--- id: "integration-11460" type: "integration" lang: "en" title: "Brevo Integration: Emails, WhatsApp and Contacts from Conversations - Brevo in Binom" url: "https://binomai.com/integrations/brevo-integration/" translation_group: "integration-11386" translations: ru: url: "https://binomai.com/ru/integrations/brevo-integration/" markdown: "https://binomai.com/ai/ru/integrations/brevo-integration.md" uk: url: "https://binomai.com/ua/integrations/brevo-integration/" markdown: "https://binomai.com/ai/ua/integrations/brevo-integration.md" categories: ["Email Marketing"] published: "2026-10-21T10:42:24Z" updated: "2026-10-21T12:50:03Z" --- # Brevo Integration: Emails, WhatsApp and Contacts from Conversations - Brevo in Binom *Updated: 21.10.2026, 12:50 UTC* Brevo integration with Binom links your conversations with your email campaigns: the AI employee creates a contact, sends the client an email based on a template, and sends a WhatsApp message via Brevo. The client immediately receives a confirmation or materials, and the contact lands in your Brevo database. Brevo is available on request in the Binom dashboard: Integrations → More integrations → Brevo. ## What Binom can do in Brevo Binom here refers to your AI employee. After Brevo is connected, it calls the service's actions when a conversation needs that data. You decide which actions it can use. In the dashboard, each action is labeled: **read** (Binom only views data), **write** or **delete** (Binom changes or deletes data in Brevo). | Section | What Binom can view | What Binom can change | | --- | --- | --- | | Contacts | A contact by email or ID | Create, update, delete a contact | | Lists | None | Create a list | | Emails | Transactional email templates | Send a transactional email, create and edit templates | | Campaigns | None | Create an email campaign | | WhatsApp | None | Send a transactional message, create and send a WhatsApp campaign | ## Email to the client after a conversation Yes. Using the "Send Transactional Email" action, Binom sends the client an email, for example with a confirmation or materials from the conversation. It is convenient to keep email texts in Brevo templates: Binom can see the list of templates ("Get The List Of Email Templates"). ## Contacts from chat in your Brevo database Binom checks whether a contact exists ("Get Contact"), and creates a new one ("Create Contact") or updates an existing one ("Update Contact"). This way, clients from chats end up in your database without manual exports. ## WhatsApp message via Brevo Yes, using the "Send WhatsApp Message" action for transactional messages. This is an outgoing message to the client. If you want Binom to receive and handle conversations in WhatsApp, connect the channel: [how to connect an AI employee to messengers](https://binomai.com/faq/kak-podklyuchit-ii-sotrudnika-k-telegram-whatsapp-instagram-i-facebook/). ## How to get the Brevo integration Brevo is available on request: first, the Binom team sets up the integration for your account. The general catalog rules are described in the guide [how to connect a service from "More integrations"](https://binomai.com/faq/connect-service-to-chatbot/). 1. Open [Integrations → More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), enter "Brevo" in the "Search integrations" field, and open the Brevo card. 2. The "Brevo integration for assistant" page shows the message "Integration is available on request. Request it now, and we will set it up for you on a priority basis." Assistant here means your Binom. The "Authentication" block shows what access will be needed, and the "Actions" list shows everything Binom can do in Brevo. 3. Click "Request integration". The message "Request sent. You will receive a notification when the integration is available." appears, and the button changes to "Requested". 4. A Binom setup specialist will contact you. When the integration is ready, a "Connect" button appears on the Brevo page. 5. Click "Connect", go through the steps in the "Connecting Brevo" window, and click "Done". After "Connecting...", the status changes to "Connected". If the message "Confirmation has not arrived yet. The connection may still complete, so check again in a minute." appears, click "Check again". ## How to choose what Binom can do in Brevo A connected integration does nothing until you allow actions. The dashboard states this directly: "Tick the actions that the assistant may trigger. Until something is ticked, it has no access to any of them." 1. On the Brevo page, tick the actions you need in the "Actions" list. The "Filter actions" field helps you find them by name. The counter shows how many are selected. 2. Check the "Ask before changing data" toggle. It is on by default: before any write or delete action, Binom will describe what it intends to do and wait for your reply. 