---
id: "faq-10470"
type: "faq"
lang: "en"
title: "How to View Call Campaign Results, Stop or Change a Campaign: Call Statistics in Binom"
url: "https://binomai.com/faq/rezultaty-obzvona/"
translation_group: "faq-10325"
translations:
  ru:
    url: "https://binomai.com/ru/faq/rezultaty-obzvona/"
    markdown: "https://binomai.com/ai/ru/faq/rezultaty-obzvona.md"
  uk:
    url: "https://binomai.com/ua/faq/rezultaty-obzvona/"
    markdown: "https://binomai.com/ai/ua/faq/rezultaty-obzvona.md"
categories: ["Telephony and Outbound Calls"]
published: "2026-10-19T16:30:14Z"
updated: "2026-10-19T16:31:41Z"
---

# How to View Call Campaign Results, Stop or Change a Campaign: Call Statistics in Binom

*Updated: 19.10.2026, 16:31 UTC*


Call results are shown on the campaign page in the "Telephony" section: total calls, completed, failed, and pending, plus for each recipient: status, number of attempts, and all their calls. You can also stop, restart, or edit the campaign there.

## Where to find results

1. Open ["Telephony"](https://app.binomai.com/cabinet/binom/call-campaigns) in the left menu. The campaign list shows their statuses.
2. Click a campaign. In the "Statistics" block: "Total", "Completed", "Failed", "Pending".
3. In the "Recipients list", for each number: "Name", "Phone", "Status", "Attempts", "Updated".
4. Click "Show calls" for a recipient to see a list of their calls with status, "From" and "To" numbers, and time.

The content of the conversations is in [Chats](https://app.binomai.com/cabinet/binom/chats) with the source "Outbound call".

## What campaign statuses mean

| Status | Meaning |
| --- | --- |
| Draft | The campaign has been created but has not been started yet |
| Active | Calling is running within the set time window and on working days |
| Stopped | Calling has been paused manually |
| Completed | The campaign has ended |
| Error | The campaign cannot continue: see below |

## How to stop, resume, or edit

- **Stop:** "Stop calling": "Calling stopped" will appear.
- **Resume:** "Start calling".
- **Edit:** "Edit call campaign": adjust the script, attempts, or schedule, then save. "Campaign updated" will appear.
- **Add numbers:** "Upload recipients (CSV)" in the "Recipients" block.

## Possible issues

### Status "Error" or "Error updating campaign status"

**What to check:** whether the SIP trunk is connected on the [Integrations → "Telephony"](https://app.binomai.com/cabinet/binom/integrations?tab=7) tab.
**What to do:** if the trunk is missing or was deleted, connect it ([guide](https://binomai.com/faq/sip-trank-podklyuchenie/)) and start the campaign again.

If the problem persists, write to support@binomai.com or to Binom Tutor in chat with "I want to talk to a person". Please include the name of your Binom and the campaign, and a screenshot of the campaign page.

## Other common questions

### Where can I find the calling report?

On the campaign page in the ["Telephony"](https://app.binomai.com/cabinet/binom/call-campaigns) section: the "Statistics" block and the recipient list with statuses.

### Can I pause a calling campaign?

Yes, with the "Stop calling" button; to continue, use "Start calling". To create a new campaign, see [automated client calling](https://binomai.com/faq/avtoobzvon-klientov-kampaniya/).

## What's next

- [How to set up automated client calling](https://binomai.com/faq/avtoobzvon-klientov-kampaniya/)
- [AI for calls: inbound and outbound campaigns](https://binomai.com/faq/kak-nastroit-ii-sotrudnika-dlya-priema-vhodyashhih-telefonnyh-zvonkov-i-soversheniya-ishodyashhih-obzvonov/)
- [How to manage conversations and calls in one window](https://binomai.com/ru/faq/kak-upravlyat-perepiskami-iz-raznyh-kanalov-v-edinom-okne-chtoby-menedzhery-ne-upustili-ni-odnogo-obrashheniya/)