---
id: "faq-10848"
type: "faq"
lang: "en"
title: "Payment Failed: What to Do - Binom Subscription Payment"
url: "https://binomai.com/faq/subscription-payment-failed/"
translation_group: "faq-10431"
translations:
  ru:
    url: "https://binomai.com/ru/faq/subscription-payment-failed/"
    markdown: "https://binomai.com/ai/ru/faq/subscription-payment-failed.md"
  uk:
    url: "https://binomai.com/ua/faq/subscription-payment-failed/"
    markdown: "https://binomai.com/ai/ua/faq/subscription-payment-failed.md"
categories: ["Subscription and Balance"]
published: "2026-10-20T06:43:12Z"
updated: "2026-10-21T01:04:54Z"
---

# Payment Failed: What to Do - Binom Subscription Payment

*Updated: 21.10.2026, 01:04 UTC*


If a Binom subscription payment fails, the account page shows "Payment was not completed. Your plan has not changed." No money is charged, and your current plan stays active. You can retry the payment right away from the "Subscription" section. If the error keeps happening, support will help you sort it out.

## How to retry the payment

1. Open [Subscription](https://app.binomai.com/cabinet/subscription).
2. Select the plan and billing period again, then click "Confirm and pay."
3. Complete the payment on the payment provider's page, and keep it open until the process finishes.
4. After a successful payment, you will see "Your subscription payment was successful!"

## If the payment still fails

Write to support@binomai.com or use the Binom Technical Support widget in the bottom-right corner of the account page. Include your account email, the selected plan, the date and time of the attempt, and the text of the message. Do not send your card number.

## Frequently asked questions

### Will money be charged if the payment is not completed?

The account page states that the payment was not completed and your plan has not changed. If you see a charge on your bank statement, contact support with the date and amount.

### Will the bot stop responding if the payment fails?

Your current plan stays active. If your subscription becomes inactive, see [what to do if the bot has stopped responding](https://binomai.com/faq/ai-employee-not-replying/).

## What's next

- [How to change your plan](https://binomai.com/faq/change-subscription-plan/)
- [The bot has stopped responding](https://binomai.com/faq/ai-employee-not-replying/)