3. Click "Save". The message "Allowed actions saved" confirms your changes. To start, "Get Contact", "Create Contact" and "Send Transactional Email" are enough. Add update and delete actions when you are ready to let Binom make changes in Brevo. ## How to check that the integration works - Start a new conversation with your Binom, for example through the [public chat link](https://binomai.com/faq/public-chat-link/), leave a test email address, and ask it to send you materials. Then check the email and the contact in Brevo. - Delete the test contact after checking. ## Possible issues ### Binom does not use Brevo data in its answers **What to check:** that the Brevo status is "Connected" and that the needed actions are ticked (for example, "Send Transactional Email"). **What to do:** tick the actions and click "Save". **How to tell it is resolved:** the message "Allowed actions saved" appears, and in a new conversation Binom answers using Brevo data. ### "Could not save the request. Please try again." **What to do:** click "Request integration" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom and the integration (Brevo). **How to tell it is resolved:** the button shows "Requested". ### "Integration temporarily unavailable - your request has been recorded." Nothing else is needed: the request is saved, and you will receive a notification when Brevo can be connected. ### "Reconnect required" **What this means:** "The service no longer accepts saved access, so the assistant does not use it." **What to do:** open the Brevo page under [More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), click "Reconnect", and go through the connection window again. **How to tell it is resolved:** the status shows "Connected". ### "Could not start the connection. Please try again." **What to do:** click "Connect" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom, the integration (Brevo), and a screenshot of the message. **How to tell it is resolved:** the "Connect Brevo" window opens. ### "Available on a paid plan" instead of the connect button The page will show "Available on a paid plan. Tell us what you need, and we will let you know when it launches." For what each plan includes, see the [subscription plans and pricing](https://app.binomai.com/plans) page. For how to switch plans, see the guide [how to change or upgrade your plan](https://binomai.com/faq/change-subscription-plan/). After changing your plan, return to [More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14) and open Brevo again. ### "You do not have permission to manage this section." **What this means:** only users with the Owner or Admin access level can manage integrations. **What to do:** ask the account owner to give you the Admin access level or to connect Brevo yourself. More: [team access levels](https://binomai.com/faq/kak-raspredelit-obyazannosti-v-komande-s-pomoshhyu-pyati-urovnej-dostupa-owner-admin-editor-operator-viewer/). **How to tell it's resolved:** after you refresh the page, the integration settings open. If the problem persists, write to support@binomai.com or send "I want to talk to a human" in the chat with [Binom Tutor](https://app.binomai.com/cabinet/binom/binom-tutor-stream). Include the name of your Binom, the integration, and attach a screenshot of the message. ## How to disconnect Brevo On the Brevo page, click "Disable". The "Disable Brevo?" window will show a warning: "The assistant will lose access to the service. To restore it, you will need to reconnect the integration and enter the credentials again." Confirm, and "Integration disabled" will appear. ## Other common questions ### Do I need a developer to integrate Brevo? No. You request Brevo in [Integrations → More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), the Binom team sets up the integration, and then you connect the account yourself and choose the actions. ## What's next - [Chatbot for BigCommerce: orders and consultations](https://binomai.com/integrations/bigcommerce-integration/) - [SMS to customers via Twilio](https://binomai.com/integrations/twilio-sms-integration/) - [How to connect an AI employee to messengers](https://binomai.com/faq/kak-podklyuchit-ii-sotrudnika-k-telegram-whatsapp-instagram-i-facebook/) --- ## Updated on 21.10.26 The Brevo integration with Binom links conversations with your email campaigns: the AI employee creates a contact, sends the client an email based on a template and a WhatsApp message through Brevo. The client immediately receives a confirmation or materials, and the contact is added to your Brevo database. Brevo is available on request in the Binom dashboard: Integrations → More integrations → Brevo. ## What Binom can do in Brevo Here, Binom refers to your AI employee. Once Brevo is connected, it calls the service's actions when the conversation requires that data. You decide which actions it can use. In the dashboard, each action is labeled: **read** (Binom only views data), **write** or **delete** (Binom changes or deletes data in Brevo). | Section | What Binom can view | What Binom can change | | --- | --- | --- | | Contacts | Contacts, search by email or ID, attributes, lists | Create, edit, delete a contact, create and edit lists | | Emails | Transactional email templates, senders | Send a transactional email, create and edit templates | | Campaigns | Email and SMS campaigns with statistics | Create and edit email and SMS campaigns | | WhatsApp | WhatsApp templates | Transactional message, template, create and send a campaign | | CRM | Deals, pipelines, companies, tasks, notes | Create and edit deals, companies, tasks and notes | | Store | Products | Create or update a product, change order status | ## Email to the client after the conversation Yes. With the action "Send Transactional Email", Binom sends the client an email, for example with a confirmation or materials from the conversation. It is convenient to keep email texts in Brevo templates: Binom sees the list of templates ("Get The List Of Email Templates"). ## Contacts from the chat in the Brevo database Binom checks whether