--- id: "integration-11736" type: "integration" lang: "en" title: "Chatbot for Adobe Commerce (Magento): orders, stock and promo codes, integrated with Binom" url: "https://binomai.com/integrations/adobe-commerce-chatbot-integration/" translation_group: "integration-11472" translations: ru: url: "https://binomai.com/ru/integrations/adobe-commerce-chatbot-integration/" markdown: "https://binomai.com/ai/ru/integrations/adobe-commerce-chatbot-integration.md" uk: url: "https://binomai.com/ua/integrations/adobe-commerce-chatbot-integration/" markdown: "https://binomai.com/ai/ua/integrations/adobe-commerce-chatbot-integration.md" categories: ["Online Stores"] published: "2026-10-21T11:20:55Z" updated: "2026-10-21T12:49:44Z" --- # Chatbot for Adobe Commerce (Magento): orders, stock and promo codes, integrated with Binom *Updated: 21.10.2026, 12:49 UTC* The Binom chatbot for Adobe Commerce (Magento) answers customers using store data: products, warehouse stock, orders and shipments. The AI employee can also add a comment to an order, cancel it, and issue a promo code. Adobe Commerce is available on request in the Binom dashboard: Integrations → More integrations → Adobe Commerce. ## What Binom can do in Adobe Commerce Binom here refers to your AI employee. Once Adobe Commerce is connected, it calls the service's actions when a conversation needs that data. You decide which actions are available to it. In the dashboard, each action is labeled: **read** (Binom only views data), **write** or **delete** (Binom changes or deletes data in Adobe Commerce). | Section | What Binom can view | What Binom can change | | --- | --- | --- | | Products | Products, search by SKU, categories | Creating and editing products and categories | | Stock | Product availability, stock by warehouse | Changing warehouse stock levels | | Orders | Orders with filters, shipments, invoices, returns | Order comment, cancellation, shipment with tracking number, invoice, return | | Customers | Customers and groups | Creating and editing | | Promotions | Cart price rules, promo codes | Creating rules, generating promo codes | | Store | Websites, store views, taxes, CMS pages | No | ## Can the chatbot check an order status in Magento? Yes. Binom finds an order ("Get Order") and its shipments ("List Shipments") and reports the status and delivery details. ## Product availability in warehouses Binom finds a product by SKU ("Get Product By SKU") and checks availability ("Get Stock Status") or stock by warehouse ("List Source Items"). ## A promo code for a customer If you have a cart price rule with automatic code generation set up, Binom creates a personal promo code ("Generate Coupons") and mentions it in the conversation. ## What access you will need Connection method: store administrator credentials. Details for each method are shown in the "Authentication" block on the Adobe Commerce page in the dashboard. ## How to get the Adobe Commerce integration Adobe Commerce is connected on request: first, the Binom team sets up the integration for your account. General catalog rules are described in the instructions [how to connect a service from "More integrations"](https://binomai.com/faq/connect-service-to-chatbot/). 1. Open [Integrations → More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), enter "Adobe Commerce" in the "Search integrations" field, and open the Adobe Commerce card. 2. The Adobe Commerce integration page for the assistant will show the message "Integration available on request. Request it now, and we will set it up for you as a priority." The assistant here is your Binom. The "Authentication" section shows what access will be needed, and the "Actions" list shows everything Binom can do in Adobe Commerce. 3. Click "Request integration". You will see "Request sent. You will be notified when the integration is available.", and the button will change to "Requested". 4. A Binom setup specialist will contact you. When the integration is ready, a "Connect" button will appear on the Adobe Commerce page. 5. Click "Connect", go through the steps in the "Connect Adobe Commerce" window, and click "Done". After "Connecting...", the status will change to "Connected". If you see "Confirmation has not arrived yet. The connection may still complete. Check again in a minute.", click "Check again". ## How to choose what Binom can do in Adobe Commerce A connected integration does nothing until you allow actions. The dashboard states this clearly: "Select the actions the assistant may call. Until something is selected, it has access to none of them." 1. On the Adobe Commerce page, check the actions you need in the "Actions" list. To find them by name, use the "Filter actions" field. The counter shows how many are selected. 