--- id: "faq-9038" type: "faq" lang: "en" title: "What to do if the company does not have an automated catalog - can product data be uploaded manually or via a spreadsheet?" url: "https://binomai.com/faq/what-to-do-if-the-company-does-not-have-an-automated-catalog-can-product-data-be-uploaded-manually-or-via-a-spreadsheet/" translation_group: "faq-8827" translations: ru: url: "https://binomai.com/ru/faq/chto-delat-esli-u-kompanii-net-avtomatizirovannogo-kataloga-mozhno-li-zagruzit-dannye-o-tovarah-vruchnuyu-ili-cherez-tabliczu/" markdown: "https://binomai.com/ai/ru/faq/chto-delat-esli-u-kompanii-net-avtomatizirovannogo-kataloga-mozhno-li-zagruzit-dannye-o-tovarah-vruchnuyu-ili-cherez-tabliczu.md" uk: url: "https://binomai.com/ua/faq/shho-robyty-yakshho-u-kompaniyi-nemaye-avtomatyzovanogo-katalogu-chy-mozhna-zavantazhyty-dani-pro-tovary-vruchnu-abo-cherez-tablyczyu/" markdown: "https://binomai.com/ai/ua/faq/shho-robyty-yakshho-u-kompaniyi-nemaye-avtomatyzovanogo-katalogu-chy-mozhna-zavantazhyty-dani-pro-tovary-vruchnu-abo-cherez-tablyczyu.md" published: "2026-07-20T13:23:20Z" updated: "2026-10-19T17:27:56Z" --- # What to do if the company does not have an automated catalog - can product data be uploaded manually or via a spreadsheet? *Updated: 19.10.2026, 17:27 UTC* If you don't have an automated catalog, you can upload data manually or via a spreadsheet (CSV): - **Manual entry:** Available on the **Free** plan (up to 100 products). You manually add descriptions, images, and links for each item. - **Upload via CSV (spreadsheet):** Supported on **Basic** plans and higher. This is the optimal option for small catalogs or infrequent updates. - **How to do it:** In the **Price Lists** section, you can download a ready-made CSV template with columns: `id`, `title`, `description`, `price`, `category`, `brand`, `url`, `image_url`. Once filled out, simply upload the file back into the system. - **Flexibility:** When re-uploading a CSV, the system checks products by ID: existing data is updated, and new products are added to the database. To train the AI employee, you can also use documents (PDF, DOCX) or simply provide links to product pages on your website. --- ## Updated on 19.10.26 If you don't have an automated catalog, you can upload your data **manually** or via a **table (CSV)**: - **Manual entry:** You add the description, images and links for each item yourself. - **CSV (table) upload:** This is the best option for small catalogs or infrequent updates. - **How to do it:** In the **Price Lists** section, you can download a ready-made CSV template with these columns: *id, title, description, price, category, brand, url, image_url*. Once you fill it in, simply upload the file back into the system. - **Flexibility:** When you upload a CSV again, the system checks items by ID: existing data is updated, and new items are added to the database. To train your AI employee, you can also use **documents (PDF, DOCX)** or simply **links to product pages** on your website. ## How to upload a price list for the chatbot via CSV 1. Open [Price Lists](https://app.binomai.com/cabinet/binom/prices) in the left menu of your account. 2. Click "CSV Template" and fill in the downloaded table: one row per item. Be sure to fill in `title` (name) and `price`; enter links in `url` and `image_url` in full, starting with https://. The `currency` column is optional. 3. Save the table in CSV format: up to 10,000 rows and 30 MB per file. 4. Click "Upload CSV file" and select the file. The price list will appear in the list of sources with the status "Pending" or "Processing", then "Processed". 5. Items will appear in the "Items" table. Processing can take several hours; check Binom's answers in a new chat. When you upload again, matching items are updated, new items are added, and items missing from the new file are **not deleted**. Delete them manually in the "Items" table. If your account shows an error with a row number, see [CSV price list upload errors and how to fix them](https://binomai.com/faq/oshibki-zagruzki-csv-prajs-lista/). For what your plan includes, see the [plans and subscription prices](https://app.binomai.com/plans) page. ## How to add an item manually 1. In [Price Lists](https://app.binomai.com/cabinet/binom/prices), click "Add price item". The "Add new item" window will open. 2. Fill in "ID", "Name", "Description" and "Price"; without them the item won't be saved ("Please fill in ID, name, description and price."). Optionally, enter "Currency", "Category", "Brand" and the item page "URL". 3. Add a photo with the "Upload image" button (JPG or PNG), or paste an "Image link". 4. Click "Save": the item will appear in the "Items" table. To edit an item, open its product page, download it as CSV or delete it, use the menu in its row: "Edit", "Open product page", "Download CSV". ## Frequently asked ### How do I load items into the chatbot if my catalog changes often? Connect a product feed with daily sync: [automatic updates via RSS or Google Merchant](https://binomai.com/faq/how-does-automatic-data-updating-via-rss-or-google-merchant-feed-work-and-is-it-necessary-to-retrain-the-ai-employee-afterward/). ### How does Binom understand which item a customer is asking about on the website? By the page address and the product ID from the price list: [how the AI employee identifies the product on the page](https://binomai.com/ru/faq/kak-ii-sotrudnik-opredelyaet-na-stranicze-kakogo-tovara-nahoditsya-klient-dlya-predostavleniya-kontekstnoj-konsultaczii/). For offline locations: [QR codes for products from the price list](https://binomai.com/faq/how-to-automatically-generate-personalized-qr-codes-for-products-from-a-price-list-and-how-to-use-them-for-sales-in-offline-points/). ## What's next - [CSV price list upload errors and how to fix them](https://binomai.com/faq/oshibki-zagruzki-csv-prajs-lista/) - [How to connect a product catalog](https://binomai.com/faq/how-to-connect-the-product-catalog/) - [How to check that Binom is using the new data](https://binomai.com/faq/bot-otvechaet-po-starym-dannym/)