a contact exists ("Get Contact"), then creates a new one ("Create Contact") or updates an existing one ("Update Contact"). This way, customers from chats end up in your database without manual exports. ## Deal and task in Brevo CRM If you manage sales in Brevo, after a conversation Binom creates a deal ("Create Deal") at the right pipeline stage ("List Pipelines"), a task for the manager ("Create Task"), and a note summarizing the conversation ("Create Note"). ## WhatsApp message via Brevo Yes, use the "Send WhatsApp Message" action for transactional messages. This is an outgoing message to the customer. If you want Binom to receive and handle conversations in WhatsApp, connect the channel: [how to connect an AI employee to messengers](https://binomai.com/faq/kak-podklyuchit-ii-sotrudnika-k-telegram-whatsapp-instagram-i-facebook/). ## What access you will need Connection method: API key. The key gives full access to the account, so store it like a password. Details for each method are shown in the "Authentication" block on the Brevo page in your account. ## How to get the Brevo integration Brevo is connected on request: first, the Binom team sets up the integration for your account. General catalog rules are described in the guide [how to connect a service from "More integrations"](https://binomai.com/faq/connect-service-to-chatbot/). 1. Open [Integrations → More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), enter "Brevo" in the "Search integrations" field, and open the Brevo card. 2. On the "Brevo integration for assistant" page, you will see the message "The integration is available on request. Request it now, and we will set it up for you as a priority." The assistant here is your Binom. The "Authentication" block shows which access you will need, and the "Actions" list shows everything Binom can do in Brevo. 3. Click "Request integration". The message "Request sent. You will receive a notification when the integration is available." appears, and the button changes to "Requested". 4. A Binom setup specialist will contact you. When the integration is ready, a "Connect" button will appear on the Brevo page. 5. Click "Connect", go through the steps in the "Connect Brevo" window, and click "Done". After "Connecting...", the status will change to "Connected". If you see "Confirmation has not arrived yet. The connection may still complete, so check again in a minute.", click "Check again". ## How to choose what Binom can do in Brevo A connected integration does nothing until you allow actions. The account page states this clearly: "Select the actions the assistant may trigger. Until something is selected, it has no access to any of them." 1. On the Brevo page, tick the actions you need in the "Actions" list. The "Filter actions" field helps you find them by name. The counter shows how many are selected. 2. Check the "Ask before changing data" toggle. It is on by default: before any action that writes or deletes data, Binom will describe what it plans to do and wait for your response. 3. Click "Save". The message "Allowed actions saved" confirms the changes. To get started, "Get Contact", "Create Contact", and "Send Transactional Email" are enough. Add update and delete actions when you are ready to let Binom make changes in Brevo. ## How to check that the integration works - Start a new conversation with your Binom, for example through a [public chat link](https://binomai.com/faq/public-chat-link/), leave a test email and ask it to send materials. Check the email and the contact in Brevo. - Delete the test contact after checking. ## Possible problems ### Binom does not use Brevo data in its answers **What to check:** that the Brevo status is "Connected" and that the needed actions are ticked (for example "Send Transactional Email"). **What to do:** tick the actions and click "Save". **How to tell it's fixed:** the message "Allowed actions saved" appears, and in a new conversation Binom answers using Brevo data. ### "Could not save the request. Please try again." **What to do:** click "Request integration" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom and the integration (Brevo). **How to tell it's fixed:** the button shows "Requested". ### "Integration is temporarily unavailable - your request has been saved." Nothing else is needed: the request is saved, and you will get a notification when Brevo can be connected. ### "Reconnection required" **What this means:** "The service no longer accepts saved access, so the assistant does not use it." **What to do:** open the Brevo page under [More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), click "Reconnect" and go through the connection window again. **How to tell it's fixed:** the status shows "Connected". ### "Could not start the connection. Please try again." **What to do:** click "Connect" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom, the integration (Brevo) and a screenshot of the message. **How to tell it's fixed:** the "Connect Brevo" window opens. ### "On a paid plan" instead of the connect button The page will show "Available on a paid plan. Tell us what you need, and we will let you know when it launches." For what is included in each plan, see the [plans and subscription pricing](https://app.binomai.com/plans) page, and for how to change your plan, see the guide [how to change or upgrade your plan](https://binomai.com/faq/change-subscription-plan/). After changing your plan, return to [More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14) and open Brevo again. ### "You do not have permission to manage this section." **What this means:** only users with the Owner or Admin access level can manage integrations. **What to do:** ask the account owner to give you the Admin access level or to connect Brevo yourself. More details: [access levels in a team](https://binomai.com/faq/kak-raspredelit-obyazannosti-v-komande-s-pomoshhyu-pyati-urovnej-dostupa-owner-admin-editor-operator-viewer/). **How to tell it's fixed:** after refreshing the page, the integration settings open. If the problem is not resolved, write to support@binomai.com or send "I want to talk to a person" in the [Tutor](https://app.binomai.com/cabinet/binom/binom-tutor-stream) chat. Include the name of your Binom, the integration and a screenshot of the message. ## How to disconnect Brevo On the Brevo page, click "Disconnect". The "Disconnect Brevo?" window will show a warning: "The assistant will lose access to the service. To restore it, the integration will need to be connected again and the access details entered again." Confirm, and the message "Integration disconnected" will appear. ## Common questions ### Do I need a developer to integrate Brevo? No. You request Brevo in the [Integrations → More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14) section, the Binom team sets up the integration, and then you connect the account yourself and choose the actions. ## What's next - [Chatbot for BigCommerce: orders and consultations](https://binomai.com/integrations/bigcommerce-integration/) - [SMS to customers via Twilio](https://binomai.com/integrations/twilio-sms-integration/) - [How to connect an AI employee to messengers](https://binomai.com/faq/kak-podklyuchit-ii-sotrudnika-k-telegram-whatsapp-instagram-i-facebook/) --- ## Updated on 21.10.26 The Brevo integration with Binom connects conversations with your email campaigns: the AI employee creates a contact, sends the client an email based on a template, and a message via WhatsApp through Brevo. The client immediately receives a confirmation or materials, and the contact is added to your Brevo database. Brevo is available on request in the Binom dashboard: Integrations → More integrations → Brevo. ## What Binom can do in Brevo Here, Binom refers to your AI employee. After Brevo is connected, it calls the service's actions when the conversation needs that data. You decide which actions are available to it. In the dashboard, each action is marked: **read** (Binom only views data), **write** or **delete** (Binom changes or deletes data in Brevo). | Section | What Binom can view | What Binom can change | | --- | --- | --- | | Contacts | Contacts, search by email or ID, attributes, lists | Create, edit, delete a contact, create and edit lists | | Emails | Transactional email templates, senders | Send a transactional email, create and edit templates | | Campaigns | Email and SMS campaigns with statistics | Create and edit email and SMS campaigns | | WhatsApp | WhatsApp templates | Transactional message, template, create and send a campaign | | CRM | Deals, pipelines, companies, tasks, notes | Create and edit deals, companies, tasks and notes | | Store | Products | Create or update a product, change order status | ## Email to the client after the conversation Yes. Using the "Send Transactional Email" action, Binom sends the client an email, for example with a confirmation or materials from the conversation. It is convenient to keep email texts in Brevo templates: Binom can see the list of templates ("Get The List Of Email Templates"). ## Contacts from chat in the Brevo database Binom checks whether a contact exists ("Get Contact"), and creates a new one ("Create Contact") or updates an existing one ("Update Contact"). This way, clients from chats are added to your database without manual exports. ## Deal and task in Brevo CRM If you manage sales in Brevo, after the conversation Binom creates a deal ("Create Deal") at the right pipeline stage ("List Pipelines"), a task for the manager ("Create Task"), and a note with the essence of the conversation ("Create Note"). ## WhatsApp message via Brevo Yes, using the "Send WhatsApp Message" action for transactional messages. This is an outgoing message to the client. If you want Binom to receive and handle conversations in WhatsApp, connect the channel: [how to connect the AI employee to messengers](https://binomai.com/faq/kak-podklyuchit-ii-sotrudnika-k-telegram-whatsapp-instagram-i-facebook/). ## What access you will need Connection method: API key. The key gives full access to the account, so store it like a password. Details for each method are shown in the "Authentication" block on the Brevo page in the dashboard. ## How to get the Brevo integration Brevo is connected on request: first, the Binom team sets up the integration for your account. General catalog rules are described in the instructions [how to connect a service from "More integrations"](https://binomai.com/faq/connect-service-to-chatbot/). 1. Open [Integrations → More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), type "Brevo" in the "Search integrations" field, and open the Brevo card. 2. The "Brevo integration for assistant" page will show the message "Integration available on request. Request it now, and we'll set it up for you as a priority." The assistant here is your Binom. The "Authentication" block shows what access will be needed, and the "Actions" list shows everything Binom can do in Brevo. 