2. Review the "Ask before changing data" toggle. It is on by default: before any write or delete action, Binom will describe what it is about to do and wait for your reply. 3. Click "Save". The message "Allowed actions saved" confirms your changes. To get started, "List Products", "Get Order", "List Shipments" and "Get Stock Status" are enough. Add write and delete actions when you are ready to trust Binom with changes in Adobe Commerce. ## How to check that the integration works - Start a new conversation with your Binom, for example through a [public chat link](https://binomai.com/faq/public-chat-link/), ask about a real order, and compare the status with Magento. - Ask about product availability and compare the answer with your stock levels. ## Possible problems ### Binom does not use Adobe Commerce data in its answers **What to check:** the Adobe Commerce status is "Connected", and the needed actions are selected (for example, "Get Order"). **What to do:** select the actions and click "Save". **How to tell it is resolved:** the message "Allowed actions saved" appears, and in a new conversation Binom answers using Adobe Commerce data. ### "Could not record the request. Please try again." **What to do:** click "Request integration" again. If the message keeps appearing, write to support@binomai.com with the name of your Binom and the integration (Adobe Commerce). **How to tell it is resolved:** the button shows "Requested". ### "Integration temporarily unavailable - your request has been recorded." Nothing else is needed: your request is saved, and you will be notified when Adobe Commerce can be connected. ### "Reconnection required" **What this means:** "The service no longer accepts saved access details, so the assistant no longer uses them." **What to do:** open the Adobe Commerce page under [More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), click "Reconnect" and go through the connection window again. **How to tell it's fixed:** the status shows "Connected". ### "Couldn't start the connection. Please try again." **What to do:** click "Connect" again. If the message appears again, write to support@binomai.com with the name of your Binom, the integration (Adobe Commerce) and a screenshot of the message. **How to tell it's fixed:** the "Connect Adobe Commerce" window opens. ### "On a paid plan" instead of the connect button The page will show "Available on a paid plan. Tell us what you need, and we'll let you know when it launches." For what each plan includes, see the [plans and subscription pricing](https://app.binomai.com/plans) page. For how to change your plan, see the guide [how to change or upgrade your plan](https://binomai.com/faq/change-subscription-plan/). After changing your plan, go back to [More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14) and open Adobe Commerce again. ### "You don't have permission to manage this section." **What this means:** only users with the Owner or Admin access level can manage integrations. **What to do:** ask the account owner to give you the Admin access level or to connect Adobe Commerce themselves. More details: [access levels in a team](https://binomai.com/faq/kak-raspredelit-obyazannosti-v-komande-s-pomoshhyu-pyati-urovnej-dostupa-owner-admin-editor-operator-viewer/). **How to tell it's fixed:** after refreshing the page, the integration settings open. If the problem isn't resolved, write to support@binomai.com or send "I want to talk to a person" in the chat with [Binom Tutor](https://app.binomai.com/cabinet/binom/binom-tutor-stream). Include the name of your Binom, the integration and a screenshot of the message. ## How to disconnect Adobe Commerce On the Adobe Commerce page, click "Disconnect". The "Disconnect Adobe Commerce?" window will show a warning: "The assistant will lose access to the service. To restore it, the integration will need to be connected again and the access details entered again." Confirm, and "Integration disconnected" will appear. ## Other common questions ### Can Binom cancel an order in Adobe Commerce? Yes, with the "Cancel Order" action. If "Ask before changing data" is turned on, the cancellation is carried out after you confirm. ### Do I need a developer to set up the Adobe Commerce integration? No. You request Adobe Commerce under [Integrations → More integrations](https://app.binomai.com/cabinet/binom/integrations?tab=14), the Binom team sets up the integration, and then you connect the account yourself and choose the actions. ## What's next - [How to connect a product catalog](https://binomai.com/faq/how-to-connect-the-product-catalog/) - [Clover integration: cash register and orders](https://binomai.com/integrations/clover-integration/) - [Binom Online Seller: AI seller for online stores](https://binomai.com/ru/internet-prodavecz/)