. 2. On the "Coupa integration for assistant" page, you will see the message "Integration is available on request. Request it now, and we will set it up for you on a priority basis." The assistant here is your Binom. The "Authentication" block shows what access you will need, and the "Actions" list shows everything Binom can do in Coupa. 3. Click "Request integration". The message "Request sent. You will receive a notification when the integration is available." appears, and the button changes to "Requested". 4. A Binom setup specialist will contact you. When the integration is ready, a "Connect" button will appear on the Coupa page. 5. Click "Connect", go through the steps in the "Connect Coupa" window, and click "Done". After "Connecting...", the status will change to "Connected". If you see "Confirmation has not arrived yet. The connection may still complete, so check again in a minute.", click "Check again". ## How to choose what Binom can do in Coupa A connected integration does nothing until you allow actions. The dashboard states this clearly: "Select the actions the assistant may call. Until something is selected, it has no access to any action." 1. On the Coupa page, check the actions you need in the "Actions" list. The "Filter by actions" field helps you find them by name. The counter shows how many are selected. 2. Check the "Ask before changing data" toggle. It is on by default: before any write or delete action, Binom will describe what it plans to do and wait for your confirmation. 3. Click "Save". The message "Allowed actions saved" confirms the changes. To get started, "List Requisitions", "Create Requisition", "Get Purchase Order" and "Get Invoice" are enough. Add write and delete actions when you are ready to let Binom make changes in Coupa. ## How to check that the integration works - Start a new chat with your Binom, for example through the [public chat link](https://binomai.com/faq/public-chat-link/), and describe a test purchase. Check the requisition in Coupa. - Delete the test requisition after checking. ## Possible problems ### Binom does not use Coupa data in its answers **What to check:** that the Coupa status is "Connected" and that the needed actions are checked (for example "Create Requisition"). **What to do:** check the actions and click "Save". **How to tell it is resolved:** the message "Allowed actions saved" appears, and in a new chat Binom answers using Coupa data. ### "Could not save the request. Please try again." **What to do:** click "Request integration" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom and the integration (Coupa). **How to tell it is resolved:** the button shows "Requested". ### "Integration is temporarily unavailable - your request has been saved." Nothing else is needed: the request is saved, and you will receive a notification when Coupa can be connected. ### "Reconnection required" **What it means:** "The service no longer accepts saved access, so the assistant does not use it." **What to do:** open the Coupa page in [More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), click "Reconnect" and go through the connection window again. **How to tell it is resolved:** the status shows "Connected". ### "Could not start the connection. Please try again." **What to do:** click "Connect" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom, the integration (Coupa) and a screenshot of the message. **How to tell it is resolved:** the "Connect Coupa" window opens. ### "On a paid plan" instead of the connect button The page will show "Available on a paid plan. Tell us what you need, and we will let you know when it launches." For what is included in each plan, see the [plans and subscription pricing](https://app.binomai.com/plans) page, and for how to change your plan, see the guide [how to change or upgrade your plan](https://binomai.com/faq/change-subscription-plan/). After changing your plan, return to [More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14) and open Coupa again. ### "You do not have permission to manage this section." **What this means:** only users with the Owner or Administrator access level can manage integrations. **What to do:** ask the account owner to give you the Administrator access level or to connect Coupa yourself. More details: [access levels in a team](https://binomai.com/faq/kak-raspredelit-obyazannosti-v-komande-s-pomoshhyu-pyati-urovnej-dostupa-owner-admin-editor-operator-viewer/). **How to tell it's resolved:** after you refresh the page, the integration settings open. If the problem persists, write to support@binomai.com or send "I want to talk to a person" in the chat with [Binom Tutor](https://app.binomai.com/cabinet/binom/binom-tutor-stream). Include the name of your Binom, the integration, and attach a screenshot of the message. ## How to disconnect Coupa On the Coupa page, click "Disconnect". The "Disconnect Coupa?" dialog will show a warning: "The assistant will lose access to the service. To restore it, you will need to connect the integration again and re-enter the credentials." Confirm, and the message "Integration disconnected" will appear. ## Other common questions ### Can Binom approve a document in Coupa? Yes, with the actions "Approve Approval" and "Reject Approval". Turn them on deliberately and keep "Ask before changing data" enabled. ### Do I need a developer to integrate Coupa? No. You request Coupa in the [Integrations → More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14) section, the Binom team sets up the integration, and then you connect the account yourself and choose the actions. ## What's next - [ApprovalMax integration](https://binomai.com/integrations/approvalmax-integration/) - [Bill.com integration](https://binomai.com/integrations/bill-com-integration/)