3. Click "Request integration". "Request sent. You'll get a notification when the integration is available." will appear, and the button will change to "Requested". 4. A Binom setup specialist will contact you. When the integration is ready, a "Connect" button will appear on the Brevo page. 5. Click "Connect", go through the steps in the "Connect Brevo" window, and click "Done". After "Connecting...", the status will change to "Connected". If you see "Confirmation hasn't arrived yet. The connection may still complete. Check again in a minute.", click "Check again". ## How to choose what Binom can do in Brevo A connected integration does nothing until you allow actions. The dashboard states this clearly: "Select the actions the assistant can trigger. Until something is selected, it has access to none of them." 1. On the Brevo page, tick the actions you need in the "Actions" list. The "Filter actions" field helps you find them by name. The counter shows how many are selected. 2. Check the "Ask before changing data" toggle. It is on by default: before any write or delete action, Binom will describe what it is about to do and wait for your reply. 3. Click "Save". The message "Allowed actions saved" confirms the changes. To get started, "Get Contact", "Create Contact" and "Send Transactional Email" are enough. Add update and delete actions when you are ready to trust Binom with changes in Brevo. ## How to check that the integration works - Start a new conversation with your Binom, for example through a [public chat link](https://binomai.com/faq/public-chat-link/), leave a test email, and ask it to send you materials. Check the email and the contact in Brevo. - Delete the test contact after checking. ## Possible problems ### Binom does not use Brevo data in its answers **What to check:** the Brevo status is "Connected", and the needed actions are selected (for example "Send Transactional Email"). **What to do:** select the actions and click "Save". **How to tell it's resolved:** "Allowed actions saved" appears, and in a new conversation Binom answers using Brevo data. ### "Couldn't record the request. Please try again." **What to do:** click "Request integration" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom and the integration (Brevo). **How to tell it's resolved:** the button shows "Requested". ### "Integration is temporarily unavailable. Your request has been recorded." Nothing else is needed: the request is saved, and you will get a notification when Brevo can be connected. ### "Reconnection required" **What this means:** "The service no longer accepts saved access credentials, so the assistant does not use them." **What to do:** open the Brevo page in [More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), click "Reconnect" and go through the connection window again. **How to tell it's fixed:** the status shows "Connected". ### "Couldn't start the connection. Please try again." **What to do:** click "Connect" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom, the integration (Brevo) and a screenshot of the message. **How to tell it's fixed:** the "Connect Brevo" window opens. ### "On a paid plan" instead of the connect button The page will show "Available on a paid plan. Tell us what you need, and we will let you know when it launches." For what each plan includes, see the [plans and subscription pricing](https://app.binomai.com/plans) page, and for how to change your plan, see the guide [how to change or upgrade your plan](https://binomai.com/faq/change-subscription-plan/). After changing your plan, return to [More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14) and open Brevo again. ### "You don't have permission to manage this section." **What this means:** only users with the Owner or Admin access level can manage integrations. **What to do:** ask the account owner to give you the Admin access level or to connect Brevo themselves. More details: [access levels in a team](https://binomai.com/faq/kak-raspredelit-obyazannosti-v-komande-s-pomoshhyu-pyati-urovnej-dostupa-owner-admin-editor-operator-viewer/). **How to tell it's fixed:** after refreshing the page, the integration settings open. If the problem is not resolved, write to support@binomai.com or send "I want to talk to a person" in the chat with [Binom Tutor](https://app.binomai.com/cabinet/binom/binom-tutor-stream). Include the name of your Binom, the integration and a screenshot of the message. ## How to disconnect Brevo On the Brevo page, click "Disconnect". The "Disconnect Brevo?" window will show a warning: "The assistant will lose access to the service. To restore it, you will need to connect the integration again and re-enter the access credentials." Confirm, and "Integration disconnected" will appear. ## Other common questions ### Do I need a developer to integrate Brevo? No. You request Brevo in [Integrations → More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), the Binom team sets up the integration, and then you connect the account yourself and choose the actions. ## What's next - [Chatbot for BigCommerce: orders and consultations](https://binomai.com/integrations/bigcommerce-integration/) - [SMS to customers via Twilio](https://binomai.com/integrations/twilio-sms-integration/) - [How to connect an AI employee to messengers](https://binomai.com/faq/kak-podklyuchit-ii-sotrudnika-k-telegram-whatsapp-instagram-i-facebook/)